Game crashes. Resources lost

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Game crashes. Resources lost

Mar 26, 2019, 09:5903/26/19

02/23/19

Game crashes. Resources lost

I I tried to send a in game support ticket and it says all fields need to be filled out. I filled out all the fields. Game keeps crashing alot and I'm losing resources. It crashes in battle and I dont receive any awards and it takes my resources. I would like to be compensated in some form.

Thanks,

Jason

Comments

darrellbones

Mar 27, 2019, 10:2103/27/19

02/28/19

I have also opened a ticket as well. Game crashes almost every battle now. I have lost 3 clan keys, 100s of Energy, and dungeon rewards. I have a Samsung note 8.

I have cleared caches and reinstalled the game.

IGN - Devilbinu

I have spent over $200 on your game and I have only been playing for a limited amount of time. Suppose to get my 5 week reward after reset.

I would also like to be compensated.

Please fix this issue. Thanks

darrellbones

Mar 28, 2019, 04:3403/28/19

02/28/19

Still nothing. No support for this game. DON'T SPEND YOUR MONEY

darkcloud0300

Apr 3, 2019, 16:0304/03/19

Apr 3, 2019, 16:04(edited)

03/11/19

So, I don't know if you both are still looking at this thread but i was experiencing the same exact problem.

After losing 1 clan boss key, and about 200 energy since it started. I finally think I figured out the issue.

I swapped my in-game settings to a 60 FPS limit, and reduced the graphics down to the lowest setting.

The game was not choppy, so I didn't even think to try this originally, but the game now runs smoothly for me, and the crashing has gone from every other dungeon, to non-existent so far.

Maybe give that a try? The overall drop in quality is barely noticeable all things considered, and it runs much smoother.

Deleted

Apr 5, 2019, 17:4704/05/19

Having the same issue, everything set to the lowest settings and every other run crashing. Put in multiple tickets and still no word. Getting to the point where deleting the game is going to be the best option

Deleted

Apr 15, 2019, 11:3504/15/19

Me too the same probleme

Sezzy

Apr 16, 2019, 04:3204/16/19

02/15/19

2725

Saiko Bellie said:

Me too the same probleme

Hi!

Could you take a screenshot from your error screen?

ladyrowaan

Apr 16, 2019, 14:0304/16/19

03/15/19

I'm having a similar problem but The game crashes when I try to load it. It' directly seconds after an update. Help!

Thanks.

Sezzy

Apr 17, 2019, 04:3904/17/19

02/15/19

2725

ladyrowaan said:

I'm having a similar problem but The game crashes when I try to load it. It' directly seconds after an update. Help!
Thanks.

Hi!

Could you send us screenshot or video from error?

Mr5nake

May 13, 2019, 07:0805/13/19

04/20/19

Ive had the lost clan key and probably energy to, that hadn't a couple of days ago. Its OK saying take a screen shot but sorry for me when that happened you would of obtained zero information. It came up with the blue rotating sign for loading then it popped up with retry or login again after hitting retry a few times I done the login it that failed. I had to stop the game process and restart the game again and it loaded and when I went back to the clan boss my key had gone. I've had this problem since your latest main patch but never realised it was taking stuff ie energy or keys if I was doing a dungeon. Does the game create logs when it can login if so gladly send you one of them.

kenny.black87

Jul 15, 2019, 14:4907/15/19

07/15/19

Game was running fine, then after this latest update, game won’t launch at all, just a black screen for 2 seconds then back to the phones home screen. Plenty of memory and storage space, i phone 6s. Any ideas?

opiate13

Jul 15, 2019, 16:1507/15/19

04/21/19

My game crashes immediately. Can’t even log on. Any idea when this will be fixed?

gladjag

Jan 19, 2020, 16:3601/19/20

Jan 19, 2020, 16:37(edited)

11/29/19

This issues is still happening as of today. I have also invested 200$ + in game pretty frustrating loosing keys, energy and boss loot due to crashes

gyasi.raphael

Jan 20, 2020, 05:1601/20/20

06/04/19

I lose about 6 or 7 keys a week due to crashing. As soon as the boss screen loads the game freezes. I've opened tickets and gotten an automated response that doesn't even try to address the issue. The one thing the automated response is clear about is that plarium doesn't reimburse on a case by case basis. Funny that. Offering no help with a further promise to not help. Maybe "Support" doesn't mean what I thought it meant.

