Hi, I had this problem too and Plarium support was unable to give me an answer. Fortunately, I discovered that disabling the Nvidia Geforce 610 card on the laptop solved the problem and in my case the game works practically the same.

Enjoy

Cheers  

Since you’ve already rebooted and tried a SIM card reset, I’d recommend checking if your SIM card is fully registered and active. If it's related to the TM SIM registration process, you can visit our official site at TM SIM Registration to ensure that your SIM card is correctly registered. This might help resolve any loading or connectivity issues you're experiencing.

If the issue persists, please try clearing your cache or testing the connection on a different device. If none of these steps help, feel free to contact us directly for further assistance.