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raided whilst under a 7 day shield

raided whilst under a 7 day shield

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Apr 30, 2018, 14:4704/30/18
07/13/16
2

raided whilst under a 7 day shield

Hi I just returned to the game after a long absence, and i have a 7 day shield up, i moved my base and this morning while my shield was up i was raided??? how is this possible? is this player using an exploit or something, can someone tell me how this is happening, as ive been told by other players this isnt supposed to happen. This player hasnt hit me before btw as i moved to a new area
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Agent PavelTechnical Support
May 1, 2018, 11:1205/01/18
07/02/15
4521

Hello, Commander!

You could be raided by a player with the same protection. You should be able to raid his Base without removing your protection. Could you please clarify whether you have tried to raid the Base?