Post-Update: Game Loads then crashes, Plarium Play MacBook Pro 2019

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Post-Update: Game Loads then crashes, Plarium Play MacBook Pro 2019

Mr Sealion

Jun 7, 2021, 16:0206/07/21

04/30/21

Post-Update: Game Loads then crashes, Plarium Play MacBook Pro 2019

Hi,

I primarily use Plarium Play on a 2019 Macbook pro with the latest ios version.

Was working fine this morning till the update. Since then I have been unable to launch the game and when i press play from the launcher it goes into the loading screen reaches 87 of 88 then crashes and displays the below screenshot

When I click reopen it displays the below

The log in is still registering as if my iPad has the game up it displays another device is attempting to log in.

I have cleared my cache, logged out and and back in, deleted the game and reinstalled it, deleted the game and launcher and reinstalled it and finally deleted the game, launcher and cleared the cache and it still doesnt work.

Could you please advise as I'm struggling and want to play properly with the Hurndig fusion. This is the platform by which I do the microtransactions and I need to buy energy to do Dragon runs!

I raised a ticket but got 2 automated emails with generic tips which I'd already tried, but re-tried again,and it still doesnt work

Regards,

Mr Sealion

Comments

AxAngleN

Jun 7, 2021, 23:1006/07/21

08/10/19

I have a similar problem from 3 days ago. I don't even see re-login window. I only see the error codes. I am running Plarium Play on my iMac 27 inch 5K.

Mr Sealion

Jun 8, 2021, 11:1006/08/21

04/30/21

Weird bit is, is that it works on bluestacks for me.

Have you tried the new MacOS update to see if that works, I'm doing it tonight

paritoshanil

Jun 9, 2021, 14:1406/09/21

11/23/19

I am also having the same issue. Starting randomly and now its not loading and crashes everytime with the same pop up of a long error report. Have raised a ticket but no resolution yet. Anyone else managed to resolve this issue on Mac??

dariofogo

Jun 10, 2021, 10:5206/10/21

07/06/20

Yeah, me too, same problem on a 2017 Imac 27"

MblKing

Jun 10, 2021, 12:3306/10/21

09/07/20

Same here. Mac mini M1 (2021) with macOS 11.4 (latest update). Sometimes I see the error message showed above, sometimes only the bug report.

robo086

Jun 10, 2021, 13:4206/10/21

07/22/20

anyone able to find a solution for this issue?

UhhAustin

Jun 11, 2021, 08:1006/11/21

03/16/19

same is happing for me, Tried everything and nothing worked.

Thorek31

Jun 11, 2021, 12:4806/11/21

05/20/20

Everyone have same problem in Mac

Tartenfion

Jun 11, 2021, 15:0006/11/21

Jun 11, 2021, 15:00(edited)

05/09/20

Same problem... Tried to delete all files, uninstall, reinstall, turn off my macbook, I still have the same problem. Game keeps crashing while loading.

