Issues with connectivity for Australia players

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Issues with connectivity for Australia players

Jun 8, 2021, 10:2006/08/21

12/24/19

210

Issues with connectivity for Australia players

At the moment there is an ongoing issue with servers that Australian players connect to. Its in the process of being resolved.

In the meantime, you can go around this issue by using VPN service to re-route your connection and be able to access the game. (There are plenty of VPN services that are free). I know this is highly inconvenient, but its just temporary workaround so you can access the game at all until the issue is fixed.

And lastly, it would help speed up process of handling this issue if we had feedback from all players that cant access the game due "connectivity issues", preferably in this form:

Country: your country (not necesserily Australia)

ISP: internet service provider you re using

UID: your game id number that you can find by clicking on your avatar and then going to info page

Type of issue: Unable to connect at all / experiencing severe lag

Sorry for the inconvenience and thanks for your cooperation.

Comments

lukas vavrecan

Jun 8, 2021, 14:0306/08/21

Jun 9, 2021, 08:46(edited)

06/05/21

Country: czech republic

ISP: UPC (vodafone)

UID: UM34975615 |34367778

Type of issue: Unable to connect at all (stuck on loading services)
I don't be able to do fusion because of

Harbby

Jun 8, 2021, 14:1706/08/21

01/04/20

1698

Country: United States of America

ISP: Xfinity

UID: um30418127 | 29887007

Type of issue: Plarium Play PC Application only. Long load times, freezing during arena, while leveling armor, while accepting rewards.

Mobile and Bluestack work fine.

Alo Pruel

Jun 8, 2021, 21:2706/08/21

04/12/17

Hello

I have issue with the raid shadow only

if i want to play the game an error gomes up and the game dont load

the error is this

Application folder:

C:/Users/Alo/AppData/Local/Plarium/PlariumPlay/StandAloneApps/raid/241

There should be 'Raid_Data'

folder next to the executable

So if you can help i would be thankful

RoseRoyal

Jun 11, 2021, 10:5706/11/21

02/13/21

823

Alo Pruel

Hello

I have issue with the raid shadow only

if i want to play the game an error gomes up and the game dont load

the error is this

Application folder:

C:/Users/Alo/AppData/Local/Plarium/PlariumPlay/StandAloneApps/raid/241

There should be 'Raid_Data'

folder next to the executable

So if you can help i would be thankful

This sounds like an install issue. Have you tried to uninstall the game and re-install it?

Alo Pruel

Jun 11, 2021, 11:0406/11/21

04/12/17

Hello

I will try re-install

IronPuck

Jun 11, 2021, 11:3106/11/21

06/13/20

USA - Texas

Sparklight ISP

cannot login to even see my UMD and not memorized sorry

no connection

RoseRoyal

Jun 11, 2021, 21:5106/11/21

Jun 11, 2021, 21:52(edited)

02/13/21

823

IronPuck

USA - Texas

Sparklight ISP

cannot login to even see my UMD and not memorized sorry

no connection

Your UID should be in the error message too, assuming you are experiencing the same issue that the rest of us are

Edit: That's if you ever need it

Alo Pruel

Jun 12, 2021, 07:5306/12/21

04/12/17

RoseRoyal

This sounds like an install issue. Have you tried to uninstall the game and re-install it?

Hello

Thanks for the help

The game is running perfectly for now

RoseRoyal

Jun 12, 2021, 22:1506/12/21

02/13/21

823

Alo Pruel

Hello

Thanks for the help

The game is running perfectly for now

Great news, good to hear that it is fixed

The topic is locked. You cannot post comments.

