[FIX] Game freezing on loading screen and not proceeding to load (PC)

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[FIX] Game freezing on loading screen and not proceeding to load (PC)

Dec 3, 2020, 08:1212/03/20

232122

[FIX] Game freezing on loading screen and not proceeding to load (PC)

At the moment, numbers of users are experiencing issues with Plarium Play client. Namely, game freezes on a loading screen at the very start of it, without even showing the loading bar.

This is the possible solution:

Delete the folder C:\Users\USERNAME\AppData\LocalLow\Plarium\Raid_Shadow Legends

The folder AppData is hidden by default so make sure to check the option to see hidden files and folders.

If you are affected by the loading issue, please let me know in this thread stating whether this worked for you or not. Thanks

Comments

1 2 3 4

Deleted

Dec 3, 2020, 13:5312/03/20

232122

That actually worked, thank you.

Dead Soldier

Dec 3, 2020, 23:1512/03/20

02/26/20

Same here, trying to reinstall the game again

Deleted

Dec 10, 2020, 05:3712/10/20

Did not work for me. Guess it is time to stop auto pay and quit the game...

Rob II

Dec 14, 2020, 22:1912/14/20

01/05/16

Running Play in compatibility mode for Windows 8 solved the problem for me

lewis

Dec 28, 2020, 20:0612/28/20

04/04/20

i try to log on and it keeps telling me Application folder:

C:/Users/user-hp/AppData/Local/Plarium/PlariumPlay/StandAloneApps/raid/228

There should be 'Raid_Data'

folder next to the executable

lewis

Dec 28, 2020, 22:2512/28/20

04/04/20

i have Uninstall Plarium Play reinstall it still not let me on

deus

Jan 3, 2021, 11:2401/03/21

06/23/19

not work

Deleted

Jan 3, 2021, 11:4501/03/21

232122

didn't work for me

Switchy

Jan 3, 2021, 11:4801/03/21

04/15/20

SAME HERE STUCK BY AUTHENTICATING.

Ekitau

Jan 3, 2021, 11:5001/03/21

09/02/20

no way to login. Please fix it !!

ShadowReload

Jan 3, 2021, 11:5701/03/21

Jan 3, 2021, 11:59(edited)

03/19/20

Nice Tip to delete the Game. Nothing Helps since 2 Hours. New Year new bugs ? To earn Money you should fix it Remembers me to the y2k Bug. Panic for 1999 to 2000 change, but now 2021 8-))

Aandoria

Jan 3, 2021, 12:0001/03/21

04/15/20

It didn't work for me.

Deleted

Jan 3, 2021, 13:0101/03/21

232122

It is not a pc- problem. I was in the game when it happened. Now waiting till they've fixed it.

Ekitau

Jan 3, 2021, 13:1201/03/21

09/02/20

But it would be nice if Parium finally had an official message what's going on and how long it probably takes to fix the bug.

dartagnan1993

Jan 3, 2021, 14:5801/03/21

05/13/19

I've change my password and it worked. I dont know if its a coincidence

Deleted

Jan 3, 2021, 20:4701/03/21

"pending" is the message in the pc instaler... help

DragonKiller1970

Jan 16, 2021, 22:5401/16/21

07/15/20

I am freezing almost every other battle now i have uninstalled and reinstalled game. its happening on battle and when ranking up character. ANY fix ?

Deleted

Jan 17, 2021, 10:4201/17/21

232122

Not working for me

Deleted

Jan 24, 2021, 22:4601/24/21

I'm very frusturated. Not just because I dropped money on this game but because it seems to not work for no reason... It was literally fine one day and unplayable the next day. Minecraft works, the internet works fine. I don't know what to do. I've tried everything. Even refreshed my entire PC and started everything over. Same problem. It doesn't make sense.

Deleted

Jan 27, 2021, 04:4801/27/21

Jan 27, 2021, 04:50(edited)

232122

Im using PC. I tried play shadow legend for the first time but game is basically unplayable. Loadings was taking ages and game was crashing (?) at character choice screen.

And while "playing" game my internet became dead. Can't open any side (yt, twitch etc.). I follow this guid and delete files, try open game - next reinstall entire client - try open game, next again delete files, run in compatibility with win 8 and i manage to play only like 5 sec deeper in game. I stuck in never ending loading scene at first summon. With still dead internet, no yt, no twtich.

1 2 3 4

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Authenticating takes for ever so I guess something wrong with the ldap query ?\u0022,\u0022type\u0022:\u0022unstyled\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[],\u0022entityRanges\u0022:[],\u0022data\u0022:{}}],\u0022entityMap\u0022:{}}","contentHtml":"","userRegistered":"","userCommentsCount":"232122","userName":"Deleted","createdDate":"1609673988487","editedDate":"0","id":"832967","entityId":"212412","likesCount":"0","quotedId":"","userBanId":"1"},"images":{"avatar":{"href":"https://cdn01.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"832967","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1/","commentUrl":"/en/comment/Topic_832972/"},"strings":{"userRole":"","userId":"1","contentDraftJs":"{\u0022blocks\u0022:[{\u0022key\u0022:\u0022atmo3\u0022,\u0022text\u0022:\u0022didn\u0027t work for me \u0022,\u0022type\u0022:\u0022unstyled\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[],\u0022entityRanges\u0022:[],\u0022data\u0022:{}}],\u0022entityMap\u0022:{}}","contentHtml":"","userRegistered":"","userCommentsCount":"232122","userName":"Deleted","createdDate":"1609674319033","editedDate":"0","id":"832972","entityId":"212412","likesCount":"0","quotedId":"","userBanId":"1"},"images":{"avatar":{"href":"https://cdn01.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"832972","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9757013/","commentUrl":"/en/comment/Topic_832975/"},"strings":{"userRole":"","userId":"9757013","contentDraftJs":"{\u0022blocks\u0022:[{\u0022key\u0022:\u002232n76\u0022,\u0022text\u0022:\u0022SAME HERE STUCK BY AUTHENTICATING.\u0022,\u0022type\u0022:\u0022unstyled\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[],\u0022entityRanges\u0022:[],\u0022data\u0022:{}}],\u0022entityMap\u0022:{}}","contentHtml":"","userRegistered":"1586973902650","userCommentsCount":"2","userName":"Switchy","createdDate":"1609674501373","editedDate":"0","id":"832975","entityId":"212412","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/totaldomination/avatars/19.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"832975","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9757026/","commentUrl":"/en/comment/Topic_832978/"},"strings":{"userRole":"","userId":"9757026","contentDraftJs":"{\u0022blocks\u0022:[{\u0022key\u0022:\u00228c5ll\u0022,\u0022text\u0022:\u0022no way to login. 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