Oct 11, 2018, 13:2210/11/18
Hello Commander;
Speaking about Drill Instructors I can tell you are referring to the PC version of Soldiers Inc.. Unfortunately you found the Soldiers Inc: Mobile Warfare forum. I can provide you a link to their forums.. https://plarium.com/forum/en/soldiers-inc/
However usuaully missing prizes and such would need to be handle by the support team, as the forum moderators do not have access to in-game accounts. The link to open a support ticket for browser games, is https://plariumsupport.zendesk.com/hc/en-us/requests/new
I am sorry can't help you further with the issue, however I hope this response, will get you in the right direction.