Cant confirm my email, anything i can do?

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Cant confirm my email, anything i can do?

Oct 16, 2020, 03:2910/16/20

01/01/20

Cant confirm my email, anything i can do?

Hey all. Whats wrong with email confirm? I simply cannot confirm it at all. I do keep getting same message everytime i hit "CONFIRM" button:

"An error has occurred. Please clear your cache and try again. If you continue to receive this message, please contact our Support Team".

And yes, i tried to multiple times to clear my browser cache and tried others browsers as well. What to do?

Thanks.

Comments

Pipsie

Oct 17, 2020, 02:1410/17/20

04/15/19

126

This problem is happening to you on iOS, Android or PC?

Jurekki

Oct 17, 2020, 05:3110/17/20

01/01/20

Pipsie said:

This problem is happening to you on iOS, Android or PC?

Both PC and android. Tried everything i could but still getting that error message.

Shaddock

Dec 2, 2020, 00:2412/02/20

Dec 2, 2020, 00:29(edited)

06/01/20

I have the same issue, android and pc. Even my profile on the web page displays this error if I try to confirm my mailadress when it asks me to do so. (so not just from within any platform dependant app)

Maybe worth mentioning I have an ID and my account is linked to both Google and Facebook.

Shaddock

Sep 18, 2021, 17:3009/18/21

06/01/20

Still an issue. Meaning I can't confirm mail (also preventing me to setup 2fa). Still needs a fix.

harleQuinnModerator

Sep 20, 2021, 01:4309/20/21

Sep 20, 2021, 01:44(edited)

02/24/19

7962

Shaddock

Still an issue. Meaning I can't confirm mail (also preventing me to setup 2fa). Still needs a fix.

Heya. Take a look at clearing the game cache for Plarium Play.

https://raid-support.plarium.com/hc/en-us/articles/360014037320-How-to-reset-cache-in-the-Plarium-Play-application-

Let me know how that goes

Shaddock

Oct 4, 2021, 03:1310/04/21

06/01/20

I tried it before. Now tried it again and still the same issue. The same error also occurs when attempting to confirm my email from the website instead of the app.

-Rdm99-

Oct 26, 2022, 11:0010/26/22

10/05/22

Same problem here

sibble

Dec 28, 2022, 12:2612/28/22

12/25/22

When I click confirm it brings me to a page that has this error:

Something went wrong.

Error: Can't find and load SceneWebPageEmail class in scenes

at e (C:\HTTP\desktop-web-core\c\FE\89d0a9bc686c6a9b558cf6aed2c55570\5.1.0\server\server.js:53:129892)

at e (C:\HTTP\desktop-web-core\c\FE\89d0a9bc686c6a9b558cf6aed2c55570\5.1.0\server\server.js:53:130021)

at C:\HTTP\desktop-web-core\c\FE\89d0a9bc686c6a9b558cf6aed2c55570\5.1.0\server\server.js:53:130034

at i (C:\HTTP\desktop-web-core\c\FE\89d0a9bc686c6a9b558cf6aed2c55570\5.1.0\server\server.js:75:11057)

at we (C:\HTTP\desktop-web-core\c\FE\89d0a9bc686c6a9b558cf6aed2c55570\5.1.0\server\server.js:75:12075)

at e.t.render (C:\HTTP\desktop-web-core\c\FE\89d0a9bc686c6a9b558cf6aed2c55570\5.1.0\server\server.js:75:14596)

at e.t.read (C:\HTTP\desktop-web-core\c\FE\89d0a9bc686c6a9b558cf6aed2c55570\5.1.0\server\server.js:75:14172)

at Object.renderToString (C:\HTTP\desktop-web-core\c\FE\89d0a9bc686c6a9b558cf6aed2c55570\5.1.0\server\server.js:75:19763)

at Module.nte (C:\HTTP\desktop-web-core\c\FE\89d0a9bc686c6a9b558cf6aed2c55570\5.1.0\server\server.js:155:839108)

at Object.getTemplate (C:\HTTP\desktop-web-core\c\FE\89d0a9bc686c6a9b558cf6aed2c55570\server.js:22:24)

