Oct 21, 2021, 10:0210/21/21
10/20/21
40
I have just received my first non automatic response...demanding more information...Let's see where this takes us...
How long on average does it take to resolve the missing account ticket?
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Oct 21, 2021, 15:4210/21/21
10/20/21
40
lucky18022
Thanks Mugu. Appreciate it
Any more news, lucky18022? I, at the moment, no.
Oct 21, 2021, 17:1710/21/21
05/14/19
13
@Mugu nope nothing yet. I responded to their email within a hour hoping to catch someone live. But that was at 5 am. No response yet.
Oct 22, 2021, 05:0310/22/21
01/04/20
1698
Please let Quinn and I know when you guys start to get your accounts back. Some users have, we just want to make sure no one gets overlooked.
Oct 22, 2021, 09:0510/22/21
10/20/21
40
Harbby
Please let Quinn and I know when you guys start to get your accounts back. Some users have, we just want to make sure no one gets overlooked.
As soon as I recover my account, 🙏.
Thanks a lot Harbby.
Oct 22, 2021, 10:2910/22/21
10/20/21
40
3 days and counting...
Oct 22, 2021, 12:4910/22/21
10/20/21
40
No news and I am afraid that by the weekend I will not recover the account...
Oct 22, 2021, 20:4710/22/21
07/26/17
15
I'm looking at the problems folks have had. I wasn't hacked as far as I can tell yet I still haven't been able to logon since the 14th. I was farming spiders overnight and when I got up in the morning I was banned: investigation, contact support. I have with very minimal luck. Of course I got the auto response, but then after a couple days I was asked for nickname and plarium id which I provided and the nI got a respone saying they couldn't find it with that info so I sne everything backagain. Screenshots, info, purchase history, etc. and that was 5 days ago with no response. I'm pissed. I should never have spent money on a mobiloe game. Guess I learned my lesson the hard way. Problem is, I really do love this game, problems and all.
harleQuinnModerator
Oct 23, 2021, 03:5210/23/21
02/24/19
7962
RustyJak
I'm looking at the problems folks have had. I wasn't hacked as far as I can tell yet I still haven't been able to logon since the 14th. I was farming spiders overnight and when I got up in the morning I was banned: investigation, contact support. I have with very minimal luck. Of course I got the auto response, but then after a couple days I was asked for nickname and plarium id which I provided and the nI got a respone saying they couldn't find it with that info so I sne everything backagain. Screenshots, info, purchase history, etc. and that was 5 days ago with no response. I'm pissed. I should never have spent money on a mobiloe game. Guess I learned my lesson the hard way. Problem is, I really do love this game, problems and all.
5 days is a long time. We have elevated this issue to the CMs. We will continue to advocate on your behalfs. Send me your ticket number if you can, and I will touch base about it just like I did with some others,
Oct 23, 2021, 06:1010/23/21
07/26/17
15
@harleQuinn Thank you. message sent. Sorry, I realize I was repeating myself. I'm just flustered.
Oct 23, 2021, 07:3510/23/21
Oct 23, 2021, 07:38(edited)
10/19/21
25
still waiting too :( send them new email to restore account too and nothing for 3 days now :( event's ar one and i cant play :( they dont work at weekends a? so i lost my chance to get huntmaster :( :( :(
Oct 23, 2021, 07:4410/23/21
10/20/21
40
Aleš Romič
still waiting too :( send them new email to restore account too and nothing for 3 days now :( event's ar one and i cant play :( they dont work at weekends a? so i lost my chance to get huntmaster :( :( :(
It seems that there isn't support on weekend. Very profesional.
Oct 23, 2021, 10:2610/23/21
01/04/20
1698
Aleš Romič
still waiting too :( send them new email to restore account too and nothing for 3 days now :( event's ar one and i cant play :( they dont work at weekends a? so i lost my chance to get huntmaster :( :( :(
They have a small group of support that continues to work through the weekend.
Oct 23, 2021, 12:4810/23/21
10/20/21
6
The Support is completely overwhelmed .... sorry
After 7 days you are not able to restore my Account? I tell you again , that my Email Account was saved. The hack happend in YOUR PLARIUM PLAY SERVERS ...
Shows me never again spend Money to your game .... also most of my Clan members will not
I am Done with this good game with a Terrible Support
Oct 23, 2021, 15:3210/23/21
10/19/21
25
i think no support over weeklend... ;( terible :(
Oct 23, 2021, 18:0110/23/21
Oct 23, 2021, 18:27(edited)
07/26/17
15
It's also not been said enough, but WE weren't hacked. I know I wasn't. Plarium was hacked and yet I doubt there will be much compensation for lost time or resources. WHERE'S THE SECURITY? I don't like losing my consecutive days logging in. Don't like losing my progress in the Doom Tower.
I know I'm singing to the choir... Guess I'm too compulsive (see how I avoid trigger words?) for this.
Oct 23, 2021, 18:0810/23/21
10/19/21
25
they got hacked not we... i'am disapointed... finaly some fragments events and i can't play, they wont compensate us for this... :(
harleQuinnModerator
Oct 23, 2021, 21:0210/23/21
Oct 23, 2021, 21:03(edited)
02/24/19
7962
RustyJak
It's also not been said enough, but WE weren't hacked. I know I wasn't. Plarium was hacked and yet I doubt there will be much compensation for lost time or resources. WHERE'S THE SECURITY? I don't like losing my consecutive days logging in. Don't like losing my progress in the Doom Tower.
I know I'm singing to the choir... Guess I'm too compulsive (see how I avoid trigger words?) for this.
They weren't hacked, not that I know of. Support is just under a heavy load right now.
Also, there's a pinned thread now. For Harbby and I to keep an eye on things and help you guys get resolved, we're gonna try and keep all the recovery posts to that thread now.
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