Didn't get heroes after using 10 blue crystals

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Didn't get heroes after using 10 blue crystals

madfan_2010

Jul 27, 2019, 09:5507/27/19

04/21/19

Didn't get heroes after using 10 blue crystals

Hello. I submitted several times in technical support this problem, then I was advised to submit it here. I used 10 blue crystal to summon 10 new heroes, but at that moment game got freezed. I waited for 10 minutes and restarted my game, and then I found out that I didn't receive new heroes and 10 blue crystals disappeared. It was more then 1 month ago. Thanks for your help in advance.

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