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shane

Sep 5, 2018, 17:3209/05/18

10/25/14

Units stuck at base

I have a complaint. I spent about £200 on building my army last week only to loose them in one raid on my base bcause i had sent them to the bunker but they did not respond . I tried numerous times but to no avail i refreshed my game and they had been slaughtered in a raid this was not my fault and if the game had played to its usual they would have been secured. I find this totally in acceptable . I have been a player on this game for 4 years and in that time spent Thousands of pounds which i can prove in all those years, i have won and Lost sometimes because of my own bad play But this occaision was not of my fault i am very saddened by the whole affair and i am looking for some recompence. In all my years on here i have never made any complaints but i have to with this injustice. will you please reply with your thoughts. Shane Clegg member of the Musketeers base co ordinates 596_290

thank you

Comments

Agent PavelTechnical Support

Sep 6, 2018, 11:2109/06/18

07/02/15

4521

Hello, Commander!

I am afraid you have specified the incorrect coordinates of your Base.

Also, please attach a battle report illustrating the time of the battle when you have lost the troops.

There are no bugs related to the Bunker. You could face connection issues. To clarify if the issue is server related, I need to know the exact time.

shane

Sep 8, 2018, 06:3109/08/18

10/25/14

Ok i have sent you the correct details of my complaint my base is in the Badlands my co ords are 596-260 the incident happened at these times 4/9/18 20.22 , 20.24 ,20.25 i dont have the knowledge to post the report but i am sure an intelectual as your self will be able to find out the details to say i am displeased is a understatement could you please refund my troops or return my payments, Like i said earlier in my previous e-mail i have spent thousands of pounds on this game without any complaints but i find this problem not of my own doing and totally down to the glitch that caused my toops to be left in the open instead of being secured in the bunker .I await your reply

Thank you you can contact me on [email protected] or 0447539024664

Agent PavelTechnical Support

Sep 9, 2018, 11:5709/09/18

07/02/15

4521

shane said:

Ok i have sent you the correct details of my complaint my base is in the Badlands my co ords are 596-260 the incident happened at these times 4/9/18 20.22 , 20.24 ,20.25 i dont have the knowledge to post the report but i am sure an intelectual as your self will be able to find out the details to say i am displeased is a understatement could you please refund my troops or return my payments, Like i said earlier in my previous e-mail i have spent thousands of pounds on this game without any complaints but i find this problem not of my own doing and totally down to the glitch that caused my toops to be left in the open instead of being secured in the bunker .I await your reply
Thank you you can contact me on [email protected] or 0447539024664

I have checked the game logs and found the battles. The game servers were not being updated at that time.

Also, the troops were at your Base since you did not secure them after doing ZHG Locations six hours before the battles. I am afraid I cannot confirm that your units were lost due to an issue. There are no bugs related to Bunker and troops securing system.

Please use the Auto Troop Hider item to secure the troops automatically, or make sure the troops are secured before logging out of the game.