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This is the platform by which I do the microtransactions and I need to buy energy to do Dragon runs!\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}},{\"key\":\"e95l7\",\"text\":\"I raised a ticket but got 2 automated emails with generic tips which I'd already tried, but re-tried again,and it still doesnt work\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}},{\"key\":\"c9ni3\",\"text\":\"Regards, \",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}},{\"key\":\"dtalv\",\"text\":\"Mr Sealion\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}},{\"key\":\"6ouoc\",\"text\":\" \",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}},{\"key\":\"5rnmg\",\"text\":\"\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}},{\"key\":\"1otes\",\"text\":\"\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}},{\"key\":\"7ll96\",\"text\":\"\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}},{\"key\":\"31eon\",\"text\":\"\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}},{\"key\":\"9j8ht\",\"text\":\"\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}},{\"key\":\"d03mv\",\"text\":\"\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}},{\"key\":\"c60i9\",\"text\":\"\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}}],\"entityMap\":{\"0\":{\"type\":\"IMAGE\",\"mutability\":\"IMMUTABLE\",\"data\":{\"height\":\"auto\",\"width\":\"auto\",\"alt\":\"\",\"src\":\"https://plarium.com/forum/multimedia/37CC653D-4A87-4CE1-AAC7-47B28BA5538B\"}},\"1\":{\"type\":\"IMAGE\",\"mutability\":\"IMMUTABLE\",\"data\":{\"height\":\"auto\",\"width\":\"auto\",\"alt\":\"\",\"src\":\"https://plarium.com/forum/multimedia/7B6F4385-8846-4A45-9D2B-C2A79641F956\"}}}}","contentHtml":"","createdDate":"1623081733730","folderId":"683","id":"592298","authorId":"10566715","authorRegistered":"1619811578490","authorName":"Mr Sealion","authorBanId":""},"images":{"authorAvatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/nords/avatars/11.jpg"}},"template_options":{"isLiked":"false","subscribeId":"","isSubscribed":"false","viewsCount":"33","commentsCount":"9","likesCount":"3","authorCommentsCount":"1","isHidden":"false","isClosed":"false","pinnedStatus":"false"},"repeaters":{"achievements":[]},"components":{}}},{"name":"wComments","type":"wComments","model":{"links":{"baseUrl":"/en/raid-shadow-legends/683_loading-issues/592298_post-update-game-loads-then-crashes--plarium-play-macbook-pro-201/"},"strings":{"userIdText":"Forum ID:","userRegisteredText":"Joined:","userCommentsCountText":"Comments:","buttonReply":"Reply","buttonQuote":"Quote","buttonExpandOriginal":"Show quote thread","buttonCollapseOriginal":"Hide quote thread","title":"Comments","edited":"(edited)"},"images":{},"template_options":{"compositeId":"50-1","currentPage":"1","lastPage":"1"},"repeaters":{"commentList":[{"links":{"authorUrl":"/en/profile/8606586/","commentUrl":"/en/comment/topic_1484609/"},"strings":{"userRole":"","userId":"8606586","contentDraftJs":"{\"blocks\":[{\"key\":\"c4rj4\",\"text\":\"I have a similar problem from 3 days ago. I don't even see re-login window. I only see the error codes. I am running Plarium Play on my iMac 27 inch 5K.\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}}],\"entityMap\":{}}","contentHtml":"","userRegistered":"1565418398340","userCommentsCount":"8","userName":"AxAngleN","createdDate":"1623107439390","editedDate":"0","id":"1484609","entityId":"592298","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/soldiers-inc/avatars/12.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"1484609","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/10566715/","commentUrl":"/en/comment/topic_1484680/"},"strings":{"userRole":"","userId":"10566715","contentDraftJs":"{\"blocks\":[{\"key\":\"bsuvc\",\"text\":\"Weird bit is, is that it works on bluestacks for me.\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}},{\"key\":\"nmj\",\"text\":\"\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}},{\"key\":\"dhk8n\",\"text\":\"Have you tried the new MacOS update to see if that works, I'm doing it tonight\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}}],\"entityMap\":{}}","contentHtml":"","userRegistered":"1619811578490","userCommentsCount":"1","userName":"Mr Sealion","createdDate":"1623150614463","editedDate":"0","id":"1484680","entityId":"592298","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/nords/avatars/11.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"1484680","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/8964401/","commentUrl":"/en/comment/topic_1484988/"},"strings":{"userRole":"","userId":"8964401","contentDraftJs":"{\"blocks\":[{\"key\":\"7sdau\",\"text\":\"I am also having the same issue. Starting randomly and now its not loading and crashes everytime with the same pop up of a long error report. Have raised a ticket but no resolution yet. Anyone else managed to resolve this issue on Mac??\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}}],\"entityMap\":{}}","contentHtml":"","userRegistered":"1574527532417","userCommentsCount":"2","userName":"paritoshanil","createdDate":"1623248089440","editedDate":"0","id":"1484988","entityId":"592298","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/throne-web/avatars/16.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"1484988","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9678145/","commentUrl":"/en/comment/topic_1485161/"},"strings":{"userRole":"","userId":"9678145","contentDraftJs":"{\"blocks\":[{\"key\":\"97k2g\",\"text\":\"Yeah, me too, same problem on a 2017 Imac 27\\\" \",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}}],\"entityMap\":{}}","contentHtml":"","userRegistered":"1594023065763","userCommentsCount":"1","userName":"dariofogo","createdDate":"1623322323693","editedDate":"0","id":"1485161","entityId":"592298","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/vikings/avatars/8.