Lost your account? Hacked? Working with Support?

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Lost your account? Hacked? Working with Support?

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Nov 28, 2024, 15:3911/28/24

01/18/23

Can you help me, I don't have access to my account anymore because of a game error, although I have access to my email and the password to log in works

[email protected]

Dec 4, 2024, 18:2112/04/24

06/17/23

Hello guys. Seems the dual-authentication or Google authenticator was somehow enabled on my account (not this one). I dont use G/A and dont receive any codes on my mail. I have already sent ticket. Is there anything what can be done? Thank you.

dthorne04Moderator

Dec 5, 2024, 04:2012/05/24

12/30/20

6664

KokoJamba

Can you help me, I don't have access to my account anymore because of a game error, although I have access to my email and the password to log in works

Open a support ticket here: https://plarium.com/en/support/ and try to explain to them what's going on. Hopefully support can help you get back in sooner rather than later.

dthorne04Moderator

Dec 5, 2024, 04:2112/05/24

12/30/20

6664

[email protected]

Unfortunately help will have to come from support since this is an account matter.

dmitrymironov10

Dec 9, 2024, 07:3312/09/24

02/21/21

How long do I have to wait for a response from the support service? Are there any approximate dates?

[email protected]

Dec 10, 2024, 05:5912/10/24

06/17/23

I have the same question. Almost a week passed and still nothing from support. I missed tons of events.

Rick Reinbold

Dec 10, 2024, 20:5512/10/24

11/08/24

so my account in sodliers inc was created 13 years ago got logged out wrote a ticket support wants in game purchase history from my personal bank i also startedthe game from facebook i have never not once logged out of game my question why do they need bank statments ???

Rick Reinbold

Dec 10, 2024, 21:1412/10/24

11/08/24

my plarium account of 13 years was logged out and this was for soldiers inc came from facebook 13 years ago support wants bank statments of purchases before the issue i did not log out don't remember acct login info from thirteen years ago any help here or some direction to recover y account would be immensely appreciated

BubbachaboF2P

Dec 27, 2024, 07:4812/27/24

12/19/24

My main account got hacked last friday....sent in a ticket the same day but still, one week later(!), have not got a response other than the auto reply-message....how long til you look at my case?

BubbachaboF2P

Dec 27, 2024, 14:5812/27/24

12/19/24

...and no response here either...

harleQuinnModerator

Dec 29, 2024, 19:5512/29/24

02/24/19

8069

BubbachaboF2P

My main account got hacked last friday....sent in a ticket the same day but still, one week later(!), have not got a response other than the auto reply-message....how long til you look at my case?

Hey there!

Unfortunately the mod team can't directly help you with this issue. Support are the only people who can resolve it for you.

You've done the correct thing opening a ticket to start the recovery process though.

harleQuinnModerator

Dec 29, 2024, 19:5612/29/24

02/24/19

8069

BubbachaboF2P

...and no response here either...

If you want you can DM me your ticket number and I can check in to make sure support has your case.

BubbachaboF2P

Dec 30, 2024, 09:4212/30/24

12/19/24

Thank you....still waiting for Plariums response since 21 december...9 days ago... :(

BubbachaboF2P

Dec 31, 2024, 12:3912/31/24

12/19/24

I have sent in another ticket now but still no response...why dont you send out ticket numbet in the confirmation email?

BubbachaboF2P

Jan 2, 2025, 07:0101/02/25

12/19/24

Ok, so guess i shall accept my account is lost....2 weeks now and not a single response from support team...

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Seems the dual-authentication or Google authenticator was somehow enabled on my account (not this one). I dont use G/A and dont receive any codes on my mail.  I have already sent ticket. Is there anything what can be done? 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