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Lost account on iPad

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May 13, 2020, 21:1705/13/20
11/27/19
1

Lost account on iPad

Hello my iPad lost my account during the patch load on 5 May. I still can access on my computer and cell phone. I can not log back in on my iPad. It started a new account. I want my original account loaded back on my iPad.  I have tried to uninstall and reinstall the game but it keeps loading from the cloud with the new player. Please help Not A Rock
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254
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3
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May 14, 2020, 07:4405/14/20
02/15/19
2725

Hi

Did you tried to connect your gamn progress to plarium id?
May 14, 2020, 17:1805/14/20
11/27/19
1
Yes I have tried to connect. I receive the following error. “Could not log in This Plarium ID is already connected to another Raid account. Create a new Plarium ID to protect this account.
May 15, 2020, 10:0605/15/20
02/15/19
2725

Not A Rock said:


Yes I have tried to connect. I receive the following error. “Could not log in This Plarium ID is already connected to another Raid account. Create a new Plarium ID to protect this account.

Hi

Pls contact with our support.