All Categories

Not loading on PC

Not loading on PC

Search
Jun 15, 2021, 08:0306/15/21
05/17/18
0

Not loading on PC

Not loading on PC, just displays pending.

Views
50
Comments
10
Comments
Jun 15, 2021, 10:1606/15/21
01/04/20
1698

Good morning,  

This is a known issue and they are working on it.  If  you could provide a screen shot that would be  great.  Also,  if it's the same issue I'm having,  i  can only load on pc   if  my game is on my  SSD.  But it still takes a while.

Jun 17, 2021, 10:3306/17/21
Jun 17, 2021, 10:35(edited)
02/07/21
17

Mine was working last night or bout 8 hours ago.     Set my 30 battles to go then went to bed.   This morning over coffee it won't load.     I suppose the biggest disappointment is the CVC - Got up a little early to slide in some extra points and get one more milestone and to win those rings. 


Running Windows Ten,   Dell Laptop  -  I uninstalled but selected save data for re-install but the results are the same.    

i





Jun 18, 2021, 10:2306/18/21
02/07/21
17
Harbby

Good morning,  

This is a known issue and they are working on it.  If  you could provide a screen shot that would be  great.  Also,  if it's the same issue I'm having,  i  can only load on pc   if  my game is on my  SSD.  But it still takes a while.

Here is a screenshot ^^^^^  

Jun 18, 2021, 10:3806/18/21
Jun 18, 2021, 10:38(edited)
01/04/20
1698

Hi sorry I missed it yesterday, thank you for quoting me today. I'll send it up. Hopefully they have an answer


Jun 18, 2021, 10:5906/18/21
02/07/21
17
Harbby

Hi sorry I missed it yesterday, thank you for quoting me today. I'll send it up. Hopefully they have an answer


I was bout to submit the ticket but thought this might help more people.  I think someone else mentioned this in the apple thread too.    


FWIW -  I  tried re-install a second time.  Again kept the data though.... the same result.     The next attempt would be not to save data.   I think I m linked to FB and I have my IG ID so...  if I do a clean install, I can recover my account? 

Jun 18, 2021, 11:1106/18/21
01/04/20
1698
Uncle TH

Here is a screenshot ^^^^^  

Can you provide your UM number from in game? 

Jun 18, 2021, 11:1506/18/21
02/07/21
17
Harbby

Can you provide your UM number from in game? 

2F75720769

Jun 18, 2021, 11:2006/18/21
Jun 18, 2021, 12:21(edited)
01/04/20
1698
Uncle TH

2F75720769

Are  you  able  to  get  on  mobile?  It  will  look  like  and  is  in  the  settings  menu  in  game.


um30418127 | 29887007


First I  would try  to  clear  your  cache.  And  if  you  don't  have  access  to  your  UM,  you  might  be  able  to  find  it  in  your  email  if  you  have  ever  submitted  a  ticket  before.  

Jun 19, 2021, 01:4506/19/21
Jun 19, 2021, 19:51(edited)
02/07/21
17

um79075810 | 76845405


I uninstalled the app including data nd re-installed it.  That fixed it. 


No clue why it broke.    


CVC is over and did not get to put in last efforts or my 30 auto-battle collect rings?  Grrrr. 

  

Jun 23, 2021, 09:2106/23/21
12/30/18
1

I have been trying to get into the game since yesterday and all i get is an error message because the server wont load the game 

i