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Jul 31, 2018, 13:3507/31/18
4

Problema con incursioni

Hello commander, in the raiding a base I lost 9975 za'am for a technical problem .... or during the raid I sent missile to verify that the base was empty, but in the report the enemy base was full, so I went to cancel the raid but at that time there was not the cancel cancel button .... I know it's not easy for you but I wanted to ask you if you could help me recover something because there was a problem in the functions of the game, you can also check my consumption in diamonds, I'm not a milord but I like this game and I spend the money I can, I thank you for listening to me and I hope I'm not disappointed ..... 


Between the missile and the raid they are 34 seconds away "enough to be able to cancel if I did not have problem of missing the button cancel the attack"

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Jul 31, 2018, 15:1407/31/18
Jul 31, 2018, 16:31(edited)
07/31/15
1683

I have already reported the problem here:


https://plarium.com/forum/en/soldiers-inc/bug-reports/104686_occasional-problems-in-the-tracking-tab-blocked-travel-lines--reports-do-not-arrive-/


https://plarium.com/forum/en/soldiers-inc/bug-reports/104686_occasional-problems-in-the-tracking-tab-blocked-travel-lines--reports-do-not-arrive-/?post=495444 (here I expressly say that « it prevents me from using "instant callback" in the "tracking tab". »).


... but they ignored me, as if I were a newbie who does not know what he says.


me too, I use the tactic to callback my army a few seconds before it hits the target (if something goes wrong in the preventive tasting of the target), and I noticed that the button for the "instant callback" is missing when you send attacks and recons on the repositories ...


did you send some attacks on the repositories before this raid?


observing the phenomenon, I have discovered what the problem is:

What happens is that the banner showing the repository's tracking line, it hangs/sticks on the "Traking tab" (command HQ) at the top of the list.

From now on, all attacks (/ movements) that follow the blocked traking line, when they reach the first position, they are covered by the "traking line blocked" on top (like a mask covering the true traking line that is occurring).



The only solution that I found is to send a reinforcement to base near you, making sure that the reinforcement arrives at destination 1 or 2 seconds before the attack you are doing; in this way the reinforcement is placed between the "tactical missile "(which you send to taste the target base) and your true attack!


By doing so, your attack will not be at the top of the list after the tactical missile hits, so the reinforcement's tracking line will be covered by this bug, BUT NOT the attack's tracking line, which will be placed in the second row, allowing you to use the instant callback even when this bug happens in the "Tracking Tab", which sticks to the top of the list the banner related to the attack sent to the repository (which, when it occurs, the stuck "repo tracking line" covers all the first tracking lines that will follow!).


Now that someone has lost 10,000 zaams, I hope they will decide to take the problem I reported seriously and make some investigations.

As usual, "first someone has to die, and then measures are taken" (as a motto of my country says).


Agent PavelTechnical Support
Aug 1, 2018, 13:2208/01/18
07/02/15
4521

Giuseppe said:


Hello commander, in the raiding a base I lost 9975 za'am for a technical problem .... or during the raid I sent missile to verify that the base was empty, but in the report the enemy base was full, so I went to cancel the raid but at that time there was not the cancel cancel button .... I know it's not easy for you but I wanted to ask you if you could help me recover something because there was a problem in the functions of the game, you can also check my consumption in diamonds, I'm not a milord but I like this game and I spend the money I can, I thank you for listening to me and I hope I'm not disappointed ..... 


Between the missile and the raid they are 34 seconds away "enough to be able to cancel if I did not have problem of missing the button cancel the attack"

Hello, Commander!

Did you make a screenshot of the issue you faced? 

