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Game does not load properly

Game does not load properly

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Oct 26, 2019, 18:1010/26/19
10/26/19
3

Game does not load properly

hello technical support


I have just downloaded the game from the Apple Store to my iPad.


when I try to open the game, it signs in, loads assets and says enter realm of teleria but the app then goes black and closes.


I have iOS 9.3.5 (13G36)

MF32B/A is my version of iPad, I think.

And I have 9.3GB of capacity available 


Help!!! Please......
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1k
Comments
16
Comments
Oct 28, 2019, 07:3210/28/19
02/15/19
2725

Johnnywishbone said:


hello technical support


I have just downloaded the game from the Apple Store to my iPad.


when I try to open the game, it signs in, loads assets and says enter realm of teleria but the app then goes black and closes.


I have iOS 9.3.5 (13G36)

MF32B/A is my version of iPad, I think.

And I have 9.3GB of capacity available 


Help!!! Please......

Hi

Your issue is still persist?


Oct 31, 2019, 14:3410/31/19
10/26/19
3

Hello Sezzy


Yes, the problem still persists.  The game does not open.
Nov 1, 2019, 09:1411/01/19
02/15/19
2725

Johnnywishbone said:


Hello Sezzy


Yes, the problem still persists.  The game does not open.

Hi

Are you tried soft reset to your ipad? 

Nov 1, 2019, 15:5011/01/19
10/26/19
3

Hello Sezzy


I have tried soft reset and a full reset, then reinstalled the app/game.  


The same issue occurs.  Is my iPad too old to play this game?  I have the up to date IOS
Nov 2, 2019, 07:0411/02/19
02/15/19
2725
Johnnywishbone said:

Hello Sezzy


I have tried soft reset and a full reset, then reinstalled the app/game.  


The same issue occurs.  Is my iPad too old to play this game?  I have the up to date IOS
Hi i will ask may i get some more information. 
Nov 2, 2019, 15:4911/02/19
02/15/19
2725

Hi  Could you record a short video from this or some screenshot?Than pm me with your forum post link and where you uploaded. 

Thanks
Nov 5, 2019, 14:4911/05/19
10/26/19
3
Sezzy said:

Hi  Could you record a short video from this or some screenshot?Than pm me with your forum post link and where you uploaded. 

Thanks
Hi. I have a video recording but I cannot find a way to post the video on the forum
Nov 6, 2019, 07:3711/06/19
02/15/19
2725

Johnnywishbone said:


Sezzy said:


Hi  Could you record a short video from this or some screenshot?Than pm me with your forum post link and where you uploaded. 

Thanks
Hi. I have a video recording but I cannot find a way to post the video on the forum

Hi

Just upload to somewhere and pm me your forum post and video link.
Nov 10, 2019, 23:1911/10/19
10/26/19
1
Again problems with login
Nov 11, 2019, 01:5411/11/19
11/11/19
4
Exactly the same problem i`ve got, deleted from everywhere, i also reseted and still nothing, got the same ipad ios 9.3.5
Nov 11, 2019, 07:4011/11/19
02/15/19
2725

Hi

We had some technical difficulties about at UTC 11:00 PM  , but now all service are workn correctly.


Nov 11, 2019, 09:2511/11/19
11/11/19
4
Still not working on ipad ..
Nov 11, 2019, 10:0611/11/19
02/15/19
2725

UstupidMF said:


Still not working on ipad ..

Hi

Please send me your ipad ios version and your in game id.

Nov 11, 2019, 18:4011/11/19
11/11/19
4

Sezzy said:


UstupidMF said:


Still not working on ipad ..

Hi

Please send me your ipad ios version and your in game id.

 iOS 9.3.5 

User ID :. UM27574856 | 27106262

Nov 13, 2019, 09:4311/13/19
02/15/19
2725

Hi

We checked that ipad mini 1 its unsuitable for running Raid.