Hey everybody,

2 days ago I was facing issues to log into my RSL account with my phone. My Plarium account (this one here) was changed to Russian and couldnt log in. I then received a new password using the password recovery function via mail (my mail wasn´t changed).

Being able to log into my account, ingame name was changed and I was now in a Russian RSL guild. After changing all my passwords and even changing my mail address on my Plarium account as to avoid any new hack approaches, I was constantly getting kicked out of the game while receiving the pop up message, that somebody logged into my account on another device. 

It was a back and forth of changing my password every 5min while constantly being kicked out of the game facing the above pop up window - no chance for me to solve that issue on my own.

I then received an email on the mail address I use on my Plarium / RSL account from a guy asking me whether I´m the original owner of the RSL account or whether I´m trying to hack the account constantly. We then had a chat and he told me that he bought my account on a third-party seller page and is now logging into my account using Facebook linkage to my account I guess (not my Facebook account, but his/hers). So whenever I log into my account, he/she´s still able to log into my account. No chance for me to get rid of the hacker / buyer of my account.

Of course I sent a support ticket to Plarium but guess what: they replied that they´re not going to take any action as it is somewhat my own fault for being hacked. What the hell? In a time, where you can get hacked everywhere, it is now my fault for being hacked and support from Plarium can´t be expected? I´ve spent several 100/1000€ on this game and this is what I receive as support?

I´m pretty sure that Plarium would be able to sort out a fair solution with me (I´m able to give 100% evidence that I´m the original account owner) but they´re not even interested.

I´m still hoping that this post generates some attention not only on the fact that hackers are constantly chasing after your accounts in order to sell them on certain pages but also as to give attention that Plarium doesn´t care on supporting its loyal customers.

Thanks for nothing.

Zlayden