May 19, 2021, 10:4105/19/21
Hi Sebastian, from the ban message itself, I cannot see a clear reason for the ban. Please raise a ticket with support under Game Account Access section and wait for a support representative to look into your issue.
You can raise a ticket by clicking the Support button or alternatively here:
https://mobile-support.plarium.com/hc/en-us/requests/new?ticket_form_id=360000007492