All Categories

Account accessed by another person

Account accessed by another person

Search
Jun 1, 2021, 09:1206/01/21
06/11/19
2

Account accessed by another person

Hi there! I've been facing a problem for a few months. My account is accessed by another person. He is using all the shards, gems, silver, energy. Absolutely everything. I have changed my login details (new email address and new hard password) and it still manages to enter my game account. Help me solve this problem. 

Views
14
Comments
3
Comments
Jun 3, 2021, 13:3106/03/21
Jun 3, 2021, 13:32(edited)
12/24/19
210

Either someone from your household is using your PC while you re away and messing with your account. Or you have a malware that s functioning as a keylogger so they are aware of your credentials change.

I d bet on the first option, because if you have key logger on your PC invader would rather fish for credit card details or some other sensitive info instead of focusing on access to an online game account.

So, I d advise you to once again change your credentials, start protecting your destop PC with a password and enabling 2FA option in security of account.

Have a nice day!

Jun 6, 2021, 13:2306/06/21
Jun 6, 2021, 13:25(edited)
11/24/19
2

Same happened to me today. I woke up to find all my shards have been pulled ( S~3 V~15 A~45).

I was at full Vaut and rooster so it cant be a bug. Some of the new champions probably have been crunched. Also the energy from my inbox and rewards from events/tourn. have been consumed (not used) now I have 6k+.

The silverlining in my case is my gems havnt been touched and the person who hacked me pulled Minaya and Raglin. I hope Plarium at least give me IP to see from where they hacked me in the small probabily case they didnt use VPN.

EDIT: My dupe legos have been pulled out from vaut and my avatar was changed LOL

Jun 7, 2021, 12:3106/07/21
06/11/19
2

Sorry to hear that. I don't think they will do something. In my case it's the 4th time till i wrote to them (this has happened 4 times so far) and they said to me that I accessed my account and did all that to myself...