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Shane Clegg member of the Musketeers base co ordinates 596_290</p>thank you","createdDate":"1536168720000","folderId":"115","id":"109159","authorId":"3930845","authorRegistered":"1414259773657","authorName":"shane","authorBanId":""},"images":{"authorAvatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/raid-desktop/avatars/19.jpg"}},"template_options":{"isLiked":"false","subscribeId":"","isSubscribed":"false","viewsCount":"1316","commentsCount":"3","likesCount":"0","authorCommentsCount":"1","isHidden":"false","isClosed":"false","pinnedStatus":"false"},"repeaters":{"achievements":[]},"components":{}}},{"name":"wComments","type":"wComments","model":{"links":{"baseUrl":"/en/soldiers-inc/115_bug-reports/109159_units-stuck-at-base/"},"strings":{"userIdText":"Forum ID:","userRegisteredText":"Joined:","userCommentsCountText":"Comments:","buttonReply":"Reply","buttonQuote":"Quote","buttonExpandOriginal":"Show quote thread","buttonCollapseOriginal":"Hide quote thread","title":"Comments","edited":"(edited)"},"images":{},"template_options":{"compositeId":"50-1","currentPage":"1","lastPage":"1"},"repeaters":{"commentList":[{"links":{"authorUrl":"/en/profile/1794866/","commentUrl":"/en/comment/topic_514006/"},"strings":{"userRole":"Technical Support","userId":"1794866","contentDraftJs":"","contentHtml":"<p>Hello, Commander!</p><p>I am afraid you have specified the incorrect coordinates of your Base. </p><p>Also, please attach a battle report illustrating the time of the battle when you have lost the troops. </p>There are no bugs related to the Bunker. 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The game servers were not being updated at that time. </p><p>Also, the troops were at your Base since you did not secure them after doing ZHG Locations six hours before the battles. I am afraid I cannot confirm that your units were lost due to an issue. There are no bugs related to Bunker and troops securing system. </p>Please use the Auto Troop Hider item to secure the troops automatically, or make sure the troops are secured before logging out of the game. ","userRegistered":"1435838594363","userCommentsCount":"4521","userName":"Agent Pavel","createdDate":"1536494273877","editedDate":"0","id":"514608","entityId":"109159","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/soldiers-inc-mobile-warfare/avatars/avatar_303.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"514608","isDeleted":"false"},"repeaters":{}}]},"components":{}}},{"name":"wEditor","type":"wEditor","model":{"links":{},"strings":{"title":"Add title","shortText":"Add summary","buttonSave":"Post","buttonCancel":"Cancel","buttonComment":"Comment","timerTitle":"Set Post Date and Time","timerPlaceholder":"Schedule Post","buttonPreview":"Preview","timeUTC":"This post will go live using UTC [+0.00]","maxLength":"50000","errorTitleMinLength":"Min: 2 characters","errorTitleSearchMinLength":"Min: 3 characters","errorTitleMaxLength":"Max: 100 characters","errorShortTextMinLength":"Min: 2 characters","errorShortTextMaxLength":"Max: 350 characters","errorAltUploadMinImageLength":"Min: 2 characters","errorAltUploadMaxImageLength":"Max: 150 characters","errorSignatureMaxLength":"Max: 360 characters","errorCountryMaxLength":"Max: 256 characters","errorClanMaxLength":"Max: 20 characters","errorPreviewRequired":"Image required","errorMaxLength":"Max length: 50 000 characters. 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You cannot post comments.","title":"Units stuck at base","authorRole":"","contentDraftJs":"","contentHtml":"<p>I have a complaint. I spent about £200 on building my army last week only to loose them in one raid on my base bcause i had sent them to the bunker but they did not respond . I tried numerous times but to no avail i refreshed my game and they had been slaughtered in a raid this was not my fault and if the game had played to its usual they would have been secured. I find this totally in acceptable . I have been a player on this game for 4 years and in that time spent Thousands of pounds which i can prove in all those years, i have won and Lost sometimes because of my own bad play But this occaision was not of my fault  i am very saddened by the whole affair and i am looking for some recompence. In all my years on here i have never made any complaints but i have to with this injustice. will you please reply with your thoughts. Shane Clegg member of the Musketeers base co ordinates 596_290</p>thank you","createdDate":"1536168720000","folderId":"115","id":"109159","authorId":"3930845","authorRegistered":"1414259773657","authorName":"shane","authorBanId":""},"images":{"authorAvatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/raid-desktop/avatars/19.jpg"}},"template_options":{"isLiked":"false","subscribeId":"","isSubscribed":"false","viewsCount":"1316","commentsCount":"3","likesCount":"0","authorCommentsCount":"1","isHidden":"false","isClosed":"false","pinnedStatus":"false"},"repeaters":{"achievements":[]},"components":{}}},{"name":"wComments","type":"wComments","model":{"links":{"baseUrl":"/en/soldiers-inc/115_bug-reports/109159_units-stuck-at-base/"},"strings":{"userIdText":"Forum ID:","userRegisteredText":"Joined:","userCommentsCountText":"Comments:","buttonReply":"Reply","buttonQuote":"Quote","buttonExpandOriginal":"Show quote thread","buttonCollapseOriginal":"Hide quote thread","title":"Comments","edited":"(edited)"},"images":{},"template_options":{"compositeId":"50-1","currentPage":"1","lastPage":"1"},"repeaters":{"commentList":[{"links":{"authorUrl":"/en/profile/1794866/","commentUrl":"/en/comment/topic_514006/"},"strings":{"userRole":"Technical Support","userId":"1794866","contentDraftJs":"","contentHtml":"<p>Hello, Commander!