Account stolen then reseted!

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Account stolen then reseted!

Apr 30, 2020, 10:5104/30/20

01/09/20

Account stolen then reseted!

Well, 4 days ago when i was plaiyng i been kicked from game becouse someone logged in . When i tried to log in back it says that invalid acc name or password , after few mins i entered in game but all starded from begining (i chnaged password) .I have no words i was lvl 60 and acc was tied with palrium ID and stuff. I wrote to supp team (request 1842721) but 4 days no answers. Of course i remember my mail and id. Please help =(

Comments

Weekendwarrior123

Apr 30, 2020, 10:5904/30/20

08/08/19

106

Hey, thanks for reaching out. Sometimes it takes more than 2 days for support to get back to you depending on the amount of tickets they receive, but if you don't receive a reply in 4 days, one thing to check is that the ticket doesn’t say resolved, if it does you will want to message into the same ticket for additional help. Support doesn’t check ticket that are resolved. Furthermore, here are a few tips of what to include in your message to help get this resolved faster.

Furthermore, the best things to include in your ticket with support to help them clear it up is

- ID of the account/exact nickname

- Payment screenshots (if player has any), the first and last payment would be best!

- Player's Email

- Proper description of the issue

Other info they will ask for themselves if needed

vaseac96

Apr 30, 2020, 11:1304/30/20

01/09/20

Thats what i got , i replied with my inagme Id ,nickmane and email ( no pament cuz i didnt donate) and no answer

rkonzack

May 1, 2020, 12:4805/01/20

06/17/15

the Support on this Game is horrible, have the same Problem, and hundrest of people her also... all u beome from support is a generated automatica mail, lol...... my account was lev 59 with raglin arbiter juli, etc... and i lost all now im lev 2 ........ rofl, i think it was a problem from plarium play from the updating server....,

now 3 weeks later nothin in progress, but hee the game deals for real money have more priority, its so f.....g unbelieveble

more then 4 tickets and only the same shit come back, i so frustrated now and i give all information she wants... i have pay some things for this acc but the supp mean shit heapens.... nice supp nice....

lots of time and money for 1 acc and now its over what a fu...g bu.....t....

sorry for my bad english im really p..... of

mcgoona91

May 3, 2020, 12:3605/03/20

05/08/19

Same thing happened to my main account 5 days ago, lvl60 with 68 legendary characters. Invested over $15k usd into my account like an idiot and now I cant access my account and no response from support. Their support system is a joke

vaseac96

May 3, 2020, 18:3605/03/20

May 3, 2020, 18:36(edited)

01/09/20

mcgoona91 said:

Same thing happened to my main account 5 days ago, lvl60 with 68 legendary characters. Invested over $15k usd into my account like an idiot and now I cant access my account and no response from support. Their support system is a joke

