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game not loading, full black screen

game not loading, full black screen

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May 5, 2018, 06:3605/05/18
04/18/16
13

game not loading, full black screen

soo uhhh, my game is refusing to load since like 6hours.. theres a simple black screen, game doesn't even try to load, no loading bars, no picture of the game, nothing. just a black page. i cleared my cache, rebooted reloaded game, tried other games... ''they work btw'' but not SI.. im out of ideas and my units are outside my bunker patiently waiting for my return... i certainly hope that if i lose anything i will get it all back from plarium o.O help?? im apparently not the only one with the issue. thanks
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AndriiTechnical Support
May 5, 2018, 09:0705/05/18
06/03/14
607
knightshadow1 said:

soo uhhh, my game is refusing to load since like 6hours.. theres a simple black screen, game doesn't even try to load, no loading bars, no picture of the game, nothing. just a black page. i cleared my cache, rebooted reloaded game, tried other games... ''they work btw'' but not SI.. im out of ideas and my units are outside my bunker patiently waiting for my return... i certainly hope that if i lose anything i will get it all back from plarium o.O help?? im apparently not the only one with the issue. thanks
Hello! Here is the Ultimate Loading Troubleshoot and tips how to resolve the issue with the Black Screen
May 5, 2018, 16:0905/05/18
04/18/16
13
i am just curious as to why my game worked all day yesterday and suddenly my flash player would randomly be turned off without me touching anything.... but yea, flash is turned on everything is fine with flash, i don't even know why i looked up that solution. any other tip??
Agent PavelTechnical Support
May 6, 2018, 10:0405/06/18
07/02/15
4521

knightshadow1 said:


i am just curious as to why my game worked all day yesterday and suddenly my flash player would randomly be turned off without me touching anything.... but yea, flash is turned on everything is fine with flash, i don't even know why i looked up that solution. any other tip??

Please check the Ultimate Loading Troubleshoot. There you will find other solutions which can help us to solve the issue. 

May 7, 2018, 14:2805/07/18
09/09/16
1

Yes, there is now a flash missing message on the screen for Chrome, Opera etc. for last 6 hours.

Message states:

"Enable Adobe Flash Player or ensure you have a compatible version installed to start playing.

Click "Continue" to resolve the issue.

CONTINUE"

Flash player updated 8 times , no fix.

What's the story?

Agent PavelTechnical Support
May 8, 2018, 11:0305/08/18
07/02/15
4521
ole_pettersen said:

Yes, there is now a flash missing message on the screen for Chrome, Opera etc. for last 6 hours.

Message states:

"Enable Adobe Flash Player or ensure you have a compatible version installed to start playing.

Click "Continue" to resolve the issue.

CONTINUE"

Flash player updated 8 times , no fix.

What's the story?

Please check this article and try to enable it in your browsers. Please inform me about the results. 
May 8, 2018, 12:1505/08/18
02/03/15
14
Same as those above, game won't load over 80%. I have tried everything you have recommended here and in sparta. I have changed nothing on my computer that could have caused this problem.
Agent PavelTechnical Support
May 8, 2018, 12:4505/08/18
07/02/15
4521
Onzie said:

Same as those above, game won't load over 80%. I have tried everything you have recommended here and in sparta. I have changed nothing on my computer that could have caused this problem.
Please send us HAR file from your browser. This article will help you to make it and send to support.
May 8, 2018, 14:1505/08/18
02/03/15
14
I went through the steps but did not get the option to save the HAR file when I right clicked.
May 8, 2018, 18:5905/08/18
01/28/18
2
Doesn't work. I upgrade/instal flshplayer... don't work...
May 9, 2018, 00:0105/09/18
06/24/16
10

Hi guys,


I had the exact same problem earlier today.  After hours of troubleshooting I downloaded Firefox and downloaded the Adobe Flash Plugin.  I prefer Chrome over Firefox but at at least now I can play.
Agent PavelTechnical Support
May 9, 2018, 09:2105/09/18
07/02/15
4521

Dear Commanders!

The issue has been forwarded to our devs and they will be looking into it. 

I appreciate your patience and cooperation!
Jun 15, 2018, 05:3606/15/18
09/06/16
1
This issue was reported on 5 May we now sitting at 15 June still no fix !!!!!!!!!!!!!!
Agent PavelTechnical Support
Jun 17, 2018, 13:2506/17/18
07/02/15
4521

gtocloner1 said:


This issue was reported on 5 May we now sitting at 15 June still no fix !!!!!!!!!!!!!!

Dear Commander!

Could you please clarify the issue you are experiencing? Please follow the instructions in this article if you are unable to enable the Adobe Flash player.