Ok, my facebook WAS linked to the account, so i as able to reinstall the game.

But still a shitty, shitty patch update on your part, Plarium. I wonder what will happed to that accounts that were not linked...

Could you fix it?

I cant log in either, I dk what email I had registered, it was facebook 

ayrton2388 said:

Ok, my facebook WAS linked to the account, so i as able to reinstall the game.

But still a shitty, shitty patch update on your part, Plarium. I wonder what will happed to that accounts that were not linked...

I swear to God i wont ever spend a single fking cent anymore on this shit.

I can't connect for the past 6 hours as well. The worst part is that even when I went to fill in the support form, the game is not even appear in the drop down list, and you can't file a support ticket if the userID and the game don't match!

Same here..

Same problem from Belgium, cant log for 4 hours now.

Already uninstall and reinstall the game but nothing changes...

Hope it will be fix soon.

Hope my facebook was linked.

I reinstalled the game, this solved the problem for about an hour, now the problem returns.

Additional aspect: I can't even start Plarium Play (desktop).

History: The game gave me the option to update, which I used. The game closed, and nothing else happened. After a few minutes I looked into Plarium Play, which just had the Launch button, no further indication about an update. I used that, the game started (or tried to - occasionally I have to close the game and start it again), and after a few tries it gave me the option to update. I tried this another time with the same result. After that I closed Plarium Play and restarted it (making sure there were no tasks running via task manager). Now it's stuck in the "MainWindow" (title of the task). I tried this several times now with the same result.

Edit:

Just a few minutes later, and everything works fine. After I once got a window with "Oops! Something went wrong." and a "Home" button that showed a HTTP-503 page for a split second and a few other restarts with the behaviour described above, Plarium Play started normally, required a new login (inconvenient, but definately acceptable :) ), made an update of the game and let it launch as usual. It keeps downloading something though, with slow progress.

It seems for with my approach it just takes a bit of time, or maybe some luck to contact the servers at the right moment. Hope this might help somebody.

faranell said:

I am having the same problem. It all started couple hours after the update. I can't log in for almost 24 hours now and the support is totally useless. They are just sending some automated answers which has nothing to do with the problem. I also can't delete and reinstall the game since i didn't link my account to either plarium or fb. I hope they fix it asap and compensate us for the lost daily rewards.

Hello, I play on three machines.  One of the three the polarium play doesn't work.  Crashes when I click to download Raid.   Rebooted, reinstalled 5X, checked my hardware and software.  Kinda stuck.  Playing on a Mac with plenty of storage, 16 gig of memory and a dedicated video card.  Please help.

The other 2 machines are fine.