First of all, we need to confirm the bug. Only if we are able to reproduce it, the reimbursement request will be considered. Please describe the steps you performed in the game in detail, so that I could test this case in the identical environment. 
Aug 2, 2018, 09:0808/02/18
4

Hello commander ... I can not post the photos ... if you give me a contact where I can send them I do it immediately .... I thank you for the time spent and I hope we can solve the problem .... thank you very much

Agent PavelTechnical Support
Aug 2, 2018, 10:3408/02/18
07/02/15
4521

Giuseppe said:


Hello commander ... I can not post the photos ... if you give me a contact where I can send them I do it immediately .... I thank you for the time spent and I hope we can solve the problem .... thank you very much

Please upload the screenshots to any free hosting and send me the links via PM on the forum. Here is an example of the hosting: https://imgbb.com/ 


Aug 4, 2018, 12:5208/04/18
4

I hope I managed to glue the screen .... sorry commander and I hope you can fix this displeasure

AndriiTechnical Support
Aug 4, 2018, 14:0708/04/18
06/03/14
607
Hello, Giuseppe! Unfortunately, the coordinates of your base are not actual. Please specify the current location of your base so that we could find your account and check the logs.
Aug 4, 2018, 15:1908/04/18
Aug 4, 2018, 17:46(edited)
07/31/15
1683

it is useless to check ... the game returns to its normal state when you close it, so it is not possible to prove that at that moment the button to callback the units was absent in the Tracking tab.


The problem occurs again when you send attacks against Repositories ...
To temporarily fix the problem, you must close the game and then reopen it... but if then you're going to still send attacks and recons on repositories, it will not be long before it happens again!



However I have noticed a change in the game in these last days ...

eg:

  • If I use "Liberate" button (inside an occupied base), to leave a base occupied by myself, when I get back on the map the base immediately appears free, whereas before you had to move the frame on the map in such a way that the released base came out of the frame, otherwise you continued to see it occupied by your banner.
  • In general, all events on the map are shown when they occur, even without having to look away from them with the screen frame (eg: a base no longer occupied, a repository no longer occupied, etc. change their status under your eyes!).

This change may have had positive influences also on this bug ...

so I need to check if this problem is still generated by the game or not (previously it happened to me every day).

Aug 5, 2018, 22:5908/05/18
4
X:3996 y: -4100
AndriiTechnical Support
Aug 7, 2018, 14:4908/07/18
Aug 9, 2018, 15:00(edited)
06/03/14
607
Unfortunately, there is a vacant slot in that location. Let's do like this - just send me via PM ID of your game account => Image #1
Aug 16, 2018, 13:1808/16/18
Aug 16, 2018, 13:22(edited)
3

X: 706 y:2401


I apologize for the previous coordinates, I had to move my base for strategy, I hope the problem is solved because I have unjustly lost my units, and I want to keep playing and spending, but I will not do it if you can not manage solve my problem, I do not want to lose money

Aug 21, 2018, 10:1908/21/18
Aug 21, 2018, 10:23(edited)
3

I would like to know if there are developed about my problem .... because I have to decide whether to buy and move my base to continue to make guerrilla or if I have to leave the game ... thanks guys but I lost 9700 za'am for a graphics error and I do not spend more money if I do not recover unjust losses

Agent PavelTechnical Support
Aug 21, 2018, 12:3508/21/18
07/02/15
4521

Giuseppe Bongermino said:


I would like to know if there are developed about my problem .... because I have to decide whether to buy and move my base to continue to make guerrilla or if I have to leave the game ... thanks guys but I lost 9700 za'am for a graphics error and I do not spend more money if I do not recover unjust losses

Commander, I have checked the server logs and can confirm there were no issues at the time of your battle. The cancel option is bug-free and is displayed within the regular gameplay. Visual issues can be caused by unstable internet connection or browser issues. 

I am afraid this case is not eligible for a compensation. Also, please note that we consider reimbursement requests within 7 days from the moment of the loss. If you experience an issue in the game, please make sure to report it within 7 days. 
Aug 23, 2018, 09:1908/23/18
3

Thank you very much for the time you have dedicated to me .... I'm sorry but it means that I abandon the option to make other purchases with Plarium and if I have time I will request a refund and explain the reasons ... the other commanders were right in the suggest not to apply for reimbursement .... that plarium does not do wonders .... I'm really disappointed about how I'm treated ... of course you technically support you are not responsible ... actually you are my admiration for how Follow all of us THANKS