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where are my  items that i earned in time

where are my items that i earned in time

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Jan 4, 2019, 06:2401/04/19
01/04/19
3

where are my items that i earned in time

in my black market  a lot of item are missing...and my ingeneers too..i have 4 for a long time and now just one ingeneer i have, 
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Comments
5
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Agent PavelTechnical Support
Jan 8, 2019, 15:5601/08/19
07/02/15
4521

Hello, Commander!

Please check the server you have logged into. The purchased engineers and items cannot be withdrawn without any reason. 
Apr 24, 2019, 15:5604/24/19
01/04/19
3
In past i have 4 engineers and now just one ...then where are anothers 3 ? Agent Pavel said:

Hello, Commander!

Please check the server you have logged into. The purchased engineers and items cannot be withdrawn without any reason. 

Apr 25, 2019, 11:5804/25/19
08/03/14
201

Antoniu Octavian said:


in my black market  a lot of item are missing...and my ingeneers too..i have 4 for a long time and now just one ingeneer i have, 

You're sure you are still on the same server? You might want to check it: Click on the little globe in the game taskbar

Never experienced any missing items at the Black Market or disappearing engineers.

Agent HelgaTechnical Support
Apr 30, 2019, 17:0504/30/19
05/13/15
1258

Antoniu Octavian said:


In past i have 4 engineers and now just one ...then where are anothers 3 ? Agent Pavel said:

Hi! Did you make any refunds around the time your items and engineers were lost?

May 10, 2019, 15:0905/10/19
May 10, 2019, 15:12(edited)
01/04/19
3

I make some refound in past and my items that i have in past was remain in game at black market ( was take back just was buy with money for refound) but at last refound ..was desepear 3 engenieers,and a lot of old items from black market that i have .like 20% off, 20% deff , manny executive activator almost i think 3-4 mounts , and anothers that i  dont use daily)  look at my picture that i have from one year ago ..with 4 engenieers..and now just one ,why ?