svetmentorski said:

What can I say... it`s not working for me. 

So many times I delete and reinstall, clean the cache…. nope... 

I'm over the requirements and still no chance... below is a short video

Any advice is a welcome

P.S I`m only playing from my phone / yes I have ID... /

Hi

 Can you give me the following information? I will then send it to support for further investigation:

 1) your User ID - found in your in-game profile > Info tab

 2) pp_log.txt - found in C:\Users\ [user]\AppData\Local\Plarium\PlariumPlay\pp_log.txt

Than pm me. 

timh1972 said:

im getting a black screen with the P in the middle wont go any further

Hi

timh1972 said:

im getting a black screen with the P in the middle wont go any further

Hi

Could you send me the following informations:

1. Screenshot of the black screen with the P in the middle

2. Screenshot of C++ libraries that he downloaded (Control Panel - Programs and Features - C++)

3. His email he uses to log in.

Thank you

Dragonout said:

I had a similar issue, try uninstalling everything and deleting cache, then install in a different location. It work for me. Good luck.

You have installed two times in different location or you delete the first one? 

Dragonout said:

I had a similar issue, try uninstalling everything and deleting cache, then install in a different location. It work for me. Good luck.

I will try it later, hope it works