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Item loss due to server issues

Item loss due to server issues

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May 13, 2019, 06:2605/13/19
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Item loss due to server issues

While using a blue shard, one of the very few i have recieved since ive started playing. The game froze up and had to be restarted upon restart the shard was used up and no summons was recieved, this is not the first time it has happened. Is this a common issue? If im to be spending real money on this game i would hate to keep losing my assets because of crashes.
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