</p><p>I am afraid you have specified the incorrect coordinates of your Base. </p><p>Also, please attach a battle report illustrating the time of the battle when you have lost the troops. </p>There are no bugs related to the Bunker. You could face connection issues. To clarify if the issue is server related, I need to know the exact time. ","userRegistered":"1435838594363","userCommentsCount":"4521","userName":"Agent Pavel","createdDate":"1536232862857","editedDate":"0","id":"514006","entityId":"109159","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/soldiers-inc-mobile-warfare/avatars/avatar_303.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"514006","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/3930845/","commentUrl":"/en/comment/topic_514405/"},"strings":{"userRole":"","userId":"3930845","contentDraftJs":"","contentHtml":"<p>Ok i have sent you the correct details of my complaint my base is in the Badlands my co ords are 596-260 the incident happened at these times 4/9/18 20.22 , 20.24 ,20.25 i dont have the knowledge to post the report but i am sure an intelectual as your self will be able to find out the details to say i am displeased is a understatement  could you please refund my troops or return my payments, Like i said earlier in my previous  e-mail i have spent thousands of pounds on this game without any complaints but i find this problem not of my own doing and totally down to the glitch that caused my toops to be left in the open instead of being secured in the bunker .I await your reply </p><p>Thank you you can contact me on shane.clegg1956@gmail.com or 0447539024664</p>","userRegistered":"1414259773657","userCommentsCount":"1","userName":"shane","createdDate":"1536388298633","editedDate":"0","id":"514405","entityId":"109159","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/raid-desktop/avatars/19.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"514405","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1794866/","commentUrl":"/en/comment/topic_514608/"},"strings":{"userRole":"Technical Support","userId":"1794866","contentDraftJs":"","contentHtml":"<p>shane said:</p><br><blockquote><p>Ok i have sent you the correct details of my complaint my base is in the Badlands my co ords are 596-260 the incident happened at these times 4/9/18 20.22 , 20.24 ,20.25 i dont have the knowledge to post the report but i am sure an intelectual as your self will be able to find out the details to say i am displeased is a understatement  could you please refund my troops or return my payments, Like i said earlier in my previous  e-mail i have spent thousands of pounds on this game without any complaints but i find this problem not of my own doing and totally down to the glitch that caused my toops to be left in the open instead of being secured in the bunker .I await your reply </p><p>Thank you you can contact me on shane.clegg1956@gmail.com or 0447539024664</p></blockquote><p>I have checked the game logs and found the battles. The game servers were not being updated at that time. </p><p>Also, the troops were at your Base since you did not secure them after doing ZHG Locations six hours before the battles. I am afraid I cannot confirm that your units were lost due to an issue. There are no bugs related to Bunker and troops securing system. </p>Please use the Auto Troop Hider item to secure the troops automatically, or make sure the troops are secured before logging out of the game. ","userRegistered":"1435838594363","userCommentsCount":"4521","userName":"Agent Pavel","createdDate":"1536494273877","editedDate":"0","id":"514608","entityId":"109159","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/soldiers-inc-mobile-warfare/avatars/avatar_303.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"514608","isDeleted":"false"},"repeaters":{}}]},"components":{}}},{"name":"wEditor","type":"wEditor","model":{"links":{},"strings":{"title":"Add title","shortText":"Add summary","buttonSave":"Post","buttonCancel":"Cancel","buttonComment":"Comment","timerTitle":"Set Post Date and Time","timerPlaceholder":"Schedule Post","buttonPreview":"Preview","timeUTC":"This post will go live using UTC [+0.00]","maxLength":"50000","errorTitleMinLength":"Min: 2 characters","errorTitleSearchMinLength":"Min: 3 characters","errorTitleMaxLength":"Max: 100 characters","errorShortTextMinLength":"Min: 2 characters","errorShortTextMaxLength":"Max: 350 characters","errorAltUploadMinImageLength":"Min: 2 characters","errorAltUploadMaxImageLength":"Max: 150 characters","errorSignatureMaxLength":"Max: 360 characters","errorCountryMaxLength":"Max: 256 characters","errorClanMaxLength":"Max: 20 characters","errorPreviewRequired":"Image required","errorMaxLength":"Max length: 50 000 characters. 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