Game won't load. Can't submit support ticket because i don't have my "game coordinates"

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Game won't load. Can't submit support ticket because i don't have my "game coordinates"

Jun 10, 2021, 00:0606/10/21

05/15/21

Game won't load. Can't submit support ticket because i don't have my "game coordinates"

Tried to reinstall Plarium Play Launcher but problem persists! Gives the following message: "C:/Users/fblan/AppData/Local/Plarium/PlariumPlay/StandAloneApps/raid/241

There should be 'Raid_Data'

folder next to the executable"

I checked with File Explorer and folder is there but maybe corrupt. I don't have my game coordinates and can't get them since game won't launch. Please help!!!!

Comments

Buktoo

Feb 19, 2024, 11:5602/19/24

12/15/23

me too same issue - and this Avatar on here is not my Buktoo account!

dthorne04Moderator

Feb 20, 2024, 09:1202/20/24

12/30/20

6214

Buktoo

me too same issue - and this Avatar on here is not my Buktoo account!

I'm not quite sure what your issue is, could you elaborate?

If you need to open a support ticket but can't get into your account please open one here: https://plarium.com/en/support/

Buktoo

Feb 20, 2024, 23:3002/20/24

12/15/23

Buktoo_Bazil — Yesterday at 1:12 PM

can u sort my accounts please lv 69 account is UM 134917481 | 129722931 and my Plarium ID is 99009622 NOT the new numbers attached to my address game name BUKTOO

new computer generated Plarium ID 100601949 Raid UM 138895470 | 133652908 should be deleted.

Buktoo_Bazil — Yesterday at 1:23 PM

My ISP at present is still TPG but they have ceased to provide email with the account. Emails are now going to "The Message Company" and i am not getting emails sent to the email address i used when i opened Plarium/Raid account

OLD email [email protected]

NEW [email protected]

Hopefully this can be sorted and i can resume playing on my level 69 account THANKS

Buktoo

Feb 20, 2024, 23:3102/20/24

12/15/23

cant open support ticket old email not being received

dthorne04Moderator

Feb 21, 2024, 00:3302/21/24

Feb 21, 2024, 00:34(edited)

12/30/20

6214

Buktoo

Buktoo_Bazil — Yesterday at 1:12 PM

can u sort my accounts please lv 69 account is UM 134917481 | 129722931 and my Plarium ID is 99009622 NOT the new numbers attached to my address game name BUKTOO

new computer generated Plarium ID 100601949 Raid UM 138895470 | 133652908 should be deleted.

Buktoo_Bazil — Yesterday at 1:23 PM

OLD email [email protected]

NEW [email protected]

Hopefully this can be sorted and i can resume playing on my level 69 account THANKS

Hey,

Frustrating situation, I get it. I would try contacting support via a ticket: https://plarium.com/en/support/ (go here, click on Raid. Then of course provide your new email that they can reach you at)

Ultimately only they'll be able to help get you back into your old account.

