Oct 31, 2020, 20:2310/31/20
Hi. This issue is usually done via ticket, but since you lost access to the account you could try joining official discord (https://discord.gg/raidshadowlegends) and forwarding your issue to any of the moderators or just going to #bug-reports and posting your claim there.
Closing the thread. For any follow up questions feel free to DM me.