Email/Support Ticket Response Time

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Email/Support Ticket Response Time

Feb 26, 2024, 13:1102/26/24

09/22/23

Email/Support Ticket Response Time

Hi, I raised an email/support ticket earlier regarding the game not loading for the last 20-30 mins of the champion training tournament which has unfortunately made me miss out on top spot. I dont have a ticket ID for this but my username is MattyBrand and my ID is um134951765 | 129756404

Can someone please get back to me re this email/ticket asap?

It is highly frustrating to put a lot of effort and funds into the champion training tournament to lose out due to connection issues which only existed for the last 20-30 mins of the tournament and then worked again perfectly after it was finished and i need to discuss whether to refund the payments i made to go towards the tournament as i feel the technical issues have screwed me over a bit to be honest and left me out of pocket.

Thanks

Matty

Comments

dthorne04Moderator

Feb 27, 2024, 01:0402/27/24

12/30/20

5990

Hi,

It might take time for support to get back to you on this - if they already haven't. Unfortunately, you're going to have to work with them on this as we can't affect reply timing via the forum.

Hung Femboi

Feb 27, 2024, 01:0602/27/24

05/31/20

Oh so its not just me, the game is legitametly slow... Hmmm

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