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Emails are now going to \\\"The Message Company\\\" and i am not getting emails sent to the email address i used when i opened Plarium/Raid account \",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":230,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":230,\"style\":\"bgcolor-rgb(49,51,56)\"},{\"offset\":0,\"length\":230,\"style\":\"fontsize-16\"},{\"offset\":0,\"length\":230,\"style\":\"fontfamily-gg sans\\\", \\\"Noto Sans\\\", \\\"Helvetica Neue\\\", Helvetica, Arial, sans-serif\"},{\"offset\":0,\"length\":230,\"style\":\"fontfamily-inherit\"},{\"offset\":0,\"length\":230,\"style\":\"color-var(--text-normal)\"},{\"offset\":0,\"length\":230,\"style\":\"fontsize-1rem\"}],\"entityRanges\":[],\"data\":{\"margin-left\":\"calc(-1*var(--custom-message-margin-left-content-cozy))\"}},{\"key\":\"1t3ff\",\"text\":\"OLD email bunh45@tpg.com.au  \",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":29,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":29,\"style\":\"bgcolor-rgb(49,51,56)\"},{\"offset\":0,\"length\":29,\"style\":\"fontsize-16\"},{\"offset\":0,\"length\":29,\"style\":\"fontfamily-gg sans\\\", \\\"Noto Sans\\\", \\\"Helvetica Neue\\\", Helvetica, Arial, sans-serif\"},{\"offset\":0,\"length\":29,\"style\":\"fontfamily-inherit\"},{\"offset\":0,\"length\":29,\"style\":\"color-var(--text-normal)\"},{\"offset\":0,\"length\":29,\"style\":\"fontsize-1rem\"}],\"entityRanges\":[],\"data\":{}},{\"key\":\"drnmp\",\"text\":\"NEW 45jebs47@gmail.com   \",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":25,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":25,\"style\":\"bgcolor-rgb(49,51,56)\"},{\"offset\":0,\"length\":25,\"style\":\"fontsize-16\"},{\"offset\":0,\"length\":25,\"style\":\"fontfamily-gg sans\\\", \\\"Noto Sans\\\", \\\"Helvetica Neue\\\", Helvetica, Arial, sans-serif\"},{\"offset\":0,\"length\":25,\"style\":\"fontfamily-inherit\"},{\"offset\":0,\"length\":25,\"style\":\"color-var(--text-normal)\"},{\"offset\":0,\"length\":25,\"style\":\"fontsize-1rem\"}],\"entityRanges\":[],\"data\":{}},{\"key\":\"3k13p\",\"text\":\"Hopefully this can be sorted and i can resume playing on my level 69 account THANKS \",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":83,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":83,\"style\":\"bgcolor-rgb(49,51,56)\"},{\"offset\":0,\"length\":83,\"style\":\"fontsize-16\"},{\"offset\":0,\"length\":83,\"style\":\"fontfamily-gg sans\\\", \\\"Noto Sans\\\", \\\"Helvetica Neue\\\", Helvetica, Arial, sans-serif\"},{\"offset\":0,\"length\":83,\"style\":\"fontfamily-inherit\"},{\"offset\":0,\"length\":83,\"style\":\"color-var(--text-normal)\"},{\"offset\":0,\"length\":83,\"style\":\"fontsize-1rem\"}],\"entityRanges\":[],\"data\":{}}],\"entityMap\":{}}","contentHtml":"","userRegistered":"1702622569643","userCommentsCount":"4","userName":"Buktoo","createdDate":"1708471842077","editedDate":"0","id":"1716623","entityId":"592412","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/stormfall/avatars/14.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"1716623","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/13552697/","commentUrl":"/en/comment/topic_1716624/"},"strings":{"userRole":"","userId":"13552697","contentDraftJs":"{\"blocks\":[{\"key\":\"e0i2r\",\"text\":\"cant open support ticket  old email not being received \",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}}],\"entityMap\":{}}","contentHtml":"","userRegistered":"1702622569643","userCommentsCount":"4","userName":"Buktoo","createdDate":"1708471901267","editedDate":"0","id":"1716624","entityId":"592412","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/stormfall/avatars/14.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"1716624","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/10762196/","commentUrl":"/en/comment/topic_1716626/"},"strings":{"userRole":"Moderator","userId":"10762196","contentDraftJs":"{\"blocks\":[{\"key\":\"c3ete\",\"text\":\"Hey, \",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}},{\"key\":\"coum8\",\"text\":\"Frustrating situation, I get it. I would try contacting support via a ticket: https://plarium.com/en/support/ (go here, click on Raid. 