Old account on old phone Help

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Old account on old phone Help

Apr 27, 2020, 11:3904/27/20

04/26/20

Old account on old phone Help

Had an account on my old phone got a new phone now and i dont have my old account dont have the player id and the account is not linked to Facebook or plarium but i did use alot of money on it and i still have the same card can they trace my card back to the account??? I've tried emailing them and tried in game Ticket support no response

Comments

Weekendwarrior123

Apr 27, 2020, 22:0904/27/20

08/08/19

106

If you did not have your account linked with Plarium Id, you will need to raise a support ticket under Game Account Access section, support should be able to help you.

the best things to include in your ticket with support to help them clear it up is

- ID of the account/exact nickname

- Payment screenshots (if player has any), the first and last payment would be best!

- Player's Email

- Proper description of the issue

Other info they will ask for themselves if needed.

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