Доброе.

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Nasta

Mar 30, 2024, 00:1303/30/24

08/23/19

572

Доброе.

Не могу зайти через телефон в игру). Пишет ошибка 400.

Вроде как это стало при двухфакторке. ПРивязку сделать с почтой не могу пишет что не действительная. Притом тикеты туда пиходят)

Ты пытаешься отправить письмо на недоступный Email адрес. Если у тебя есть доступ к введенному адресу, обратись в службу поддержки компании Plarium.

Обращаешься в службу поддержки там тишина с неделю. Чего делать то?

Счас зашел через фэйсбук, но это геморно, если слетит авторищация в plarium play... даже не знаю как буду птом все входить.

Куда писать то? в поддержке уже 6 тикетов за неделю , ответ был только от робота что заявка принята ))) И ответ робот отправил на недоступный адрес))).

Comments

FreezyModerator

Mar 30, 2024, 12:1703/30/24

04/21/22

220

Привіт. Модератори не можуть вплинути на хід розгляду заявок Підтримки. Можливо через велику чергу запитів, Підтримка не встигає їх всіх обробляти. Рекомендую не створювати нові тікети, а у вже створеному писати нове повідомлення, щоб оновити чергу.

Також можна спробувати надіслати тікет через форму за посиланням: https://mobile-support.plarium.com/hc/uk/requests/new?ticket_form_id=360000007492

LZ@

Mar 31, 2024, 00:3003/31/24

01/28/20

Спасибо

Nasta

Apr 7, 2024, 09:2604/07/24

08/23/19

572

Поддержка молчит. Самое забавное что и на форум я не могу зайти под этим лоином.

А подержка вообще робит?

Nasta

Apr 19, 2024, 16:5204/19/24

08/23/19

572

и что делать то? техподдержка молчит... Вы типа так всех кинули своих игроков ну круто чё...

Nasta

Apr 19, 2024, 16:5304/19/24

08/23/19

572

притом у меня есть доступ у меня реальная почта и реальный мой акк уже 5 лет.

Nasta

May 20, 2024, 01:0505/20/24

May 20, 2024, 01:07(edited)

08/23/19

572

20/05/2024 уже месяц в другой игре). Поддержка молчит. Акк недоступен. И как бальзам на душу что доходы компании упали... Надеюсь мои 100 баксов в месяц тоде тут сыграли... Приятные новости.

You are attempting to send an email to an invalid email address. If you have access to the email address you entered, please contact Plarium Support .

Nasta

Jun 24, 2024, 01:2106/24/24

08/23/19

572

24.06.2024 поддержка молчит). Уже просто само интересно.-).

Rina_MariModerator

Jun 24, 2024, 04:0806/24/24

08/27/21

500

Nasta

24.06.2024 поддержка молчит). Уже просто само интересно.-).

Привет.

К сожалению, мы не можем повлиять на время рассмотрения заявок поддержкой.

Ты создавал новую заявку как выше писал Freezy?

Nasta

Jun 24, 2024, 12:1906/24/24

08/23/19

572

Rina_Mari

Привет.

К сожалению, мы не можем повлиять на время рассмотрения заявок поддержкой.

Ты создавал новую заявку как выше писал Freezy?

нет, зачем?:) к вам к модераторам форума нет вообще не намека. Просто интересно когда они отпишутся))). Косяк то со стороны технической части.

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Поддержка молчит. Акк недоступен. И как бальзам на душу что доходы компании упали... Надеюсь мои 100 баксов в месяц тоде тут сыграли... Приятные новости.\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}},{\"key\":\"arnp1\",\"text\":\"\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}},{\"key\":\"ahsn3\",\"text\":\"You are attempting to send an email to an invalid email address. 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