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i got autologged out around 2hours ago and now when i reset password its like new account

i got autologged out around 2hours ago and now when i reset password its like new account

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Sep 27, 2021, 09:4309/27/21
09/27/21
4

i got autologged out around 2hours ago and now when i reset password its like new account

i am missing everything characters items everything gone and its like a completely reset game i dont understand please help me my email connected to my account is (snip) i tried resetting everything but its like i have 2 profiles now for same email one account called curant (which i cant reset password for) and a new account for same thing but empty and everything reset! please help me im so stressed out now i have countless hours on this game please help!


Edited for your privacy. -Q

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Sep 27, 2021, 16:4709/27/21
09/27/21
4

reading around seems im not the only one seems i got hacked got same issue as others when i reset pw my account is blank nothing there and my real account named only curant with same email seems completely gone i tried on old devices aswell where i had been logged in...nothing everything is gone countless hours and all money i spent ingame -.- someone please say there is a solution????