I just bought 2 packages and none of it is in my account

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I just bought 2 packages and none of it is in my account

eng

Feb 22, 2020, 17:0302/22/20

09/12/18

I just bought 2 packages and none of it is in my account

I just bought two 49 dollar packages that were supposed to have 12X500 desighns each plus time. The game congratulated me for my purchases so I know the credit card went through but the desighns were not put into my account or the time or diamonds.

Comments

NancyAdmin

Feb 26, 2020, 15:1302/26/20

07/09/19

1870

eng said:

I just bought two 49 dollar packages that were supposed to have 12X500 desighns each plus time. The game congratulated me for my purchases so I know the credit card went through but the desighns were not put into my account or the time or diamonds.

Hello, please contact the support department via the game (Settings -> Guide -> Support-> Open a ticket) and specify the issue you faced in more detail such as your in-game ID, server# you are on, the date of purchase.

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The game congratulated me for my purchases so I know the credit card went through but the desighns were not put into my account or the time or diamonds. ","createdDate":"1582390980000","folderId":"497","id":"189280","authorId":"3938676","authorRegistered":"1536722004970","authorName":"eng","authorBanId":""},"images":{"authorAvatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/vikings/avatars/10.jpg"}},"template_options":{"isLiked":"false","subscribeId":"","isSubscribed":"false","viewsCount":"950","commentsCount":"1","likesCount":"0","authorCommentsCount":"0","isHidden":"false","isClosed":"true","pinnedStatus":"false"},"repeaters":{"achievements":[]},"components":{}}},{"name":"wComments","type":"wComments","model":{"links":{"baseUrl":"/en/soldiers-inc-mobile-warfare/497_bug-reports/189280_i-just-bought-2-packages-and-none-of-it-is-in-my-account/"},"strings":{"userIdText":"Forum ID:","userRegisteredText":"Joined:","userCommentsCountText":"Comments:","buttonReply":"Reply","buttonQuote":"Quote","buttonExpandOriginal":"Show quote thread","buttonCollapseOriginal":"Hide quote thread","title":"Comments","edited":"(edited)"},"images":{},"template_options":{"compositeId":"50-1","currentPage":"1","lastPage":"1"},"repeaters":{"commentList":[{"links":{"authorUrl":"/en/profile/8463016/","commentUrl":"/en/comment/topic_755168/"},"strings":{"userRole":"Admin","userId":"8463016","contentDraftJs":"","contentHtml":"<div class=\"user-name\">eng said:</div><br><blockquote>I just bought two 49 dollar packages that were supposed to have 12X500 desighns each plus time. 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