fell bad man for u ((

P.S 8 days has pass still no answer

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Sometimes it takes more than 2 days for support to get back to you depending on the amount of tickets they receive, but if you don't receive a reply in 4 days, one thing to check is that the ticket doesn’t say resolved, if it does you will want to message into the same ticket for additional help. Support doesn’t check ticket that are resolved. Furthermore, here are a few tips of what to include in your message to help get this resolved faster.\r</p>\r\r\r\r<p>Furthermore, the best things to include in your ticket with support to help them clear it up is\r</p>\r\r\r\r<p>- ID of the account/exact nickname\r</p>\r\r\r\r<p>- Payment screenshots (if player has any), the first and last payment would be best!\r</p>\r\r\r\r<p>- Player's Email\r</p>\r\r\r\r<p>- Proper description of the issue\r</p>\r\r\r\r<p>Other info they will ask for themselves if needed</p>","userRegistered":"1565286959307","userCommentsCount":"106","userName":"Weekendwarrior123","createdDate":"1588244364730","editedDate":"0","id":"778450","entityId":"196421","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/raid-shadow-legends/avatars/2120.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"778450","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9355250/","commentUrl":"/en/comment/topic_778457/"},"strings":{"userRole":"","userId":"9355250","contentDraftJs":"","contentHtml":"Thats what i got , i replied with my inagme Id ,nickmane and email ( no pament cuz i didnt donate) and no answer<br><img src=\"//cnt-forum.plarium.com/file.bmp?g=5cc55b1f-e8eb-47ec-9253-02bc6da82263\">","userRegistered":"1578603266617","userCommentsCount":"4","userName":"vaseac96","createdDate":"1588245195150","editedDate":"0","id":"778457","entityId":"196421","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/throne-web/avatars/16.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"778457","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9305981/","commentUrl":"/en/comment/topic_778795/"},"strings":{"userRole":"","userId":"9305981","contentDraftJs":"","contentHtml":"<p>the Support on this Game is horrible, have the same Problem, and hundrest of people her also... all u beome from support is a generated automatica mail, lol...... my account was lev 59 with raglin arbiter juli, etc... and i lost all now im lev 2 ........ rofl, i think it was a problem from plarium play from the updating server....,</p><br><p>now 3 weeks later nothin in progress, but hee the game deals for real money have more priority, its so f.....g unbelieveble</p><br><p>more then 4 tickets and only the same shit come back, i so frustrated now and i give all information she wants... i have pay some things for this acc but the supp mean shit heapens.... nice supp nice....</p><br><p>lots of time and money for 1 acc and now its over what a fu...g bu.....t....</p><br><p>sorry for my bad english im really p..... of</p>","userRegistered":"1434507139087","userCommentsCount":"6","userName":"rkonzack","createdDate":"1588337336240","editedDate":"0","id":"778795","entityId":"196421","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/raid-shadow-legends/avatars/800.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"778795","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9387007/","commentUrl":"/en/comment/topic_779373/"},"strings":{"userRole":"","userId":"9387007","contentDraftJs":"","contentHtml":"Same thing happened to my main account 5 days ago, lvl60 with 68 legendary characters. Invested over $15k usd into my account like an idiot and now I cant access my account and no response from support. Their support system is a joke","userRegistered":"1557286989257","userCommentsCount":"2","userName":"mcgoona91","createdDate":"1588509410683","editedDate":"0","id":"779373","entityId":"196421","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/nords/avatars/20.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"779373","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9355250/","commentUrl":"/en/comment/topic_779439/"},"strings":{"userRole":"","userId":"9355250","contentDraftJs":"","contentHtml":"<p>mcgoona91 said:</p><br><blockquote>Same thing happened to my main account 5 days ago, lvl60 with 68 legendary characters. Invested over $15k usd into my account like an idiot and now I cant access my account and no response from support. Their support system is a joke</blockquote><p>fell bad man for u ((</p>P.S 8 days has pass still no answer<br>","userRegistered":"1578603266617","userCommentsCount":"4","userName":"vaseac96","createdDate":"1588530964460","editedDate":"1588530998373","id":"779439","entityId":"196421","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/throne-web/avatars/16.jpg"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"779439","isDeleted":"false"},"repeaters":{}}]},"components":{}}},{"name":"wEditor","type":"wEditor","model":{"links":{},"strings":{"title":"Add title","shortText":"Add summary","buttonSave":"Post","buttonCancel":"Cancel","buttonComment":"Comment","timerTitle":"Set Post Date and Time","timerPlaceholder":"Schedule Post","buttonPreview":"Preview","timeUTC":"This post will go live using UTC [+0.00]","maxLength":"50000","errorTitleMinLength":"Min: 2 characters","errorTitleSearchMinLength":"Min: 3 characters","errorTitleMaxLength":"Max: 100 characters","errorShortTextMinLength":"Min: 2 characters","errorShortTextMaxLength":"Max: 350 characters","errorAltUploadMinImageLength":"Min: 2 characters","errorAltUploadMaxImageLength":"Max: 150 characters","errorSignatureMaxLength":"Max: 360 characters","errorCountryMaxLength":"Max: 256 characters","errorClanMaxLength":"Max: 20 characters","errorPreviewRequired":"Image required","errorMaxLength":"Max length: 50 000 characters. 