Oct 14, 2021, 07:5510/14/21
You can either open a support ticket in game, or here: https://mobile-support.plarium.com/hc/en-us/requests/new?ticket_form_id=360000007492
Or DM me your UM# and I can submit it to Plarium for you. There is some deadline based on local time zones where the servers are, but that is something Plarium can check for you. We can at least check on it for ya.