Fishy1962 said:

Hi

Our leader is no longer playing this game

We need him removed as leader so this alliance can continue to play and grow

Submit a ticket to support and show a screenshot of how long he has been inactive. 

SPARHAWK  Thanks for helping him before we could  

Commander Fishy1962,

SPARHAWK is correct, as you'll need to submit a support ticket to the support team (https://plarium-mobile-support.zendesk.com/hc/en-us/requests/new).  You'll also need to do a vote upon members that are still active, whether in chat in-game, on LINE or some other messaging applications that show a vote on who should be a new Marshall.

Once you have your vote and screenshots.. open the ticket and at the bottom it will have attachments before you submit.  It may take a few days for the support team to get to your support ticket, however, so please be patient.

which one should i choose in the category of support ticket??

Gameplay/Feedback both no option to open the ticket.

cluelessrunner0002 said:

which one should i choose in the category of support ticket??

Gameplay/Feedback both no option to open the ticket.

Gameplay. 

Sparhawk122 said:

cluelessrunner0002 said:

which one should i choose in the category of support ticket??

Gameplay/Feedback both no option to open the ticket.

Gameplay. 

as i said~~no option to open ticket in gameplay

cluelessrunner0002 said:

Sparhawk122 said:

cluelessrunner0002 said:

which one should i choose in the category of support ticket??

Gameplay/Feedback both no option to open the ticket.

Gameplay. 

as i said~~no option to open ticket in gameplay

it just tell me check the forum....

I would choose report a bug to have it go in as a ticket. 

"Bug report" will have as a result only notification.

It's better to choose "in-game Losses".

"Bug report" will have as a result only notification.

It's better to choose "in-game Losses".

Ve4nik said:

"Bug report" will have as a result only notification.

It's better to choose "in-game Losses".

i will try it~~thanks

Eugenia Misura said:

cluelessrunner0002 said:

Ve4nik said:

"Bug report" will have as a result only notification.

It's better to choose "in-game Losses".

i will try it~~thanks

We hope you'll choose a wise new leader :)

one more question....

if i ask other members to vote and no one reply.

is that mean they give up the right??

You can screenshot your attempts.  Submit those as well.  

wittygamer said:

You can screenshot your attempts.  Submit those as well.  

sure i did already....

but support reply still tell us that we need all "active" member join the vote...

wittygamer said:

You can screenshot your attempts.  Submit those as well.  

sure i did already....

but support reply still tell us that we need all "active" member join the vote...

Eugenia Misura said:

Are there any active memebers in your Alliance? 

there are 4 others still log in every daily...but no idea what's the real "active"

i told them vote in the channel already

after 1 day...i'm still the only one vote and all of them ignore....

Commander

Changing the alliance Marshall is a big thing for support team to do, as you got to imagine .. the Marshall spend diamonds (money) to create and expand if he had.

Just try to explain the circumstances to the support team the best you can.  If it's only been a day, you may have to wait and try again the next day or so to get the others to vote.  Also try a direct message to the player..