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Verizon users unable to play

Verizon users unable to play

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Sep 10, 2019, 17:1909/10/19
07/24/19
97

Verizon users unable to play

So there is some issue with Verizon users right now after their last update that makes play impossible. Just wanted to put it out there we arent really a small group and would like to know what it's looking for getting the issue resolved. Please leave a comment to help stress the importance 
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1k
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19
Comments
Sep 10, 2019, 17:2609/10/19
06/16/19
4

Seconded.


I like this game, and I would like to continue playing it.
Sep 10, 2019, 17:2709/10/19
1
Just wanted to say it is not only Verizon users with issues now. I'm with Metro/Tmobile and I can not connect either. 
Sep 10, 2019, 17:2909/10/19
11313
I am also having the same problem.
Sep 10, 2019, 17:4509/10/19
1
Was able to open it up this morning 10/10/19 around 7:30 AM pacific time but cannot login currently. Extremely frustrating hopefully they resolve it soon. 
Sep 10, 2019, 18:1109/10/19
1
I to can not get on.  This is very frustrating.  I wish when this happened they would give us some info so we know what’s going on and about how long it will take to fix it.
Sep 10, 2019, 19:5509/10/19
2
Same issue here - have Verizon and can't get connected.  Rebooted ipad, deleted game and reinstalled.  Validated internet connectivity - still no luck.
Sep 10, 2019, 20:1209/10/19
04/14/19
3
This apparently is not just limited to the US...
Sep 10, 2019, 20:2509/10/19
Sep 10, 2019, 20:25(edited)
2
Okay - strange.  Having connection issues all day on Verizon.  Just connected my VPN and I can connect.  Turn VPN off, won't work, VPN back on  - works.
Sep 11, 2019, 00:5309/11/19
1
Verizon,  Samsung Galaxy S10+, haven't been able to log in since about 7:00AM. 
Sep 11, 2019, 02:2009/11/19
04/27/19
4
Is this issue being worked on and is there an ETA on when you will resolve the authentication issues you are having server side? I very much would like some input from someone on the matter at hand. Thank You
Sep 11, 2019, 03:5709/11/19
07/24/19
1
What is being done about this
Sep 11, 2019, 10:1709/11/19
05/13/19
3
If this isn’t fixed today I will be taking my big wallet and moving on to another game. Spent over $1000 on the game and they can’t even fix the game for mobile players. It’s been over a day already and they just put the blame on Verizon. No responsibility taken as I’ve contacted the support team multiple times with not even a single human response. 
Sep 11, 2019, 10:1909/11/19
05/13/19
3
Doubting we will even get a response
Sep 11, 2019, 12:1909/11/19
07/24/19
97
My mistake they did put a comment out saying it was out of their control and that they are "monitoring it" 
Sep 11, 2019, 13:1409/11/19
06/21/19
1
Same issue can not work on Verizon 4G but works if i connect to wifi.  I assume this is monitored by Plarium and they will respond?  i know i have written several support tickets in the past and have never gotten answer.  I spend money on this game to not play?
Sep 11, 2019, 13:4909/11/19
08/17/19
1
I have Verizon also, and can't play using my network data or wifi.  Skeptical that this is Verizon's issue, as I was just fine until I downloaded the newest update for the game.  Now, the game is having trouble authenticating, and kicks out.  Uninstalled and reinstalled the game, but nothing changed.  Please fix.  Facebook harass me with your ads, so I downloaded it to see what it was about. Ended up loving the game, but if I can play it, what's the point of keeping it on my phone?
Sep 11, 2019, 13:5809/11/19
3
I have Verizon and can’t log on!! What going to happen if this problem is not fixed in ten days and I lose my clan because I couldn’t log on. I am clan leader!!
Sep 11, 2019, 21:2409/11/19
04/27/19
4
It appears to be fixed now..Thank you Plarium.
Sep 13, 2024, 00:2009/13/24
12/11/22
1

Not fixed for me. I can play it on my Verizon mobile, but not my Verizon home internet...what's up. Only started after the patch