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You cannot post comments.","title":"Account stolen then reseted!","authorRole":"","contentDraftJs":"","contentHtml":"<p>Well, 4 days ago when i was plaiyng i been kicked from game becouse someone logged in . When i tried to log in back it says that invalid acc name or password , after few  mins i entered in game but all starded from begining (i chnaged password) .I have no words i was lvl 60 and acc was tied with palrium ID and stuff. I wrote to supp team (request 1842721) but 4 days no answers. Of course i remember my mail and id. 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Sometimes it takes more than 2 days for support to get back to you depending on the amount of tickets they receive, but if you don't receive a reply in 4 days, one thing to check is that the ticket doesn’t say resolved, if it does you will want to message into the same ticket for additional help. Support doesn’t check ticket that are resolved. Furthermore, here are a few tips of what to include in your message to help get this resolved faster.\r</p>\r\r\r\r<p>Furthermore, the best things to include in your ticket with support to help them clear it up is\r</p>\r\r\r\r<p>- ID of the account/exact nickname\r</p>\r\r\r\r<p>- Payment screenshots (if player has any), the first and last payment would be best!\r</p>\r\r\r\r<p>- Player's Email\r</p>\r\r\r\r<p>- Proper description of the issue\r</p>\r\r\r\r<p>Other info they will ask for themselves if needed</p>","userRegistered":"1565286959307","userCommentsCount":"106","userName":"Weekendwarrior123","createdDate":"1588244364730","editedDate":"0","id":"778450","entityId":"196421","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/raid-shadow-legends/avatars/2120.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"778450","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9355250/","commentUrl":"/en/comment/topic_778457/"},"strings":{"userRole":"","userId":"9355250","contentDraftJs":"","contentHtml":"Thats what i got , i replied with my inagme Id ,nickmane and email ( no pament cuz i didnt donate) and no answer<br><img src=\"//cnt-forum.plarium.com/file.bmp?g=5cc55b1f-e8eb-47ec-9253-02bc6da82263\">","userRegistered":"1578603266617","userCommentsCount":"4","userName":"vaseac96","createdDate":"1588245195150","editedDate":"0","id":"778457","entityId":"196421","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/throne-web/avatars/16.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"778457","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9305981/","commentUrl":"/en/comment/topic_778795/"},"strings":{"userRole":"","userId":"9305981","contentDraftJs":"","contentHtml":"<p>the Support on this Game is horrible, have the same Problem, and hundrest of people her also... all u beome from support is a generated automatica mail, lol...... my account was lev 59 with raglin arbiter juli, etc... and i lost all now im lev 2 ........ rofl, i think it was a problem from plarium play from the updating server....,</p><br><p>now 3 weeks later nothin in progress, but hee the game deals for real money have more priority, its so f.....g unbelieveble</p><br><p>more then 4 tickets and only the same shit come back, i so frustrated now and i give all information she wants... i have pay some things for this acc but the supp mean shit heapens.... nice supp nice....</p><br><p>lots of time and money for 1 acc and now its over what a fu...g bu.....t....</p><br><p>sorry for my bad english im really p..... of</p>","userRegistered":"1434507139087","userCommentsCount":"6","userName":"rkonzack","createdDate":"1588337336240","editedDate":"0","id":"778795","entityId":"196421","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/raid-shadow-legends/avatars/800.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"778795","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9387007/","commentUrl":"/en/comment/topic_779373/"},"strings":{"userRole":"","userId":"9387007","contentDraftJs":"","contentHtml":"Same thing happened to my main account 5 days ago, lvl60 with 68 legendary characters. Invested over $15k usd into my account like an idiot and now I cant access my account and no response from support. Their support system is a joke","userRegistered":"1557286989257","userCommentsCount":"2","userName":"mcgoona91","createdDate":"1588509410683","editedDate":"0","id":"779373","entityId":"196421","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/nords/avatars/20.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"779373","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9355250/","commentUrl":"/en/comment/topic_779439/"},"strings":{"userRole":"","userId":"9355250","contentDraftJs":"","contentHtml":"<p>mcgoona91 said:</p><br><blockquote>Same thing happened to my main account 5 days ago, lvl60 with 68 legendary characters. Invested over $15k usd into my account like an idiot and now I cant access my account and no response from support. Their support system is a joke</blockquote><p>fell bad man for u ((</p>P.S 8 days has pass still no answer<br>","userRegistered":"1578603266617","userCommentsCount":"4","userName":"vaseac96","createdDate":"1588530964460","editedDate":"1588530998373","id":"779439","entityId":"196421","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/throne-web/avatars/16.jpg"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"779439","isDeleted":"false"},"repeaters":{}}]},"components":{}}},{"name":"wEditor","type":"wEditor","model":{"links":{},"strings":{"title":"Add title","shortText":"Add summary","buttonSave":"Post","buttonCancel":"Cancel","buttonComment":"Comment","timerTitle":"Set Post Date and Time","timerPlaceholder":"Schedule Post","buttonPreview":"Preview","timeUTC":"This post will go live using UTC [+0.00]","maxLength":"50000","errorTitleMinLength":"Min: 2 characters","errorTitleSearchMinLength":"Min: 3 characters","errorTitleMaxLength":"Max: 100 characters","errorShortTextMinLength":"Min: 2 characters","errorShortTextMaxLength":"Max: 350 characters","errorAltUploadMinImageLength":"Min: 2 characters","errorAltUploadMaxImageLength":"Max: 150 characters","errorSignatureMaxLength":"Max: 360 characters","errorCountryMaxLength":"Max: 256 characters","errorClanMaxLength":"Max: 20 characters","errorPreviewRequired":"Image required","errorMaxLength":"Max length: 50 000 characters. 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