"Get a Personalized Experience" Bug?

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"Get a Personalized Experience" Bug?

Jun 12, 2021, 06:2506/12/21

12/02/20

"Get a Personalized Experience" Bug?

For the entire day today I have not been able to launch game on mobile device. Whenever I try the "Get a Personalized Experience" popup appears and pressing the "Continue" button does nothing and game will not load. I did just update App to 4.30.3 and this is the first time I have tried to log on since. I have seen several other posts with similar experience. Is there a solution for this? Frustrating that I am not going to be able to finish current fusion event which I have been keeping up with to this point if this is not solved.

Comments

Harbby

Jun 12, 2021, 18:5606/12/21

01/04/20

1698

Hello!

You should be able to fix this by disabling location settings for raid in your phone.

Elhain

Jun 14, 2021, 00:3406/14/21

06/14/21

I have the same issue, deleted app and reinstalled it, turned off location on my ipad and still does not finish loading, it stays stuck on the "Get a personalized experience" screen and does not load, what now?

Harbby

Jun 14, 2021, 03:1006/14/21

01/04/20

1698

Elhain

I'm sorry I mispoke before.

iOS final solution for all those impacted. They just need to turn the feature off at the phone level.

Settings/Privacy/Tracking/Allow Apps to Request to Track: Turn this off.

Once they turn this off and reload they should be square.

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