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Long  load  times,  freezing  during  arena,  while  leveling  armor,  while  accepting  rewards.  \",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":14,\"style\":\"color-rgb(174,178,201)\"},{\"offset\":0,\"length\":14,\"style\":\"fontsize-15\"},{\"offset\":0,\"length\":14,\"style\":\"fontfamily--apple-system, system-ui, BlinkMacSystemFont, \\\"Segoe UI\\\", Roboto, \\\"Helvetica Neue\\\", Arial, sans-serif\"},{\"offset\":0,\"length\":14,\"style\":\"BOLD\"}],\"entityRanges\":[],\"data\":{\"text-align\":\"left\"}},{\"key\":\"3hkee\",\"text\":\"Mobile  and  Bluestack  work  fine.  \",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}}],\"entityMap\":{}}","contentHtml":"","userRegistered":"1578099376700","userCommentsCount":"1698","userName":"Harbby","createdDate":"1623161842047","editedDate":"0","id":"1484739","entityId":"592343","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/60526756.jpeg?v=1621650982"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"1484739","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/10567358/","commentUrl":"/en/comment/topic_1484820/"},"strings":{"userRole":"","userId":"10567358","contentDraftJs":"{\"blocks\":[{\"key\":\"fa00k\",\"text\":\"Hello\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}},{\"key\":\"bhltg\",\"text\":\"I have issue with the raid shadow only \",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}},{\"key\":\"c9i2g\",\"text\":\"if i want to play the game an error gomes up and the game dont load \",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}},{\"key\":\"91nhj\",\"text\":\"the error is this\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}},{\"key\":\"li6a\",\"text\":\"\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}},{\"key\":\"erdr9\",\"text\":\"Application folder:\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}},{\"key\":\"ce07n\",\"text\":\"C:/Users/Alo/AppData/Local/Plarium/PlariumPlay/StandAloneApps/raid/241\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}},{\"key\":\"b23mt\",\"text\":\"There should be 'Raid_Data'\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}},{\"key\":\"bup6d\",\"text\":\"folder next to the executable\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}},{\"key\":\"e1bfm\",\"text\":\"\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}},{\"key\":\"ku9h\",\"text\":\"So if you can help i would be thankful\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}}],\"entityMap\":{}}","contentHtml":"","userRegistered":"1491961881570","userCommentsCount":"3","userName":"Alo Pruel","createdDate":"1623187624770","editedDate":"0","id":"1484820","entityId":"592343","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/stormfall/avatars/26.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"1484820","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9854675/","commentUrl":"/en/comment/topic_1485481/"},"strings":{"userRole":"","userId":"9854675","contentDraftJs":"{\"blocks\":[{\"key\":\"fgkct\",\"text\":\"This sounds like an install issue.  Have you tried to uninstall the game and re-install it?\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}}],\"entityMap\":{}}","contentHtml":"","userRegistered":"1613247802697","userCommentsCount":"823","userName":"RoseRoyal","createdDate":"1623409053380","editedDate":"0","id":"1485481","entityId":"592343","likesCount":"0","quotedId":"1484820","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/76608230.jpeg.jpeg?v=1618814064"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"1485481","isDeleted":"false"},"repeaters":{"quoteList":[{"links":{"authorUrl":"/en/profile/10567358/"},"strings":{"contentDraftJs":"{\"blocks\":[{\"key\":\"fa00k\",\"text\":\"Hello\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}},{\"key\":\"bhltg\",\"text\":\"I have issue with the raid shadow only \",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}},{\"key\":\"c9i2g\",\"text\":\"if i want to play the game an error gomes up and the game dont load \",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}},{\"key\":\"91nhj\",\"text\":\"the error is this\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}},{\"key\":\"li6a\",\"text\":\"\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}},{\"key\":\"erdr9\",\"text\":\"Application folder:\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}},{\"key\":\"ce07n\",\"text\":\"C:/Users/Alo/AppData/Local/Plarium/PlariumPlay/StandAloneApps/raid/241\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}},{\"key\":\"b23mt\",\"text\":\"There should be 'Raid_Data'\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}},{\"key\":\"bup6d\",\"text\":\"folder next to the executable\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}},{\"key\":\"e1bfm\",\"text\":\"\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}},{\"key\":\"ku9h\",\"text\":\"So if you can help i would be thankful\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}}],\"entityMap\":{}}","contentHtml":"","userName":"Alo Pruel"},"images":{},"template_options":{"compositeId":"1484820"},"repeaters":{}}]}},{"links":{"authorUrl":"/en/profile/10567358/","commentUrl":"/en/comment/topic_1485484/"},"strings":{"userRole":"","userId":"10567358","contentDraftJs":"{\"blocks\":[{\"key\":\"76v0l\",\"text\":\"Hello\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}},{\"key\":\"8l052\",\"text\":\"\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}},{\"key\":\"dc9id\",\"text\":\"I will try re-install\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}}],\"entityMap\":{}}","contentHtml":"","userRegistered":"1491961881570","userCommentsCount":"3","userName":"Alo Pruel","createdDate":"1623409447773","editedDate":"0","id":"1485484","entityId":"592343","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/stormfall/avatars/26.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"1485484","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9530109/","commentUrl":"/en/comment/topic_1485496/"},"strings":{"userRole":"","userId":"9530109","contentDraftJs":"{\"blocks\":[{\"key\":\"220ig\",\"text\":\"USA - 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