You are going to be waiting for a few days before you get a response. And then they will want more details and you wont hear from them again for a few more days.

I am on day 4.

I think the 2 support staff are over worked for such a large game.

But this is a big problem, because some ppl buy misc in shop with €,$, and lost their progression, suppor must give response on that ^^

They will give a response, its just going to take a few days.

Someone got their account back within a week.

You probably will not like the response either. After 6 days they told me tough shit they are not resetting my account because the thief sold it after I reported it stolen, so the account violated TOS by being sold. I had spent over 10,000 USD on the game over the past 2 years

if i'm vitctim from a hack or somethin like this, this isn't my fault so plarium must be responsable.

its not a hack because i got acces to my account,  just the profile ig linked to myaccount is a fresh new, not mine.

Same for me but they will not return my account to me. The only thing you can do is contact your bank and charge back anything you have ever paid them. I also recomend reporting them to any government agency in your country in charge of consumer transactions and or cyber security.