My game will not load an I've checked connectivity changed to differ wifi an VPN an i know my device is compatible because I have already been playing it for couple months now. Why does it keep not loading and or crashing? I spend good money an time on this game just to miss out on alot!!

I can play the game on my phone BUT i need to play it on my PC via Plarioum play and its just not loading...

What OS are you using for PC? Have you tried uninstall, clear all Plarium files on your computer and reinstall?

I played this game on my PC for about 6 1/2 days before it flaked out at the end of an event related boss fight. The boss went down, the characters turned around, and some loading circle was in the middle of the screen. It was unable to show battle results. It said I had lost my connection to the server, and I needed to re-login. That was when it first got stuck on "loading server configs." I've cleared cache. I Uninstalled and reinstalled 6 times, including once getting into regedit and deleting all Plarium entries. I changed my DNS, a thing no one had any business calling on me to do.  The first post in this thread is dated 06/27/19 . Tell people how to resolve this issue so the game plays as it did when I was throwing money at you, or take it out of the playstore and tell people the proposition, "This game is playable on PC" is False.

UP UP UP. Same issue can not log in. Stuck server configuration on log in. No response to tickets.

Same issue, this is a joke. Lucky i havent spent much money on the game yet

yep same problem going to lose account because i dont remember what fake email i used. I think after reading this ill just write this game off, glad I have no money and little time in it.

yea it on raid do to the new up date same here 

Same here ..Response from Support- Someone will get back to me within 48 hours , ive cleared cache, restarted router, restarted computer. I really don't want to go the route of uninstalling game again as others have said it didn't make a difference.

i

that it lot of guys are have the same thing

roll with a VPN for now, that is the best option

vpn still not loading  it you guys and the new update my game work fine before the update to day

hope it gets fixed soon. i Was just about done with the event  :/  I was playing fine before the update. now it won't launch on my phone or pc. 

update. All of sudden it's working now.

I heard through a developer they suffered a major data breach........guessing we have all been hacked since the usual methods don't work to fix after update breaks.  Russia I am guessing since this is in Poland or Ukraine something like that from what I have gathered.  Easy fix is to refund me three years worth of transactions

We don't even have a number to speak to a human.......

I hope they start handing out orange shards for this and some major boosts.......I would make heads roll if I ran this crap.......I used to handle all major US banking and the support teams knew how to handle things and people.......you guys have dropped the ball

Done all of the above and even tried from a friends house and nada........still have not heard jack....funny how you can take our money in seconds but when we need help we get ........it will be a 4 or more days

I bill out at $10,000 a week for solution consulting......used to be with Aspect and Davox and Concerto......I am going to bill you for lost time since you don't respect us enough to have a quick chat

I had the same issue and I resolved it. 

I had to disable IPv6 in my network settings. Instead of posting a long ass step-by-step, watch this super short YT Video instructing you how. 

https://www.youtube.com/watch?v=STWhPpPm3Wo

I hope this reaches you all and it helps. Good luck!!