The game worked good for the first month, but now every time I want to get into a fight, the game freezes and I have to restart my laptop completly just to shut the game down. This happens only when I want to fight and it happens with random team members. I cleared the cache but the game keeps on freezing just before the fight.
Sorry, discord is broken right now so i can't search any key words. But I did find this in the known bugs. I know you cleared the cache already but it might be worth it to try the others.
**PLARIUM PLAY BASIC TROUBLESHOOTING**
If you're having issues with game not running correctly (crashes/freezes/unable to launch the application) when using the PC version, try some of the following troubleshooting:
- Go to Settings > Update > and select Reset Cache
- Uninstall the Plarium Play application, manually delete the remaining folders if they exist, then restart the PC and re-install
Folders to delete:
C:\Users\user\AppData\Local\Plarium
and
C:\Users\user\AppData\LocalLow\Plarium
- Look into your Running Processes in the Task Manager and see if there are any duplicate processes of Plarium Play running. If they are, kill all of them and try to re-launch the application
- Make sure you have the following version of Visual C++ installed: https://aka.ms/vs/16/release/vc_redist.x64.exe
- Make sure your graphics drivers are up to date by checking at the official website of your graphics card manufacturer
- Switch from Unlimited FPS to 30/60FPS
**If you're having an issue** please grab the log files you can find here BEFORE RESTARTING as this will nullify the log:
PlariumPlay\StandAloneApps\raid\log.txt
And submit a support ticket with those logs.