Harbby

May 19, 2022, 03:3105/19/22

01/04/20

1698

Closed

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Game crashes almost every battle now. I have lost 3 clan keys, 100s of Energy, and dungeon rewards. I have a Samsung note 8.</p><p>I have cleared caches and reinstalled the game. </p><p>IGN - Devilbinu</p><p>I have spent over $200 on your game and I have only been playing for a limited amount of time. Suppose to get my 5 week reward after reset. </p><p>I would also like to be compensated. </p><p>Please fix this issue. 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DON'T SPEND YOUR MONEY</p><br>","userRegistered":"1551370596523","userCommentsCount":"2","userName":"darrellbones","createdDate":"1553747659330","editedDate":"0","id":"591469","entityId":"124993","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/raid-desktop/avatars/08.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"591469","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/7995186/","commentUrl":"/en/comment/topic_593255/"},"strings":{"userRole":"","userId":"7995186","contentDraftJs":"","contentHtml":"<p>So, I don't know if you both are still looking at this thread but i was experiencing the same exact problem. </p><br><p>After losing 1 clan boss key, and about 200 energy since it started. I finally think I figured out the issue.</p><br><p>I swapped my in-game settings to a 60 FPS limit, and reduced the graphics down to the lowest setting. </p><br><p>The game was not choppy, so I didn't even think to try this originally, but the game now runs smoothly for me, and the crashing has gone from every other dungeon, to non-existent so far.</p><br>Maybe give that a try? The overall drop in quality is barely noticeable all things considered, and it runs much smoother.","userRegistered":"1552279178360","userCommentsCount":"31","userName":"darkcloud0300","createdDate":"1554307417863","editedDate":"1554307446603","id":"593255","entityId":"124993","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/raid-shadow-legends/avatars/1510.jpg"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"593255","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/8121512/","commentUrl":"/en/comment/topic_593895/"},"strings":{"userRole":"","userId":"8121512","contentDraftJs":"","contentHtml":"Having the same issue, everything set to the lowest settings and every other run crashing.  Put in multiple tickets and still no word.  Getting to the point where deleting the game is going to be the best option","userRegistered":"","userCommentsCount":"1","userName":"Deleted","createdDate":"1554486465870","editedDate":"0","id":"593895","entityId":"124993","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"593895","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/7884280/","commentUrl":"/en/comment/topic_596360/"},"strings":{"userRole":"","userId":"7884280","contentDraftJs":"","contentHtml":"Me too the same probleme","userRegistered":"","userCommentsCount":"1","userName":"Deleted","createdDate":"1555328155720","editedDate":"0","id":"596360","entityId":"124993","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"596360","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/7197484/","commentUrl":"/en/comment/topic_596518/"},"strings":{"userRole":"","userId":"7197484","contentDraftJs":"","contentHtml":"<p>Saiko Bellie said:</p><br><blockquote>Me too the same probleme</blockquote><p>Hi!</p>Could you take a screenshot from your error screen?<br>","userRegistered":"1550208367437","userCommentsCount":"2725","userName":"Sezzy","createdDate":"1555389122873","editedDate":"0","id":"596518","entityId":"124993","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/vikings-war-of-clans/avatars/1.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"596518","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/8046283/","commentUrl":"/en/comment/topic_596655/"},"strings":{"userRole":"","userId":"8046283","contentDraftJs":"","contentHtml":"<p>I'm having a similar problem but The game crashes when I try to load it. It' directly seconds after an update. Help!</p><p>Thanks.</p><br>","userRegistered":"1552661433090","userCommentsCount":"1","userName":"ladyrowaan","createdDate":"1555423383327","editedDate":"0","id":"596655","entityId":"124993","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/stormfall/avatars/11.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"596655","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/7197484/","commentUrl":"/en/comment/topic_596820/"},"strings":{"userRole":"","userId":"7197484","contentDraftJs":"","contentHtml":"<p>ladyrowaan said:</p><br><blockquote><p>I'm having a similar problem but The game crashes when I try to load it. It' directly seconds after an update. Help!