Game Issues - Arena - How to Contact Support?

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Game Issues - Arena - How to Contact Support?

Mar 23, 2020, 15:4203/23/20

08/24/18

Game Issues - Arena - How to Contact Support?

Hi All,

I have a case where a bug in arena resulted in me losing a significant number of points leading up to the reset this week. It was to be my first time getting Platinum, and I had invested a huge number of gems and time to do so I think I have a case for some kind of compensation here. When I submitted a ticket as a Bug Report, it says that they do not deal with case by case compensation. Is there any way to contact a live person to discuss this issue? I find it hard to believe that I an unable to receive support for a game that I have paid money for.

Is it possible to DM Cirilla somehow to get some info on this?

If this cannot be addressed by Plarium, I think it is reasonable to appeal to Google for a refund on all my money I have put into this game. Would rather not go that route, but if I am totally unable to contact support, I feel like they should not be accepting money.

Do I need to pull a Cartman and build up a YouTube channel then whine publically? I hope they have a better option than this :)

Cheers

Comments

noloses149

Mar 24, 2020, 20:0503/24/20

05/13/19

923

Alkenn said:

Hi All,

I have a case where a bug in arena resulted in me losing a significant number of points leading up to the reset this week. It was to be my first time getting Platinum, and I had invested a huge number of gems and time to do so I think I have a case for some kind of compensation here. When I submitted a ticket as a Bug Report, it says that they do not deal with case by case compensation. Is there any way to contact a live person to discuss this issue? I find it hard to believe that I an unable to receive support for a game that I have paid money for.

Is it possible to DM Cirilla somehow to get some info on this?

If this cannot be addressed by Plarium, I think it is reasonable to appeal to Google for a refund on all my money I have put into this game. Would rather not go that route, but if I am totally unable to contact support, I feel like they should not be accepting money.

Do I need to pull a Cartman and build up a YouTube channel then whine publically? I hope they have a better option than this :)

Cheers

I will forward this, send me a PM for a response

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You cannot post comments.","title":"Game Issues - Arena - How to Contact Support?","authorRole":"","contentDraftJs":"","contentHtml":"<p>Hi All,</p><br><p>I have a case where a bug in arena resulted in me losing a significant number of points leading up to the reset this week.  It was to be my first time getting Platinum, and I had invested a huge number of gems and time to do so  I think I have a case for some kind of compensation here.  When I submitted a ticket as a Bug Report, it says that they do not deal with case by case compensation.  Is there any way to contact a live person to discuss this issue?  I find it hard to believe that I an unable to receive support for a game that I have paid money for.</p><br><p>Is it possible to DM Cirilla somehow to get some info on this?</p><br><p>If this cannot be addressed by Plarium, I think it is reasonable to appeal to Google for a refund on all my money I have put into this game.  Would rather not go that route, but if I am totally unable to contact support, I feel like they should not be accepting money.</p><br><p>Do I need to pull a Cartman and build up a YouTube channel then whine publically?  I hope they have a better option than this :)</p><br><p>Cheers</p>","createdDate":"1584978120000","folderId":"683","id":"192518","authorId":"3910439","authorRegistered":"1535089095977","authorName":"andrew_puffer","authorBanId":""},"images":{"authorAvatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/nords/avatars/24.jpg"}},"template_options":{"isLiked":"false","subscribeId":"","isSubscribed":"false","viewsCount":"374","commentsCount":"1","likesCount":"0","authorCommentsCount":"2","isHidden":"false","isClosed":"false","pinnedStatus":"false"},"repeaters":{"achievements":[]},"components":{}}},{"name":"wComments","type":"wComments","model":{"links":{"baseUrl":"/en/raid-shadow-legends/683_loading-issues/192518_game-issues---arena---how-to-contact-support-/"},"strings":{"userIdText":"Forum ID:","userRegisteredText":"Joined:","userCommentsCountText":"Comments:","buttonReply":"Reply","buttonQuote":"Quote","buttonExpandOriginal":"Show quote thread","buttonCollapseOriginal":"Hide quote thread","title":"Comments","edited":"(edited)"},"images":{},"template_options":{"compositeId":"50-1","currentPage":"1","lastPage":"1"},"repeaters":{"commentList":[{"links":{"authorUrl":"/en/profile/8496781/","commentUrl":"/en/comment/topic_765737/"},"strings":{"userRole":"","userId":"8496781","contentDraftJs":"","contentHtml":"<p>Alkenn said:</p><br><blockquote><p>Hi All,</p><br><p>I have a case where a bug in arena resulted in me losing a significant number of points leading up to the reset this week.  It was to be my first time getting Platinum, and I had invested a huge number of gems and time to do so  I think I have a case for some kind of compensation here.  When I submitted a ticket as a Bug Report, it says that they do not deal with case by case compensation.  Is there any way to contact a live person to discuss this issue?  I find it hard to believe that I an unable to receive support for a game that I have paid money for.</p><br><p>Is it possible to DM Cirilla somehow to get some info on this?</p><br><p>If this cannot be addressed by Plarium, I think it is reasonable to appeal to Google for a refund on all my money I have put into this game.  Would rather not go that route, but if I am totally unable to contact support, I feel like they should not be accepting money.</p><br><p>Do I need to pull a Cartman and build up a YouTube channel then whine publically?  I hope they have a better option than this :)</p><br><p>Cheers</p></blockquote><p>I will forward this, send me a PM for a 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