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error payment reload

tchepkowsky.gilles

Mar 30, 2019, 13:5803/30/19

03/28/19

error payment reload

Hello! I don't know if i have to post here or to bug report so i do both.

Device: Huawei Honor 7A AUM-L29

OS: Android 8.0.0

Step 1: I log in the game

Step 2: I have a error payment but i didn't buy anything and i'm not buying anything because i just log in

Step 3: I must reload the game

Step 1: I log in the game

Step 2: I play dungeon, arena, campaign or boss clan

Step 3: I have a error payment but i didn't buy anything and i'm not buying anything

Step 4: I must reload the game and lose arena points or energy or key

This error pop up a lot of time, i can reload the game 10 times in 3 min...

I already sent a ticket to support and they write me to go to the forum

thank for your time and have a good day

Comments

dickmaestro

Apr 2, 2019, 13:4604/02/19

04/02/19

Device: Huawei Y7 2018

Android: 8.0.0

I get the same error seemingly at random. It doesn't matter what I do or where I am this error message just pops up and you can only restart the app or contact the support which isn't helpful at all.

Please fix this bug asap. The game is unplayable.

Sezzy

Apr 2, 2019, 19:3704/02/19

02/15/19

2725

Hi Everyone!

Please raise ticket to our in game support too. They will help you to investigate the happenings.

dickmaestro

Apr 4, 2019, 08:0104/04/19

04/02/19

Hey Sezzy,

I already created 2 tickets to the ingame support. But it's useless, they are not helping in anyway. You are only told to go to the forums and ask there for help.

Should I switch to another language in game, maybe the english support will be more useful than the german one?

Is it possible that this error is device dependent? Both of us use a Huawei Phone.

Sezzy

Apr 4, 2019, 10:1104/04/19

02/15/19

2725

Hi Everyone!

The devs are workn on fix this issue. Please be patient and try to use another device or emulator like bluestacks. Until this issue not fixed.

rain2.eggleton

Jun 7, 2019, 16:2006/07/19

05/24/19

I've been getting this issue for so long and still nothing has been going on, is anything being done to fix this?

