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MY LVL 76 ACCOUNT IS JUST GONE!!!! OMG

MY LVL 76 ACCOUNT IS JUST GONE!!!! OMG

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Jul 8, 2021, 03:4507/08/21
07/08/21
0

MY LVL 76 ACCOUNT IS JUST GONE!!!! OMG

hey,

i just started raid on my phone and the game just started new as if i have never played the game before. everything is gone....


plarium play on my PC doesnt recognize my email address anymore. i have no idea wtf just happened.

is my account gone? 

I don't know my ID since I thought everything is safe when i link it to my apple ID....

Views
44
Comments
20
Comments
Jul 9, 2021, 21:3107/09/21
07/09/21
5

Same happened to me, I've written to support but I've heard nothing yet.

Jul 10, 2021, 18:2607/10/21
06/16/19
10

I assume this has been resolved for now? For the sake of any reputation that Plarium hopes to maintain, it would be in their best interest for you to say 'yes'.

Jul 10, 2021, 19:1807/10/21
07/09/21
5

Nope not sorted for me, still waiting for a reply to my support ticket.

Jul 11, 2021, 09:2007/11/21
07/10/21
1

I have the exact same problem! This is crazy.

Jul 11, 2021, 13:0007/11/21
06/16/19
10

No it isn't. 

They like to ban P2P accounts. They did the SAME to me. I spent 2k on this game, and no support whatsoever.

Jul 11, 2021, 18:2607/11/21
07/09/21
2

I have the same problem. Happened some days ago.

Jul 12, 2021, 17:5707/12/21
07/09/21
5

Ok so I got a reply from support, they cant find my account.  I was about level 43, 3+ months of progress gone.  Just glad I didn't spend any money on this game.  Doubt I'll be playing it again if this can happen.

Jul 13, 2021, 01:0207/13/21
Jul 13, 2021, 01:12(edited)
07/11/21
1

They can find it. They're being lazy. They have backups of all games.  They just need to search and replace the link to your email address associated with your main game. For those who spent money, make a ticket with Google or Apple to help resolve the issue. They can force reimbursement if you don't mind walking away afterwards. but you'll get every dime you spent on that acct.  Businesses cannot be irresponsible with monetary transactions. It's fraudulent.  They have to fix it or refund all transactions. Just have to contact their HQ and ask for their process of service address. Usually this will wake them up and then it's like it never happened, but yeah do that and get results.



Jul 13, 2021, 20:2307/13/21
03/13/20
1

I was just about to hit level 70 all of a sudden I was right back at the beginning I play this game faithfully almost every day and it sucks that I'm back at the start I had a whole game plan for clan vs clan  I was about to level up at least 6 guys to level 6 then all of a sudden my account was gone can someone please help

Jul 13, 2021, 20:4007/13/21
07/12/21
2

Same problem just two days ago, the support didn't reply me yet. Did you get any answer?

Jul 14, 2021, 02:1107/14/21
07/13/21
14

lvl 100 2years in and 10k spent same thing happened and no response from plarium

Jul 14, 2021, 07:3807/14/21
07/13/21
3

same here. happened yesterday afternoon.

1st lvl support was quick and told me my account is now connected to a russian email adress.

he moved it to 2nd lvl support, but no answer yet.

Jul 14, 2021, 08:1607/14/21
07/13/21
3

would be interesting to know if people who had the problem 3 days ago got their accounts back and how long it took

Jul 14, 2021, 11:5007/14/21
07/13/21
14

I am on 2 days and still no response from support


Jul 14, 2021, 12:3607/14/21
07/11/21
3

and same problem here ... what is happening here ? O_o

Jul 14, 2021, 16:5807/14/21
Jul 14, 2021, 17:00(edited)
07/12/21
1

Same  problem  3  days  ago  still  waiting  on  level  2    Support  but  now  im  missing  out  free  legendary event  and  only  10  fragmente  from  fusion so  ill  probably get  shafted  on  that  too    

Jul 15, 2021, 19:5607/15/21
07/09/21
5

Its been about 6 days for me.  I'm still in contact with support.  I've sent them my facebook ID, as that still seems to be linked to my missing account.  If they cant find it with that, I'm out of ideas.

Jul 15, 2021, 22:2607/15/21
07/12/21
2

I RECOVERED MY ACOOUNT

The supports answer me late but they repair the problem, i don't know what happened. I answers their emails with some especificly information like my lvl number, my avatar account, my attack and defend team in arena and somethink like that. 

Send emails and be patient. 

Jul 20, 2021, 18:2107/20/21
07/09/21
5

I got my account back!  Apparantly I spelled my username wrong when I chose it in game, so thats why they couldn't find my account.  But I sent them my facebook ID, and they found it.  Its all sorted now.  Just wanna say thanks to Anna for sorting it out for me, and being patient!

Jul 21, 2021, 21:5807/21/21
07/13/21
14

I did not get my account back. The thief sold my account and plarium is refusing to restore it to me because that sale violated TOS but I never violated them