If each of you havent yet opened a support ticket, please do. https://mobile-support.plarium.com/hc/en-us/requests/new?ticket_form_id=360000007492
Once you have, support will get back to you soon about how to receover your account.
Hi I opened this question. I notice that other players have already solved the problem. I'm still waiting. Can you give a boost to the solution? Thanks