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I don't know if i have to post here or to bug report so i do both.<br></span><span style=\"color: inherit;\"><br></span></p><p><span style=\"color: inherit;\">Device: Huawei Honor 7A AUM-L29</span><br></p><p>OS: Android 8.0.0</p><br><p>Step 1: I log in the game</p><p>Step 2: I have a error payment but i didn't buy anything and i'm not buying anything because i just log in</p><p>Step 3: I must reload the game</p><br><p>Step 1: I log in the game\r</p><p>Step 2: I play dungeon, arena, campaign or boss clan </p><p>Step 3: I have a error payment but i didn't buy anything and i'm not buying anything</p><p>Step 4: I must reload the game and lose arena points or energy or key</p><br><p>This error pop up a lot of time, i can reload the game 10 times in 3 min...</p>I already sent a ticket to support and they write me to go to the forum<br><br><img src=\"//cnt-forum.plarium.com/file.bmp?g=2ae038e6-2b45-4129-b979-362852d915e0\"><br><br>thank for your time and have a good day","createdDate":"1553954280000","folderId":"683","id":"125404","authorId":"8178412","authorRegistered":"1553794828623","authorName":"tchepkowsky.gilles","authorBanId":""},"images":{"authorAvatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/throne-web/avatars/9.jpg"}},"template_options":{"isLiked":"false","subscribeId":"","isSubscribed":"false","viewsCount":"1481","commentsCount":"5","likesCount":"1","authorCommentsCount":"0","isHidden":"false","isClosed":"false","pinnedStatus":"false"},"repeaters":{"achievements":[]},"components":{}}},{"name":"wComments","type":"wComments","model":{"links":{"baseUrl":"/en/raid-shadow-legends/683_loading-issues/125404_error-payment-reload/"},"strings":{"userIdText":"Forum ID:","userRegisteredText":"Joined:","userCommentsCountText":"Comments:","buttonReply":"Reply","buttonQuote":"Quote","buttonExpandOriginal":"Show quote thread","buttonCollapseOriginal":"Hide quote thread","title":"Comments","edited":"(edited)"},"images":{},"template_options":{"compositeId":"50-1","currentPage":"1","lastPage":"1"},"repeaters":{"commentList":[{"links":{"authorUrl":"/en/profile/8204356/","commentUrl":"/en/comment/topic_592951/"},"strings":{"userRole":"","userId":"8204356","contentDraftJs":"","contentHtml":"<p>Device: Huawei Y7 2018</p><p>Android: 8.0.0</p><br><br><p>I get the same error seemingly at random. It doesn't matter what I do or where I am this error message just pops up and you can only restart the app or contact the support which isn't helpful at all.</p><p>Please fix this bug asap. The game is unplayable.<br></p><br><br>","userRegistered":"1554211896210","userCommentsCount":"2","userName":"dickmaestro","createdDate":"1554212768453","editedDate":"0","id":"592951","entityId":"125404","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/totaldomination/avatars/12.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"592951","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/7197484/","commentUrl":"/en/comment/topic_593024/"},"strings":{"userRole":"","userId":"7197484","contentDraftJs":"","contentHtml":"<p>Hi Everyone!</p><p><br></p><p>Please raise ticket to our in game support too. They will help you to investigate the happenings. </p>","userRegistered":"1550208367437","userCommentsCount":"2725","userName":"Sezzy","createdDate":"1554233866923","editedDate":"0","id":"593024","entityId":"125404","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/vikings-war-of-clans/avatars/1.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"593024","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/8204356/","commentUrl":"/en/comment/topic_593446/"},"strings":{"userRole":"","userId":"8204356","contentDraftJs":"","contentHtml":"<p>Hey Sezzy,</p><br><p>I already created 2 tickets to the ingame support. But it's useless, they are not helping in anyway. 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I don't know if i have to post here or to bug report so i do both.<br></span><span style=\"color: inherit;\"><br></span></p><p><span style=\"color: inherit;\">Device: Huawei Honor 7A AUM-L29</span><br></p><p>OS: Android 8.0.0</p><br><p>Step 1: I log in the game</p><p>Step 2: I have a error payment but i didn't buy anything and i'm not buying anything because i just log in</p><p>Step 3: I must reload the game</p><br><p>Step 1: I log in the game\r</p><p>Step 2: I play dungeon, arena, campaign or boss clan </p><p>Step 3: I have a error payment but i didn't buy anything and i'm not buying anything</p><p>Step 4: I must reload the game and lose arena points or energy or key</p><br><p>This error pop up a lot of time, i can reload the game 10 times in 3 min...