When i try and log on i can get to the black screen with the Large white P and  Plarium under it. Then It hangs -- I have tried deleting all except my player file info as instructed. No help -- I will admit i am not a pc user so some of the things that might be suggested may be very hard for me to do . Sigh guess i have to tell all would be helpers my age 64 so now you know . I will say love the game would hate to lose my players developed so far - will go ever further and say if have to delete all file I will have to stop and consider if worth doing all over --- would hate to reach this stage again and have to restart a possable 3rd time . Thanks to any who can help and keep on playing to those who can this is a very good game for a single player there so few of them out there . I am using a laptop with windows 10 on it .