</p><p>Thanks.</p><br></blockquote><p>Hi!</p>Could you send us screenshot or video from error?<br>","userRegistered":"1550208367437","userCommentsCount":"2725","userName":"Sezzy","createdDate":"1555475999183","editedDate":"0","id":"596820","entityId":"124993","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/vikings-war-of-clans/avatars/1.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"596820","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/8336851/","commentUrl":"/en/comment/topic_606102/"},"strings":{"userRole":"","userId":"8336851","contentDraftJs":"","contentHtml":"Ive had the lost clan key and probably energy  to, that hadn't a couple of days ago. Its OK saying take a screen shot but sorry for me when that happened you would of obtained zero information. It came up with the blue rotating sign for loading then it popped up with retry or login again after hitting retry a few times I done the login it that failed. I had to stop the game process and restart the game again and it loaded and when I went back to the clan boss my key had gone. I've had this problem since your latest main patch but never realised it was taking stuff ie energy or keys if I was doing a dungeon. Does the game create logs when it can login if so gladly send you one of them. ","userRegistered":"1555783186397","userCommentsCount":"2","userName":"Mr5nake","createdDate":"1557731337633","editedDate":"0","id":"606102","entityId":"124993","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/vikings/avatars/13.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"606102","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/8481380/","commentUrl":"/en/comment/topic_639284/"},"strings":{"userRole":"","userId":"8481380","contentDraftJs":"","contentHtml":"Game was running fine, then after this latest update, game won’t launch at all, just a black screen for 2 seconds then back to the phones home screen. Plenty of memory and storage space, i phone 6s. Any ideas?","userRegistered":"1563202062243","userCommentsCount":"2","userName":"kenny.black87","createdDate":"1563202173067","editedDate":"0","id":"639284","entityId":"124993","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/stormfall/avatars/14.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"639284","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/8480857/","commentUrl":"/en/comment/topic_639364/"},"strings":{"userRole":"","userId":"8480857","contentDraftJs":"","contentHtml":"<p>My game crashes immediately. Can’t even log on. Any idea when this will be fixed?</p>","userRegistered":"1555851773167","userCommentsCount":"1","userName":"opiate13","createdDate":"1563207317717","editedDate":"0","id":"639364","entityId":"124993","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/vikings/avatars/13.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"639364","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/8933730/","commentUrl":"/en/comment/topic_736555/"},"strings":{"userRole":"","userId":"8933730","contentDraftJs":"","contentHtml":"This issues is still happening as of today. I have also invested 200$ + in game pretty frustrating loosing keys, energy and boss loot due to crashes<img src=\"https://cdn-gpd.x-plarium.com/browser/content/forum/common/smiles/sad.png\" class=\"smiles postImage\"><br>","userRegistered":"1575045282287","userCommentsCount":"1","userName":"gladjag","createdDate":"1579451796053","editedDate":"1579451835123","id":"736555","entityId":"124993","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/59394481.jpeg.jpeg?v=1575064429"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"736555","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/8318221/","commentUrl":"/en/comment/topic_736752/"},"strings":{"userRole":"","userId":"8318221","contentDraftJs":"","contentHtml":"I lose about 6 or 7 keys a week due to crashing. As soon as the boss screen loads the game freezes. I've opened tickets and gotten an automated response that doesn't even try to address the issue. The one thing the automated response is clear about is that plarium doesn't reimburse on a case by case basis. Funny that. Offering no help with a further promise to not help. Maybe \"Support\" doesn't mean what I thought it meant. ","userRegistered":"1559664053447","userCommentsCount":"2","userName":"gyasi.raphael","createdDate":"1579497412050","editedDate":"0","id":"736752","entityId":"124993","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/raid-desktop/avatars/10.