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Oct 3, 2019, 12:1510/03/19
08/05/19
3

White Screen Desktop Version

Hej


i just installed the Desktop Version of Raid. I connected with Plarium ID etc. but if i start the game, all i get is a white screen. In the backround i can hear the game music, so i guess it started.

System should definetly be fine


Acer Predator Notebook

16 GB RAM

Win 10 64 Bit etc


I already uninstalled and re- installed the game. Mobile Version is working without any issues.


BR

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Oct 4, 2019, 07:0610/04/19
Oct 20, 2019, 09:40(edited)
01/31/15
457

Alex said:


Hej


i just installed the Desktop Version of Raid. I connected with Plarium ID etc. but if i start the game, all i get is a white screen. In the backround i can hear the game music, so i guess it started.

System should definetly be fine


Acer Predator Notebook

16 GB RAM

Win 10 64 Bit etc


I already uninstalled and re- installed the game. Mobile Version is working without any issues.


BR



Hi Alex! :) 

Have you tried updating your graphics drivers? 

In the mean time I'm asking around for more information internally.



4-10-2019 // 10:41 (+1 UTC)

Hello! 

In case the issue is not resolved after updating your drivers, please open up the 'Plarium Play' folder at the installation's location, then seek and find a file called 'pp_log.txt'. Send this file to the Support Team.

If anything else happens, please let me know!

Oct 5, 2019, 07:0810/05/19
06/19/19
3
i have problem too but i'm Black screen no sound no any motion 
Oct 5, 2019, 10:3710/05/19
01/31/15
457

Unknown_Ranger said:


i have problem too but i'm Black screen no sound no any motion 


Hiya! 

Have you tried the steps I mentioned earlier? :) 

Hopefully they help you too!

Oct 5, 2019, 20:0410/05/19
06/19/19
3

yep , I do everythinf can find but still

v

v

v

v




Oct 6, 2019, 06:2010/06/19
Oct 7, 2019, 08:19(edited)
01/31/15
457

Unknown_Ranger said:


yep , I do everythinf can find but still

v

v

v

v




Hi there! :)

I have asked internally what the cause of this could be and how it can be fixed. 

I'll let you know once I have a response! 



Response: 06-10-2019 (DD-MM-YYYY) // 17:49 (+2 UTC)


Hi Unknown_Ranger! :)

In response to your issue: could you screenshot your DxDiag window?

Please, follow these instructions in case you don't know how:


  1. Click on the Windows button on your keyboard (alternatively, you can press the Ctrl + Esc key combination).
  2. Click in the search box.
  3. Type "dxdiag" and press enter (without quotation marks). 
  4. Then, take a screenshot of the window that appears.

Also, please send the 'pp_log.txt' file to the Support Team so that they can investigate this issue.
You can contact them using this email: [email protected]


Best of luck to you!

Oct 9, 2019, 10:4310/09/19
08/05/19
3

Hej

I checked my drivers and they are all up to date. Also double checked with any other games but there are no issues. I also deleted the pp. file but it did not work

Still the white screen but with ingame sound. 

And i also double ckecked with my mobile. And if i am logged in in the mobile version and i open the desktop one i am getting logged out in the mobile version. So game is running but without any graphics




Ichezis said:


Alex said:


Hej


i just installed the Desktop Version of Raid. I connected with Plarium ID etc. but if i start the game, all i get is a white screen. In the backround i can hear the game music, so i guess it started.

System should definetly be fine


Acer Predator Notebook

16 GB RAM

Win 10 64 Bit etc


I already uninstalled and re- installed the game. Mobile Version is working without any issues.


BR



Hi Alex! :) 

Have you tried updating your graphics drivers? 

In the mean time I'm asking around for more information internally.



4-10-2019 // 10:41 (+1 UTC)

Hello! 

In case the issue is not resolved after updating your drivers, please open up the 'Plarium Play' folder at the installation's location, then seek and find a file called 'pp_log.txt'. Delete that file, restart the Plarium Play launcher and try opening the game again.

The result would be a new 'pp_log.txt' which should resolve the issue!

If anything else happens, please let me know!