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Emails are now going to \\\"The Message Company\\\" and i am not getting emails sent to the email address i used when i opened Plarium/Raid account \",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":230,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":230,\"style\":\"bgcolor-rgb(49,51,56)\"},{\"offset\":0,\"length\":230,\"style\":\"fontsize-16\"},{\"offset\":0,\"length\":230,\"style\":\"fontfamily-gg sans\\\", \\\"Noto Sans\\\", \\\"Helvetica Neue\\\", Helvetica, Arial, sans-serif\"},{\"offset\":0,\"length\":230,\"style\":\"fontfamily-inherit\"},{\"offset\":0,\"length\":230,\"style\":\"color-var(--text-normal)\"},{\"offset\":0,\"length\":230,\"style\":\"fontsize-1rem\"}],\"entityRanges\":[],\"data\":{\"margin-left\":\"calc(-1*var(--custom-message-margin-left-content-cozy))\"}},{\"key\":\"1t3ff\",\"text\":\"OLD email bunh45@tpg.com.au  \",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":29,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":29,\"style\":\"bgcolor-rgb(49,51,56)\"},{\"offset\":0,\"length\":29,\"style\":\"fontsize-16\"},{\"offset\":0,\"length\":29,\"style\":\"fontfamily-gg sans\\\", \\\"Noto Sans\\\", \\\"Helvetica Neue\\\", Helvetica, Arial, sans-serif\"},{\"offset\":0,\"length\":29,\"style\":\"fontfamily-inherit\"},{\"offset\":0,\"length\":29,\"style\":\"color-var(--text-normal)\"},{\"offset\":0,\"length\":29,\"style\":\"fontsize-1rem\"}],\"entityRanges\":[],\"data\":{}},{\"key\":\"drnmp\",\"text\":\"NEW 45jebs47@gmail.com   \",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":25,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":25,\"style\":\"bgcolor-rgb(49,51,56)\"},{\"offset\":0,\"length\":25,\"style\":\"fontsize-16\"},{\"offset\":0,\"length\":25,\"style\":\"fontfamily-gg sans\\\", \\\"Noto Sans\\\", \\\"Helvetica Neue\\\", Helvetica, Arial, sans-serif\"},{\"offset\":0,\"length\":25,\"style\":\"fontfamily-inherit\"},{\"offset\":0,\"length\":25,\"style\":\"color-var(--text-normal)\"},{\"offset\":0,\"length\":25,\"style\":\"fontsize-1rem\"}],\"entityRanges\":[],\"data\":{}},{\"key\":\"3k13p\",\"text\":\"Hopefully this can be sorted and i can resume playing on my level 69 account THANKS \",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":83,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":83,\"style\":\"bgcolor-rgb(49,51,56)\"},{\"offset\":0,\"length\":83,\"style\":\"fontsize-16\"},{\"offset\":0,\"length\":83,\"style\":\"fontfamily-gg sans\\\", \\\"Noto Sans\\\", \\\"Helvetica Neue\\\", Helvetica, Arial, sans-serif\"},{\"offset\":0,\"length\":83,\"style\":\"fontfamily-inherit\"},{\"offset\":0,\"length\":83,\"style\":\"color-var(--text-normal)\"},{\"offset\":0,\"length\":83,\"style\":\"fontsize-1rem\"}],\"entityRanges\":[],\"data\":{}}],\"entityMap\":{}}","contentHtml":"","userRegistered":"1702622569643","userCommentsCount":"4","userName":"Buktoo","createdDate":"1708471842077","editedDate":"0","id":"1716623","entityId":"592412","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/stormfall/avatars/14.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"1716623","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/13552697/","commentUrl":"/en/comment/topic_1716624/"},"strings":{"userRole":"","userId":"13552697","contentDraftJs":"{\"blocks\":[{\"key\":\"e0i2r\",\"text\":\"cant open support ticket  old email not being received \",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}}],\"entityMap\":{}}","contentHtml":"","userRegistered":"1702622569643","userCommentsCount":"4","userName":"Buktoo","createdDate":"1708471901267","editedDate":"0","id":"1716624","entityId":"592412","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/stormfall/avatars/14.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"1716624","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/10762196/","commentUrl":"/en/comment/topic_1716626/"},"strings":{"userRole":"Moderator","userId":"10762196","contentDraftJs":"{\"blocks\":[{\"key\":\"c3ete\",\"text\":\"Hey, \",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}},{\"key\":\"coum8\",\"text\":\"Frustrating situation, I get it. I would try contacting support via a ticket: https://plarium.com/en/support/ (go here, click on Raid. 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