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"736752","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9088648/","commentUrl":"/en/comment/topic_1566678/"},"strings":{"userRole":"","userId":"9088648","contentDraftJs":"{\"blocks\":[{\"key\":\"e0unb\",\"text\":\"Closed \",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}}],\"entityMap\":{}}","contentHtml":"","userRegistered":"1578099376700","userCommentsCount":"1698","userName":"Harbby","createdDate":"1652931099840","editedDate":"0","id":"1566678","entityId":"124993","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/60526756.jpeg?v=1621650982"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"1566678","isDeleted":"false"},"repeaters":{}}]},"components":{}}},{"name":"wEditor","type":"wEditor","model":{"links":{},"strings":{"title":"Add title","shortText":"Add summary","buttonSave":"Post","buttonCancel":"Cancel","buttonComment":"Comment","timerTitle":"Set Post Date and Time","timerPlaceholder":"Schedule Post","buttonPreview":"Preview","timeUTC":"This post will go live using UTC [+0.00]","maxLength":"50000","errorTitleMinLength":"Min: 2 characters","errorTitleSearchMinLength":"Min: 3 characters","errorTitleMaxLength":"Max: 100 characters","errorShortTextMinLength":"Min: 2 characters","errorShortTextMaxLength":"Max: 350 characters","errorAltUploadMinImageLength":"Min: 2 characters","errorAltUploadMaxImageLength":"Max: 150 characters","errorSignatureMaxLength":"Max: 360 characters","errorCountryMaxLength":"Max: 256 characters","errorClanMaxLength":"Max: 20 characters","errorPreviewRequired":"Image required","errorMaxLength":"Max length: 50 000 characters. 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I would like to be compensated in some form. </p><p>Thanks,</p>Jason","createdDate":"1553594340000","folderId":"683","id":"124993","authorId":"7421756","authorRegistered":"1550963083737","authorName":"Jason","authorBanId":""},"images":{"authorAvatar":{"href":"https://cdn-gpd.x-plarium.com/browser/old/forum/avatars/DefaultLogo180x180.png"}},"template_options":{"isLiked":"false","subscribeId":"","isSubscribed":"false","viewsCount":"3655","commentsCount":"14","likesCount":"2","authorCommentsCount":"0","isHidden":"false","isClosed":"true","pinnedStatus":"false"},"repeaters":{"achievements":[]},"components":{}}},{"name":"wComments","type":"wComments","model":{"links":{"baseUrl":"/en/raid-shadow-legends/683_loading-issues/124993_game-crashes--resources-lost/"},"strings":{"userIdText":"Forum ID:","userRegisteredText":"Joined:","userCommentsCountText":"Comments:","buttonReply":"Reply","buttonQuote":"Quote","buttonExpandOriginal":"Show quote thread","buttonCollapseOriginal":"Hide quote thread","title":"Comments","edited":"(edited)"},"images":{},"template_options":{"compositeId":"50-1","currentPage":"1","lastPage":"1"},"repeaters":{"commentList":[{"links":{"authorUrl":"/en/profile/7609007/","commentUrl":"/en/comment/topic_591180/"},"strings":{"userRole":"","userId":"7609007","contentDraftJs":"","contentHtml":"<p>I have also opened a ticket as well. Game crashes almost every battle now. I have lost 3 clan keys, 100s of Energy, and dungeon rewards. I have a Samsung note 8.</p><p>I have cleared caches and reinstalled the game. </p><p>IGN - Devilbinu</p><p>I have spent over $200 on your game and I have only been playing for a limited amount of time. Suppose to get my 5 week reward after reset. </p><p>I would also like to be compensated. </p><p>Please fix this issue. Thanks</p>","userRegistered":"1551370596523","userCommentsCount":"2","userName":"darrellbones","createdDate":"1553682065783","editedDate":"0","id":"591180","entityId":"124993","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/raid-desktop/avatars/08.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"591180","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/7609007/","commentUrl":"/en/comment/topic_591469/"},"strings":{"userRole":"","userId":"7609007","contentDraftJs":"","contentHtml":"<p>Still nothing. No support for this game. DON'T SPEND YOUR MONEY</p><br>","userRegistered":"1551370596523","userCommentsCount":"2","userName":"darrellbones","createdDate":"1553747659330","editedDate":"0","id":"591469","entityId":"124993","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/raid-desktop/avatars/08.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"591469","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/7995186/","commentUrl":"/en/comment/topic_593255/"},"strings":{"userRole":"","userId":"7995186","contentDraftJs":"","contentHtml":"<p>So, I don't know if you both are still looking at this thread but i was experiencing the same exact problem. </p><br><p>After losing 1 clan boss key, and about 200 energy since it started. I finally think I figured out the issue.