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Plarium Play and Brower issues

Plarium Play and Brower issues

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Sep 8, 2018, 07:0709/08/18
12/15/16
2

Plarium Play and Brower issues

game is all over the place tonight.  had to refresh  every 10 minutes.  jumping screens when sending private messages.  could not use certain screens, like it would not show who was sending an incoming raid.  game did not update scores, even after refresh.  and in chat had trouble seeing messages that i sent without refreshing.


no fun at all.
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Agent PavelTechnical Support
Sep 9, 2018, 12:3909/09/18
07/02/15
4521

Hello, Cora!

Could you please specify if the game runs better now? 

Also, please check the steps in this post. They can help with loading issues.

Sep 15, 2018, 02:3709/15/18
12/15/16
2

most of the issues seem to have been fixed. these are still bothering me:

1. I have to refresh 20 times a night.

2. I find that if I am in chat more than a few minutes, it freezes. the only thing to do then? refresh

3. in certain ares of the game there is a slight delay. I can click on a button or building to do something and it takes a few seconds longer than usual for the game to actually go there. guess what fixes this? Nothing.

thanks for helping with all this!


I am speaking of the app and not the browser as I mainly use the app

Agent PavelTechnical Support
Sep 16, 2018, 14:5609/16/18
07/02/15
4521

Cora said:


most of the issues seem to have been fixed. these are still bothering me:

1. I have to refresh 20 times a night.

2. I find that if I am in chat more than a few minutes, it freezes. the only thing to do then? refresh

3. in certain ares of the game there is a slight delay. I can click on a button or building to do something and it takes a few seconds longer than usual for the game to actually go there. guess what fixes this? Nothing.

thanks for helping with all this!


I am speaking of the app and not the browser as I mainly use the app

Please try to clear the cache of the app. This should help.

The cache is located here: C:\Users\YOUR USERNAME\AppData\Local\Plarium\PlariumPlay\Cache

Delete this folder and restart the app.