I do not receive verification code

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I do not receive verification code

Sep 9, 2022, 09:1309/09/22

04/12/21

I do not receive verification code

I do not receive any email from Plarium, I click on receive confirmation code to verify my email but I do not receive anything.

I have sent 2 tickets to the support, one asked me for information to verify that he was the owner of the account (absurd because he is sending me the messages to the email that is registered in the account) and he has not helped me, the other I am waiting and he does not respond , I think they do not understand the problem, I DO NOT RECEIVE THE VERIFICATION EMAIL, I am not looking to change anything about the account, I just want you to send the code that I do not receive.

I hope you can help me...

EDIT: The problem seems to be with the Plarium system, I have made a purchase in the game and I do not receive any email but I can see that purchase in the APP.

Comments

BLAZER

Sep 21, 2022, 15:3809/21/22

08/18/22

same here

BLAZER

Sep 21, 2022, 15:4009/21/22

08/18/22

nothing seems to be working between emails and charges i feel like im on a desert island

harleQuinnModerator

Sep 22, 2022, 02:5709/22/22

02/24/19

7960

BLAZER

nothing seems to be working between emails and charges i feel like im on a desert island

Hi there. I'm on a lot of these threads encouraging people to DM me so I can look into your tickets.

Have you opened a support ticket? Can you DM me what's going on?

Darkisle

Sep 22, 2022, 16:4609/22/22

03/15/20

same here

240827/45

Sep 23, 2022, 05:5809/23/22

06/29/20

same, cant get ANY system email at all,

edrgifq

Jan 3, 2024, 18:1201/03/24

08/15/21

problem still exsists . but filing tickets isnt much help. its a huge issue with outlook from what i read on reddit

edrgifq

Jan 3, 2024, 19:0501/03/24

08/15/21

would be amazing if they could impliment new 2FA that allows you to use a cell phone number to recieve the codes. because thats alot more reliable

dthorne04Moderator

Jan 4, 2024, 01:2801/04/24

12/30/20

6215

edrgifq

would be amazing if they could impliment new 2FA that allows you to use a cell phone number to recieve the codes. because thats alot more reliable

You can via Google Authenticator, actually.

Unfortunately for existing issues where you're not recieving codes via email you'll have to contact Support and just wait it out.

Elsa

Apr 15, 2024, 02:0804/15/24

03/28/24

Same problem.

dthorne04Moderator

Apr 15, 2024, 07:2704/15/24

12/30/20

6215

Elsa

Same problem.

Please try & open a support ticket here: https://plarium.com/en/support/

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