</p><br><p>I swapped my in-game settings to a 60 FPS limit, and reduced the graphics down to the lowest setting. </p><br><p>The game was not choppy, so I didn't even think to try this originally, but the game now runs smoothly for me, and the crashing has gone from every other dungeon, to non-existent so far.</p><br>Maybe give that a try? The overall drop in quality is barely noticeable all things considered, and it runs much smoother.","userRegistered":"1552279178360","userCommentsCount":"31","userName":"darkcloud0300","createdDate":"1554307417863","editedDate":"1554307446603","id":"593255","entityId":"124993","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/raid-shadow-legends/avatars/1510.jpg"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"593255","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/8121512/","commentUrl":"/en/comment/topic_593895/"},"strings":{"userRole":"","userId":"8121512","contentDraftJs":"","contentHtml":"Having the same issue, everything set to the lowest settings and every other run crashing.  Put in multiple tickets and still no word.  Getting to the point where deleting the game is going to be the best option","userRegistered":"","userCommentsCount":"1","userName":"Deleted","createdDate":"1554486465870","editedDate":"0","id":"593895","entityId":"124993","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"593895","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/7884280/","commentUrl":"/en/comment/topic_596360/"},"strings":{"userRole":"","userId":"7884280","contentDraftJs":"","contentHtml":"Me too the same probleme","userRegistered":"","userCommentsCount":"1","userName":"Deleted","createdDate":"1555328155720","editedDate":"0","id":"596360","entityId":"124993","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"596360","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/7197484/","commentUrl":"/en/comment/topic_596518/"},"strings":{"userRole":"","userId":"7197484","contentDraftJs":"","contentHtml":"<p>Saiko Bellie said:</p><br><blockquote>Me too the same probleme</blockquote><p>Hi!</p>Could you take a screenshot from your error screen?<br>","userRegistered":"1550208367437","userCommentsCount":"2725","userName":"Sezzy","createdDate":"1555389122873","editedDate":"0","id":"596518","entityId":"124993","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/vikings-war-of-clans/avatars/1.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"596518","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/8046283/","commentUrl":"/en/comment/topic_596655/"},"strings":{"userRole":"","userId":"8046283","contentDraftJs":"","contentHtml":"<p>I'm having a similar problem but The game crashes when I try to load it. It' directly seconds after an update. Help!</p><p>Thanks.</p><br>","userRegistered":"1552661433090","userCommentsCount":"1","userName":"ladyrowaan","createdDate":"1555423383327","editedDate":"0","id":"596655","entityId":"124993","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/stormfall/avatars/11.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"596655","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/7197484/","commentUrl":"/en/comment/topic_596820/"},"strings":{"userRole":"","userId":"7197484","contentDraftJs":"","contentHtml":"<p>ladyrowaan said:</p><br><blockquote><p>I'm having a similar problem but The game crashes when I try to load it. It' directly seconds after an update. Help!</p><p>Thanks.</p><br></blockquote><p>Hi!</p>Could you send us screenshot or video from error?<br>","userRegistered":"1550208367437","userCommentsCount":"2725","userName":"Sezzy","createdDate":"1555475999183","editedDate":"0","id":"596820","entityId":"124993","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/vikings-war-of-clans/avatars/1.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"596820","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/8336851/","commentUrl":"/en/comment/topic_606102/"},"strings":{"userRole":"","userId":"8336851","contentDraftJs":"","contentHtml":"Ive had the lost clan key and probably energy  to, that hadn't a couple of days ago. Its OK saying take a screen shot but sorry for me when that happened you would of obtained zero information. It came up with the blue rotating sign for loading then it popped up with retry or login again after hitting retry a few times I done the login it that failed. I had to stop the game process and restart the game again and it loaded and when I went back to the clan boss my key had gone. I've had this problem since your latest main patch but never realised it was taking stuff ie energy or keys if I was doing a dungeon. Does the game create logs when it can login if so gladly send you one of them. ","userRegistered":"1555783186397","userCommentsCount":"2","userName":"Mr5nake","createdDate":"1557731337633","editedDate":"0","id":"606102","entityId":"124993","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/vikings/avatars/13.