Okay, last response for a bit. here's what I was pointed to for you:
PLARIUM PLAY BASIC TROUBLESHOOTING
Basic things to try:
1. Turn off PP from tray
2. delete the folder StandAloneApps from C:\Users\user_name\AppData\Local\PlariumPlay\StandAloneApps
3. delete the file gamestorage.gsfn from C:\Users\user_name\AppData\Local\PlariumPlay
4. launch PP again and reinstall the game
More steps to try:
If you're having issues with game not running correctly (crashes/freezes/unable to launch the application) when using the PC version, try some of the following troubleshooting:
- Go to Settings > System preferences > and select Reset Cache
- Uninstall the Plarium Play application, manually delete the remaining folders if they exist, then restart the PC and re-install
Folders to delete:
C:\Users\user\AppData\Local\Plarium
and
C:\Users\user\AppData\LocalLow\Plarium
- Look into your Running Processes in the Task Manager and see if there are any duplicate processes of Plarium Play running. If they are, kill all of them and try to re-launch the application
- Make sure you have the following version of Visual C++ installed: https://aka.ms/vs/16/release/vc_redist.x64.exe- Make sure your graphics drivers are up to date by checking at the official website of your graphics card manufacturer
- Switch from Unlimited FPS to 30/60FPS
If you're still having an issue:
Please grab the log files you can find here BEFORE RESTARTING as this will nullify the log:
PlariumPlay\StandAloneApps\raid\log.txt
and submit a support ticket with those logs.
Also it was suggested you make sure there's no virus protection software on the new PC that is blocking the install somewhere in the background.
