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Froze during summoning from portal lost my shard and recived no champion upon reboot

Froze during summoning from portal lost my shard and recived no champion upon reboot

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Sep 27, 2019, 22:0709/27/19
0

Froze during summoning from portal lost my shard and recived no champion upon reboot

Game froze during summoning upon reload.of.game I lost a shard and didnt get my champion 
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831
Comments
9
Comments
Sep 28, 2019, 15:3509/28/19
46
Yes, this happened to me on my first Void Shard. Plarium didn't care much either.
Sep 29, 2019, 00:4809/29/19
07/19/19
2
Day 72 login bonus Void shard. Upon summoning the champion the loading screen froze in place.  I then closed the app and opened it up. Shard was gone and no new champion in my selection system.
OpheliaA1Moderator
Oct 2, 2019, 10:2510/02/19
03/11/19
365

hi, when did you pull the shard?


which shard type was it. let me know if you still have this issue, if so send me your in game id and details about the issue (shard type, when you pulled it)
Nov 25, 2019, 20:3211/25/19
46

I can only say that it was my first Void, probably around August 10.

As mentioned before, a Void Shard. 

No, I have several other issues but not this one.
Jan 31, 2020, 17:3301/31/20
Jan 31, 2020, 18:09(edited)
09/11/19
2

This happen to me the other day as well. With a ancient shard I opened a ticket as well right after. Was two days ago. 

um20998149 | 20672582

Jan 31, 2020, 19:4101/31/20
02/15/19
2725

Hi

Did you checked your champs? 

Feb 14, 2020, 13:1702/14/20
Feb 15, 2020, 04:20(edited)
05/12/19
1

On 14 February, 2020, 11PM UTC.

when I summoned sacred shard, server error was happened and I pushed the RETRY button but the error was not recovered.

I restarted the game and found I lost two sacred shards with no champions.

this is my ID: um1246101 | 1221658


could you give me back the shards?
May 2, 2020, 06:2205/02/20
03/21/20
1
I had the same thing. Day 42 void shard. My id is 2591723767604673
May 7, 2020, 08:0405/07/20
02/15/19
2725

Direwolf1102 said:


I had the same thing. Day 42 void shard. My id is 2591723767604673

Hi

Pls contact with support in game.

Thank you