</p>I already sent a ticket to support and they write me to go to the forum<br><br><img src=\"//cnt-forum.plarium.com/file.bmp?g=2ae038e6-2b45-4129-b979-362852d915e0\"><br><br>thank for your time and have a good day","createdDate":"1553954280000","folderId":"683","id":"125404","authorId":"8178412","authorRegistered":"1553794828623","authorName":"tchepkowsky.gilles","authorBanId":""},"images":{"authorAvatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/throne-web/avatars/9.jpg"}},"template_options":{"isLiked":"false","subscribeId":"","isSubscribed":"false","viewsCount":"1481","commentsCount":"5","likesCount":"1","authorCommentsCount":"0","isHidden":"false","isClosed":"false","pinnedStatus":"false"},"repeaters":{"achievements":[]},"components":{}}},{"name":"wComments","type":"wComments","model":{"links":{"baseUrl":"/en/raid-shadow-legends/683_loading-issues/125404_error-payment-reload/"},"strings":{"userIdText":"Forum ID:","userRegisteredText":"Joined:","userCommentsCountText":"Comments:","buttonReply":"Reply","buttonQuote":"Quote","buttonExpandOriginal":"Show quote thread","buttonCollapseOriginal":"Hide quote thread","title":"Comments","edited":"(edited)"},"images":{},"template_options":{"compositeId":"50-1","currentPage":"1","lastPage":"1"},"repeaters":{"commentList":[{"links":{"authorUrl":"/en/profile/8204356/","commentUrl":"/en/comment/topic_592951/"},"strings":{"userRole":"","userId":"8204356","contentDraftJs":"","contentHtml":"<p>Device: Huawei Y7 2018</p><p>Android: 8.0.0</p><br><br><p>I get the same error seemingly at random. It doesn't matter what I do or where I am this error message just pops up and you can only restart the app or contact the support which isn't helpful at all.</p><p>Please fix this bug asap. The game is unplayable.<br></p><br><br>","userRegistered":"1554211896210","userCommentsCount":"2","userName":"dickmaestro","createdDate":"1554212768453","editedDate":"0","id":"592951","entityId":"125404","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/totaldomination/avatars/12.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"592951","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/7197484/","commentUrl":"/en/comment/topic_593024/"},"strings":{"userRole":"","userId":"7197484","contentDraftJs":"","contentHtml":"<p>Hi Everyone!</p><p><br></p><p>Please raise ticket to our in game support too. They will help you to investigate the happenings. </p>","userRegistered":"1550208367437","userCommentsCount":"2725","userName":"Sezzy","createdDate":"1554233866923","editedDate":"0","id":"593024","entityId":"125404","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/vikings-war-of-clans/avatars/1.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"593024","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/8204356/","commentUrl":"/en/comment/topic_593446/"},"strings":{"userRole":"","userId":"8204356","contentDraftJs":"","contentHtml":"<p>Hey Sezzy,</p><br><p>I already created 2 tickets to the ingame support. But it's useless, they are not helping in anyway. You are only told to go to the forums and ask there for help. <br></p><p>Should I switch to another language in game, maybe the english support will be more useful than the german one?<br></p><br><br><p>Is it possible that this error is device dependent? Both of us use a Huawei Phone.</p>","userRegistered":"1554211896210","userCommentsCount":"2","userName":"dickmaestro","createdDate":"1554364911037","editedDate":"0","id":"593446","entityId":"125404","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/totaldomination/avatars/12.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"593446","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/7197484/","commentUrl":"/en/comment/topic_593483/"},"strings":{"userRole":"","userId":"7197484","contentDraftJs":"","contentHtml":"<p>Hi Everyone!</p><p><br></p><p>The devs are workn on fix this issue. Please be patient and try to use another device or emulator like bluestacks. Until this issue not fixed.<br></p>","userRegistered":"1550208367437","userCommentsCount":"2725","userName":"Sezzy","createdDate":"1554372663687","editedDate":"0","id":"593483","entityId":"125404","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/vikings-war-of-clans/avatars/1.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"593483","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/8375453/","commentUrl":"/en/comment/topic_616239/"},"strings":{"userRole":"","userId":"8375453","contentDraftJs":"","contentHtml":"I've been getting this issue for so long and still nothing has been going on, is anything being done to fix this? ","userRegistered":"1558707362807","userCommentsCount":"1","userName":"rain2.eggleton","createdDate":"1559924413957","editedDate":"0","id":"616239","entityId":"125404","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/sparta/avatars/16.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"616239","isDeleted":"false"},"repeaters":{}}]},"components":{}}},{"name":"wEditor","type":"wEditor","model":{"links":{},"strings":{"title":"Add title","shortText":"Add summary","buttonSave":"Post","buttonCancel":"Cancel","buttonComment":"Comment","timerTitle":"Set Post Date and Time","timerPlaceholder":"Schedule Post","buttonPreview":"Preview","timeUTC":"This post will go live using UTC [+0.00]","maxLength":"50000","errorTitleMinLength":"Min: 2 characters","errorTitleSearchMinLength":"Min: 3 characters","errorTitleMaxLength":"Max: 100 characters","errorShortTextMinLength":"Min: 2 characters","errorShortTextMaxLength":"Max: 350 characters","errorAltUploadMinImageLength":"Min: 2 characters","errorAltUploadMaxImageLength":"Max: 150 characters","errorSignatureMaxLength":"Max: 360 characters","errorCountryMaxLength":"Max: 256 characters","errorClanMaxLength":"Max: 20 characters","errorPreviewRequired":"Image required","errorMaxLength":"Max length: 50 000 characters. 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