Jul 16, 2019, 08:2707/16/19
07/04/19
0
Can not enter the game
After yesterday update, I can’t go in the game, what should I do?????
Can not enter the game
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Jul 16, 2019, 08:3907/16/19
02/15/19
2725
Hi Everyone!
Could you send me to the following information from this freezes/black screen/loading issue ? I will forward to this for investigate.
1. Screenshot
2. Model of the device
3. Type of i-net connection
4. Any additional info that might be useful
5. ID
Thanks
Jul 16, 2019, 08:4307/16/19
05/26/19
3
It goes straight to black screen. iPhone 8 Plus
Jul 16, 2019, 08:4407/16/19
05/26/19
3
Sezzy said:
Hi Everyone!
Could you send me to the following information from this freezes/black screen/loading issue ? I will forward to this for investigate.
1. Screenshot
2. Model of the device
3. Type of i-net connection
4. Any additional info that might be useful
5. ID
Thanks
Jul 16, 2019, 08:4907/16/19
Jul 16, 2019, 08:50(edited)
05/26/19
3
It goes straight to black screen. iPhone 8 Plus. Full LTE service
Jul 16, 2019, 15:3507/16/19
03/13/19
4
Same issue, iPhone XS.
Jul 16, 2019, 15:4107/16/19
05/25/19
1
Same iPhone XR
Jul 16, 2019, 15:5107/16/19
03/28/19
3
black screen, Iphone XS on LTE
Jul 16, 2019, 16:3607/16/19
Jul 16, 2019, 16:37(edited)
07/15/19
8
Sezzy said:
Hi Everyone!
Could you send me to the following information from this freezes/black screen/loading issue ? I will forward to this for investigate.
1. Screenshot
2. Model of the device
3. Type of i-net connection
4. Any additional info that might be useful
5. ID
Thanks
Hey Sezzy,
I will save you a lot of time with this data gathering, which isn't necessary.
1) screenshot of a black screen ... ;)
2) Most if not all Iphones (no confirmation of ipad users or android users).
3) This is a device issue and not a connection issue. Wi-fi or direct mobile connection doesn't have any change to the result. Even connecting to a different wifi will provide the same result.
4) restarting the device doesn't work / uninstalling and reinstall the software doesn't work / some workarounds with airplane mode has worked for a small number, but not everyone.
5) User ID unfortunately won't help in these cases of applying a hotfix, unless people are being directly compensated (which isn't needed).
Also I'm not sure if providing the players user ID (from their game client, would be a violation of GDPR), so you may want to double check that one :)
Sorry for playing the devil's advocate, but someone has too.
Jul 16, 2019, 16:4907/16/19
07/16/19
1
I'm at work, so no wifi (well not for mobile devices). I had no issues this morning at home on my wifi. Reading a few other threads.. it appears that it might be cellular related.
If I disable cellular and run the game, I get the splash screen with the option to "re-login" or "support", when I enable the wifi, it immediately goes to the black screen for a second and then crashes.
Jul 16, 2019, 16:5507/16/19
03/17/19
5
I have the same problem. iPhone 8 Plus. Latest iOS. It doesn’t work regardless of WiFi or 5g cell network. I uninstalled and restarles and it worked a bit the. After a few hours the problem came back.
Jul 16, 2019, 16:5807/16/19
03/17/19
5
The screen is black nothing on it. So no point capturing. However I can maybe provide a video. Once i figures out how to send it to you guys.
Jul 16, 2019, 17:0207/16/19
03/17/19
5
Sezzy I have the video. How do I send it to you?
Jul 16, 2019, 17:1907/16/19
03/17/19
5
Sezzy here’s the video to the load problem. https://youtu.be/UMSqROQpo18
Jul 18, 2019, 12:5407/18/19
Jul 18, 2019, 12:57(edited)
06/19/19
2
iPhone 6S.
Black screen after start and back to iOS
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I have this same problem. After update game don't work on LTE mode. I can playing only when I have access a Wifi. Any solution? It's important bcous every day a go to work by bus and playing (and now no /:) Raid. Thx.
Jul 18, 2019, 17:4807/18/19
03/17/19
5
No one from Plarium is watching this thread. I need to figure out a way to log a problem ticket with them.
Jul 19, 2019, 06:1507/19/19
02/15/19
2725
Hi
Are you tried the new patch on your apple device?Aug 9, 2019, 18:2208/09/19
06/06/19
2
Sezzy said:
Hi Everyone!
Could you send me to the following information from this freezes/black screen/loading issue ? I will forward to this for investigate.
1. Screenshot
2. Model of the device
3. Type of i-net connection
4. Any additional info that might be useful
5. ID
Thanks
Aug 14, 2019, 04:3208/14/19
03/14/19
3
I have not been able to connect to the game in over 2 days now. I just reached lvl 60 and am a clan leader of a full clan. I was in the process of completion of the newest fusion legendary. Completed the campaign on Brutal and farming it. Spent lots of money in the game not to mention countless hours.
Like I said I have not been able to connect to the game for over 2 days and have sent requests to tech support along with posting on the facebook page and emailing to tech support with no response.
I am greatly disappointed in not being able to come up with a solution so I am able to get back in game in a timely manner.
Spending my time and money on this game I would like to know how I am going to be reimbursed? Is it plarium's intention to just take the money and run? Does plarium even care about it's customers? As of right now to me it seems like the answer is NO! 😠