Oct 14, 2019, 12:2310/14/19
Oct 15, 2019, 07:46(edited)
01/31/15
457

Alex said:


Hej

I checked my drivers and they are all up to date. Also double checked with any other games but there are no issues. I also deleted the pp. file but it did not work

Still the white screen but with ingame sound. 

And i also double ckecked with my mobile. And if i am logged in in the mobile version and i open the desktop one i am getting logged out in the mobile version. So game is running but without any graphics



Hi Alex!


I am sorry for being so late there!

Hmm that is odd... I will ask the Support Team again and come back to you once I have an answer! 



4-10-2019 // 10:41 (+2 UTC) 

Heya! 

Seems I made a little mistake, apologies! 

Could you send your 'pp_log.txt' to [email protected]

They'll need it to identify the issue. Let me know when you've sent the file. :)

Oct 19, 2019, 15:2210/19/19
08/05/19
3

Hej


just sent the mail


BR


Alex
Oct 20, 2019, 09:3710/20/19
Oct 20, 2019, 09:39(edited)
01/31/15
457

Alex said:


Hej


just sent the mail


BR


Alex


Hi there! 

Thank you, I will inform a Support agent to check it for you.  

All I'd need is your player ID. Could you give this to me?


I will edit this message once I have received a response.

Oct 21, 2019, 05:5110/21/19
03/30/19
1
Hi, Mac user also having the same white screen issue.  It played fine a couple of times, then went white.  Re-installed but same result.  
Mar 8, 2020, 07:2503/08/20
10/14/19
2
Any resolution to this. having this problem now.
Mar 8, 2020, 12:0203/08/20
02/15/19
2725

rckleisley said:


Any resolution to this. having this problem now.

Hi

Try to run on windows Vista compatibility mode. 
Jun 5, 2020, 23:2206/05/20
Jun 5, 2020, 23:23(edited)
06/03/20
1

Ichezis said:


Alex said:


Hej


i just installed the Desktop Version of Raid. I connected with Plarium ID etc. but if i start the game, all i get is a white screen. In the backround i can hear the game music, so i guess it started.

System should definetly be fine


Acer Predator Notebook

16 GB RAM

Win 10 64 Bit etc


I already uninstalled and re- installed the game. Mobile Version is working without any issues.


BR



Hi Alex! :) 

Have you tried updating your graphics drivers? 

In the mean time I'm asking around for more information internally.



4-10-2019 // 10:41 (+1 UTC)

Hello! 

In case the issue is not resolved after updating your drivers, please open up the 'Plarium Play' folder at the installation's location, then seek and find a file called 'pp_log.txt'. Send this file to the Support Team.

If anything else happens, please let me know!

I have same issue need help with it i dont know game id so cant send in ticket for support


Jun 8, 2020, 04:0106/08/20
Jun 8, 2020, 04:01(edited)
02/15/19
2725

Fortha said:


Ichezis said:


Alex said:


Hej


i just installed the Desktop Version of Raid. I connected with Plarium ID etc. but if i start the game, all i get is a white screen. In the backround i can hear the game music, so i guess it started.

System should definetly be fine


Acer Predator Notebook

16 GB RAM

Win 10 64 Bit etc


I already uninstalled and re- installed the game. Mobile Version is working without any issues.


BR



Hi Alex! :) 

Have you tried updating your graphics drivers? 

In the mean time I'm asking around for more information internally.



4-10-2019 // 10:41 (+1 UTC)

Hello! 

In case the issue is not resolved after updating your drivers, please open up the 'Plarium Play' folder at the installation's location, then seek and find a file called 'pp_log.txt'. Send this file to the Support Team.

If anything else happens, please let me know!

I have same issue need help with it i dont know game id so cant send in ticket for support


Hi

The windows vista mode doesnt work?


Jul 30, 2020, 17:5607/30/20
07/30/20
1

same issue here. White screen, can hear the game playing based on the sound.

I also discovered the game would work if you adjust the window size smaller and squarish. There is a sweet spot that you have to hit.

updated driver GTX1050.

Oct 16, 2021, 17:4510/16/21
04/12/21
1

I figured out the issue (for me at least). If you go to your task manager > Details tab> scroll down to PlariumPlayClientService.exe > close that out and then startup plarium play again it worked for me and removed the white screen issue I was having. Hope this helps