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"606102","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/8481380/","commentUrl":"/en/comment/topic_639284/"},"strings":{"userRole":"","userId":"8481380","contentDraftJs":"","contentHtml":"Game was running fine, then after this latest update, game won’t launch at all, just a black screen for 2 seconds then back to the phones home screen. Plenty of memory and storage space, i phone 6s. Any ideas?","userRegistered":"1563202062243","userCommentsCount":"2","userName":"kenny.black87","createdDate":"1563202173067","editedDate":"0","id":"639284","entityId":"124993","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/stormfall/avatars/14.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"639284","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/8480857/","commentUrl":"/en/comment/topic_639364/"},"strings":{"userRole":"","userId":"8480857","contentDraftJs":"","contentHtml":"<p>My game crashes immediately. Can’t even log on. Any idea when this will be fixed?</p>","userRegistered":"1555851773167","userCommentsCount":"1","userName":"opiate13","createdDate":"1563207317717","editedDate":"0","id":"639364","entityId":"124993","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/vikings/avatars/13.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"639364","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/8933730/","commentUrl":"/en/comment/topic_736555/"},"strings":{"userRole":"","userId":"8933730","contentDraftJs":"","contentHtml":"This issues is still happening as of today. I have also invested 200$ + in game pretty frustrating loosing keys, energy and boss loot due to crashes<img src=\"https://cdn-gpd.x-plarium.com/browser/content/forum/common/smiles/sad.png\" class=\"smiles postImage\"><br>","userRegistered":"1575045282287","userCommentsCount":"1","userName":"gladjag","createdDate":"1579451796053","editedDate":"1579451835123","id":"736555","entityId":"124993","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/59394481.jpeg.jpeg?v=1575064429"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"736555","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/8318221/","commentUrl":"/en/comment/topic_736752/"},"strings":{"userRole":"","userId":"8318221","contentDraftJs":"","contentHtml":"I lose about 6 or 7 keys a week due to crashing. As soon as the boss screen loads the game freezes. I've opened tickets and gotten an automated response that doesn't even try to address the issue. The one thing the automated response is clear about is that plarium doesn't reimburse on a case by case basis. Funny that. Offering no help with a further promise to not help. Maybe \"Support\" doesn't mean what I thought it meant. ","userRegistered":"1559664053447","userCommentsCount":"2","userName":"gyasi.raphael","createdDate":"1579497412050","editedDate":"0","id":"736752","entityId":"124993","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/raid-desktop/avatars/10.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"736752","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9088648/","commentUrl":"/en/comment/topic_1566678/"},"strings":{"userRole":"","userId":"9088648","contentDraftJs":"{\"blocks\":[{\"key\":\"e0unb\",\"text\":\"Closed \",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}}],\"entityMap\":{}}","contentHtml":"","userRegistered":"1578099376700","userCommentsCount":"1698","userName":"Harbby","createdDate":"1652931099840","editedDate":"0","id":"1566678","entityId":"124993","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/60526756.jpeg?v=1621650982"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"1566678","isDeleted":"false"},"repeaters":{}}]},"components":{}}},{"name":"wEditor","type":"wEditor","model":{"links":{},"strings":{"title":"Add title","shortText":"Add summary","buttonSave":"Post","buttonCancel":"Cancel","buttonComment":"Comment","timerTitle":"Set Post Date and Time","timerPlaceholder":"Schedule Post","buttonPreview":"Preview","timeUTC":"This post will go live using UTC [+0.00]","maxLength":"50000","errorTitleMinLength":"Min: 2 characters","errorTitleSearchMinLength":"Min: 3 characters","errorTitleMaxLength":"Max: 100 characters","errorShortTextMinLength":"Min: 2 characters","errorShortTextMaxLength":"Max: 350 characters","errorAltUploadMinImageLength":"Min: 2 characters","errorAltUploadMaxImageLength":"Max: 150 characters","errorSignatureMaxLength":"Max: 360 characters","errorCountryMaxLength":"Max: 256 characters","errorClanMaxLength":"Max: 20 characters","errorPreviewRequired":"Image required","errorMaxLength":"Max length: 50 000 characters. 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