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(so not just from within any platform dependant app)\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}},{\"key\":\"6giat\",\"text\":\"Maybe worth mentioning I have an ID and my account is linked to both Google and Facebook.\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}}],\"entityMap\":{}}","contentHtml":"","userRegistered":"1590973942867","userCommentsCount":"5","userName":"Shaddock","createdDate":"1606868667447","editedDate":"1606868966510","id":"827751","entityId":"208843","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/67340797.jpeg?v=1638388897"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"827751","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9460500/","commentUrl":"/en/comment/topic_1502719/"},"strings":{"userRole":"","userId":"9460500","contentDraftJs":"{\"blocks\":[{\"key\":\"33ce4\",\"text\":\"Still an issue. 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Take a look at clearing the game cache for Plarium Play.\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}},{\"key\":\"9qi10\",\"text\":\"https://raid-support.plarium.com/hc/en-us/articles/360014037320-How-to-reset-cache-in-the-Plarium-Play-application-\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[{\"offset\":0,\"length\":115,\"key\":0}],\"data\":{}},{\"key\":\"5a76v\",\"text\":\"\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}},{\"key\":\"2e7v1\",\"text\":\"Let me know how that goes\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}}],\"entityMap\":{\"0\":{\"type\":\"LINK\",\"mutability\":\"MUTABLE\",\"data\":{\"explicit\":false,\"url\":\"https://raid-support.plarium.com/hc/en-us/articles/360014037320-How-to-reset-cache-in-the-Plarium-Play-application-\"}}}}","contentHtml":"","userRegistered":"1551003186197","userCommentsCount":"7962","userName":"harleQuinn","createdDate":"1632102228953","editedDate":"1632102247077","id":"1502884","entityId":"208843","likesCount":"0","quotedId":"1502719","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/46122449.jpeg.jpeg?v=1628027341"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"1502884","isDeleted":"false"},"repeaters":{"quoteList":[{"links":{"authorUrl":"/en/profile/9460500/"},"strings":{"contentDraftJs":"{\"blocks\":[{\"key\":\"33ce4\",\"text\":\"Still an issue. 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(so not just from within any platform dependant app)\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}},{\"key\":\"6giat\",\"text\":\"Maybe worth mentioning I have an ID and my account is linked to both Google and Facebook.\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}}],\"entityMap\":{}}","contentHtml":"","userRegistered":"1590973942867","userCommentsCount":"5","userName":"Shaddock","createdDate":"1606868667447","editedDate":"1606868966510","id":"827751","entityId":"208843","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/67340797.jpeg?v=1638388897"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"827751","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9460500/","commentUrl":"/en/comment/topic_1502719/"},"strings":{"userRole":"","userId":"9460500","contentDraftJs":"{\"blocks\":[{\"key\":\"33ce4\",\"text\":\"Still an issue. 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Take a look at clearing the game cache for Plarium Play.\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}},{\"key\":\"9qi10\",\"text\":\"https://raid-support.plarium.com/hc/en-us/articles/360014037320-How-to-reset-cache-in-the-Plarium-Play-application-\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[{\"offset\":0,\"length\":115,\"key\":0}],\"data\":{}},{\"key\":\"5a76v\",\"text\":\"\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}},{\"key\":\"2e7v1\",\"text\":\"Let me know how that goes\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}}],\"entityMap\":{\"0\":{\"type\":\"LINK\",\"mutability\":\"MUTABLE\",\"data\":{\"explicit\":false,\"url\":\"https://raid-support.plarium.com/hc/en-us/articles/360014037320-How-to-reset-cache-in-the-Plarium-Play-application-\"}}}}","contentHtml":"","userRegistered":"1551003186197","userCommentsCount":"7962","userName":"harleQuinn","createdDate":"1632102228953","editedDate":"1632102247077","id":"1502884","entityId":"208843","likesCount":"0","quotedId":"1502719","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/46122449.jpeg.jpeg?v=1628027341"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"1502884","isDeleted":"false"},"repeaters":{"quoteList":[{"links":{"authorUrl":"/en/profile/9460500/"},"strings":{"contentDraftJs":"{\"blocks\":[{\"key\":\"33ce4\",\"text\":\"Still an issue. 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