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"1485161","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/10567939/","commentUrl":"/en/comment/topic_1485181/"},"strings":{"userRole":"","userId":"10567939","contentDraftJs":"{\"blocks\":[{\"key\":\"42vul\",\"text\":\"Same here. Mac mini M1 (2021) with macOS 11.4 (latest update). Sometimes I see the error message showed above, sometimes only the bug report.\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}}],\"entityMap\":{}}","contentHtml":"","userRegistered":"1599479989523","userCommentsCount":"1","userName":"MblKing","createdDate":"1623328404037","editedDate":"0","id":"1485181","entityId":"592298","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/raid-desktop/avatars/16.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"1485181","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/10567952/","commentUrl":"/en/comment/topic_1485192/"},"strings":{"userRole":"","userId":"10567952","contentDraftJs":"{\"blocks\":[{\"key\":\"c1h1g\",\"text\":\"anyone able to find a solution for this issue?\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}},{\"key\":\"enkm3\",\"text\":\"\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}}],\"entityMap\":{}}","contentHtml":"","userRegistered":"1595420893420","userCommentsCount":"2","userName":"robo086","createdDate":"1623332561230","editedDate":"0","id":"1485192","entityId":"592298","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/vikings/avatars/1.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"1485192","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9728866/","commentUrl":"/en/comment/topic_1485424/"},"strings":{"userRole":"","userId":"9728866","contentDraftJs":"{\"blocks\":[{\"key\":\"84ps4\",\"text\":\"same is happing for me, Tried everything and nothing worked.\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}}],\"entityMap\":{}}","contentHtml":"","userRegistered":"1552731180767","userCommentsCount":"2","userName":"UhhAustin","createdDate":"1623399024587","editedDate":"0","id":"1485424","entityId":"592298","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/raid-desktop/avatars/19.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"1485424","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9459546/","commentUrl":"/en/comment/topic_1485524/"},"strings":{"userRole":"","userId":"9459546","contentDraftJs":"{\"blocks\":[{\"key\":\"66p9g\",\"text\":\"Everyone have same problem in Mac\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}}],\"entityMap\":{}}","contentHtml":"","userRegistered":"1590003025867","userCommentsCount":"1","userName":"Thorek31","createdDate":"1623415739327","editedDate":"0","id":"1485524","entityId":"592298","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/66867292.jpeg.jpeg?v=1590935088"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"1485524","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9515745/","commentUrl":"/en/comment/topic_1485559/"},"strings":{"userRole":"","userId":"9515745","contentDraftJs":"{\"blocks\":[{\"key\":\"15k2v\",\"text\":\"Same problem... Tried to delete all files, uninstall, reinstall, turn off my macbook, I still have the same problem. 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Mac mini M1 (2021) with macOS 11.4 (latest update). Sometimes I see the error message showed above, sometimes only the bug report.\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}}],\"entityMap\":{}}","contentHtml":"","userRegistered":"1599479989523","userCommentsCount":"1","userName":"MblKing","createdDate":"1623328404037","editedDate":"0","id":"1485181","entityId":"592298","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/raid-desktop/avatars/16.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"1485181","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/10567952/","commentUrl":"/en/comment/topic_1485192/"},"strings":{"userRole":"","userId":"10567952","contentDraftJs":"{\"blocks\":[{\"key\":\"c1h1g\",\"text\":\"anyone able to find a solution for this issue?\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}},{\"key\":\"enkm3\",\"text\":\"\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}}],\"entityMap\":{}}","contentHtml":"","userRegistered":"1595420893420","userCommentsCount":"2","userName":"robo086","createdDate":"1623332561230","editedDate":"0","id":"1485192","entityId":"592298","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/vikings/avatars/1.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"1485192","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9728866/","commentUrl":"/en/comment/topic_1485424/"},"strings":{"userRole":"","userId":"9728866","contentDraftJs":"{\"blocks\":[{\"key\":\"84ps4\",\"text\":\"same is happing for me, Tried everything and nothing worked.\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}}],\"entityMap\":{}}","contentHtml":"","userRegistered":"1552731180767","userCommentsCount":"2","userName":"UhhAustin","createdDate":"1623399024587","editedDate":"0","id":"1485424","entityId":"592298","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/raid-desktop/avatars/19.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"1485424","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9459546/","commentUrl":"/en/comment/topic_1485524/"},"strings":{"userRole":"","userId":"9459546","contentDraftJs":"{\"blocks\":[{\"key\":\"66p9g\",\"text\":\"Everyone have same problem in Mac\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}}],\"entityMap\":{}}","contentHtml":"","userRegistered":"1590003025867","userCommentsCount":"1","userName":"Thorek31","createdDate":"1623415739327","editedDate":"0","id":"1485524","entityId":"592298","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/66867292.jpeg.jpeg?v=1590935088"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"1485524","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9515745/","commentUrl":"/en/comment/topic_1485559/"},"strings":{"userRole":"","userId":"9515745","contentDraftJs":"{\"blocks\":[{\"key\":\"15k2v\",\"text\":\"Same problem... Tried to delete all files, uninstall, reinstall, turn off my macbook, I still have the same problem. 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